Important. If you’ve been scammed, there are some immediate steps you should take to protect yourself.
Find out what to do if you've been scammed
Report email scams
If the email impersonates Spark or was sent to your Xtra Mail:
For any other scam emails:
For email scams sent to a non-Xtra Mail address or that don’t impersonate Spark, please contact your email provider.
Report phone or text scams
Not sure it's a scam?
What will Spark do about it?
When you report a scam to Spark, we'll investigate it and block the number or sender if possible. We may also be able to get any associated scam websites taken down.
If the scam is not similar to those already on the scam alerts page, we'll also add it to the scam alerts page to warn others. See current scam alerts
Spark works with other New Zealand telcos to fight scammers. You can read more about this work on the NZ Telecommunications Forum website. Go to TCF article