If your landline isn't working as you expect, find out how to solve problems relating to outgoing calls. Answer questions below and we'll take you through the next steps.
What happens when you pick up the phone to make call?
If you hear ticking and you live in a rural area, electric fences may be the cause of the ticking noise on your phone line. Try turning your electric fence off and test the phone line.
If the ticking continues, it could be your neighbour's fence or some vegetation touching the fence. Clear any vegetation away from the fence and if the problem persists, get in touch.
If you hear four quick beeps it means the number you're trying to call is either disconnected or it doesn't exist.
You'll need to plug everything back in, one by one. Check to see if the dial tone remains after you plug the next item in. If one of the items stops the dial tone, there may be a problem with it. Do you have a dial tone after plugging everything back in?
You've answered yes. Great, you're back in business.
If your account isn't up to date, pay your bill and we'll go from there.
Unplug everything from the jackpoints, wait for 30 seconds. Plug a corded phone into the jackpoint. Don't use extension cords, double adapters or broadband filters. Do you still hear the noise or echo?
You'll need to plug everything back in, one by one. Check to see if the noise or echo remains after you plug each next item in. If the noise or echo stops or starts with certain items, there may be a problem with it. Do you still hear the noise or echo after plugging everything back in?
If there's no more weird noises, you're back in business.
If you hear other people talking, you may be picking up someone else's phone line. Try calling your phone line from a mobile.
If your phone line rings, wait to see if someone else answers it.
If no one answers, unplug your phone from the jackpoint. Wait for 30 seconds. Plug a corded phone into the jackpoint. Don't use extension leads, double adapters or broadband filters. Do you still hear other people's voices on your phone line?
If there's no more extra voices, you're back in business.