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Set up and use the Spark app

Find out about the basics of using the Spark app to manage your account.

  • The Spark app is available on iOS 9 and above, as well as Android 4.4 and above. Get the Spark app from the App Store or Google Play and keep it updated. This way you'll always have access to the latest features.
  • To use the app, you'll need to sign in with an email address and password. This will be the same email address and password you use to sign in to MySpark online. If you haven't registered for MySpark, you'll need to do this before you can use the Spark app. Register for MySpark
  • Use the app to manage your account, check your data usage, manage data caps or pay a bill
  • We'll ask for permission to access your contacts when you open the Spark app for the first time. This is so we can show the correct name linked to your phone number within the app.

Note: If you're on a corporate mobile plan, you can still use the app to check your usage. You won’t be able to manage the account. 

  • Once you've signed in, you'll need to add your account so you can manage it in the app
  • Select Get started
  • Follow the prompts to add your services. You'll need your account number and line and/or phone number handy.
  • If your account has a security PIN, you'll need to enter this to add a service. If you aren't sure of your PIN number, you can chat with us to have it changed or removed. Start Live Chat
  • If you're adding a phone number that's already connected to a different account, an email will go to that person. If you have more than one email account, this might have gone to you.

Change your password

  1. Select the menu icon to the bottom right of the screen. It looks like three lines stacked on top of each other.
  2. Select Settings
  3. Select Change Password. Follow the instructions on screen.
  4. We’ll email you to confirm the change was successful

An important note about passwords

  • Chat with us if you get a prompt to enter a password you haven't set up. Start Live Chat
  • We can remove the password or change it to a four-digit pin
  • You'll need to type this in when you use the app when the pin is set up

Top up your account (Prepaid)

  1. Select the menu icon to the bottom right of the screen. It looks like three lines stacked on top of each other.
  2. Select Top Up
  3. Select the mobile number you want to top up, and select Continue
  4. Choose how much you want to top up by moving the slider left to right
  5. If you want to top up an amount greater than $50, select Custom amount
  6. If you have a credit card stored in your account, select Top Up and the amount will be charged to that card
  7. Otherwise, type in your credit card details and select Top Up

Note: If you've got a Spark voucher, follow the same steps above. When you get to step three, select Voucher after Continue. Follow the instructions on screen.

Auto top up

You can also set up an automatic top up. Follow the same steps as above. Then at step five, you'll see a white button next to Auto top up. Follow the instructions on screen.

Update your payment details

  1. Select the menu icon to the bottom right of the screen. It looks like three lines stacked on top of each other.
  2. Select My Bill
  3. Select Set up a monthly payment
  4. Select either Direct Debit or Credit/debit card
  5. Follow the instructions on screen to add your payment method

Buy pack or extra

  1. Select the menu icon to the bottom right of the screen. It looks like three lines stacked on top of each other.
  2. Select Buy pack or extra
  3. If you have more than one mobile number, select the number you want to buy the extra for
  4. Select the extra you want. You can buy data, texts and minutes on their own, or buy one of our value packs.
    • Note: Your last purchased pack will show at the top
  5. Select how you want to pay
  6. Select Next
  7. Follow the steps to pay using your chosen method
  8. Select Next.
  9. You'll get a text to let you know when your extra is ready. If you're a Pay Monthly customer, the cost of the extra will appear on your next Spark bill.

Auto renew

You can also set up an automatic renewal for Extras. Follow the same steps as above. Then at step five, you'll see a white button next to Auto renew. Follow the instructions on screen.

If your Auto Renew card payment fails your Value Pack or Extra will be put on hold for five days. You'll need to top up to complete the purchase of your Value Pack or Extra.

View or pay a bill

  1. Select the menu icon to the bottom right of the screen. It looks like three lines stacked on top of each other.
  2. Select My Bill
  3. If you have more than one Spark plan or account, select the one you want to view or pay
  4. Follow the instructions on screen

Note: credit card payments attract convenience charges. Find out about convenience charges

Check usage for mobile and broadband

When you open the app, your usage is the first screen that appears. If you have broadband with Spark, you'll see the word Broadband at the top of the screen. It's displayed next to any mobile numbers attached to your account. Select the number or broadband plan to see the usage. You can also view plan details and usage by selecting the icon that looks like an open box. It's second from left on the bottom of the screen. If you've not added your broadband details to the app yet, follow the instructions below:

  1. Select the menu icon to the bottom right of the screen. It looks like three lines stacked on top of each other.
  2. Select My Plans & Accounts
  3. Scroll to the bottom of the page and select the blue box with the + icon
  4. Select Broadband plan
    • Note: If you've got a naked broadband plan you'll need your line number as well as your Spark account number. Find the line number on your Spark bill. If the number starts with 1xxxxxxxxx, add a zero to the front.
  5. Type in your Spark account number and phone number (or line number if it's naked broadband)

Switch notifications/data usage alerts on and off

  1. Select the menu icon to the bottom right of the screen. It looks like three lines stacked on top of each other.
  2. Select My Plans & Accounts
  3. Select the down arrow next to the mobile you want to update
  4. Select Usage Alerts
  5. To turn notifications or data usage alerts on or off, move the slider. If the button on the slider's to the left, it's set to off. If it's to the right, it's set to on.  

Note: You can set up notifications/data usage alerts to other Spark mobile numbers. Scroll down on the Alerts & Notifications page and select Add another number.

Set up or change a mobile data limit

  1. Select the menu icon to the bottom right of the screen. It looks like three lines stacked on top of each other.
  2. Select My Plans & Accounts
  3. Select the down arrow next to the Pay Monthly mobile you want to update
  4. To set up a data limit for within New Zealand, select Additional NZ Data Limit
  5. To set up a data limit for overseas, select Roaming Data Limit
  6. Select your spending limit for New Zealand or roaming mobile data
  7. Select OK

Track usage of other mobile numbers

  1. You'll need the mobile user’s permission first
  2. Select the menu icon to the bottom right of the screen. It looks like three lines stacked on top of each other.
  3. Select Add a plan, select Add a mobile
  4. Type in the mobile number you want to add. We'll text a code to that number.
  5. Type in the code
  • From 15 July 2018 versions of the Spark app above 2.10 won't support Apple devices using iOS 8 and below
  • On 15 July 2018 the Spark app will update past version 2.10
  • The Spark app will only work on iOS 8 if you use version 2.10 and below. You can check what version of the Spark app you have by doing the following:
    • Select the menu that looks like three lines stacked on top of each other in the bottom right corner
    • Scroll to the bottom of the screen
  • To get the most out of the Spark app, update your device to the latest iOS version in your device's settings section
  • If you need to keep using iOS 8, you'll need to use a version of the Spark app of 2.10 or below
  • Spark won't be able to support any issues you may have if you use newer versions of the Spark above above version 2.10 on a device using iOS 8
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