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Set up and use the Spark app

Find out about the Spark app and how to manage your account in the app. You can use the app to manage your account, check your data usage, top up or pay a bill.

Start using the Spark app

  • The Spark app is available on iOS 11 and above, and Android 9 and above. Get the Spark app from the App Store or Google Play and keep it updated. This way you'll always have access to the latest features.
  • To use the app, you'll need to sign in with an email address and password. This will be the same email address and password you use to sign in to MySpark online. If you haven't registered for MySpark, you'll need to do this before you can use the Spark app. Register for MySpark
  • If you're on a corporate mobile plan, you can still use the app to check your usage but you won’t be able to manage the account
  • Once you've signed in, you'll need to add your account so you can manage it in the app.
  • You'll need your account number handy. You can find this on your Spark bill.
  • You can also add access using your mobile number, but you'll need to verify your number using code that we'll send via text.
  • Here's how to add your account:
    1. In the MySpark section, choose Usage
    2. Tap Get started
    3. Follow the prompts to add your mobile and/or broadband services
  • If your account has a security PIN, you'll need to enter it to add a service. If you aren't sure of your PIN, you can chat with us to have it changed or removed. Start Live Chat
  • If you're adding a phone number that's already on a different account, a verification email will go to the owner of that account. If you have more than one email account, the email might have gone to one of your other email addresses.
  1. In the app, tap the menu button and choose MySpark
  2. Select Profile, then choose Spark ID
  3. Next to the password, select Change
  4. Enter your current password, then your new password
  5. We’ll email you to confirm the change was successful

An important note about passwords

  • Chat with us if you get a prompt to enter a password you haven't set up. Start Live Chat
  • We can remove the password or change it to a four-digit PIN
  • If you set up a PIN, you'll need to enter it whenever you use the app
  1. Open the app and sign in, then go to the MySpark section and tap on Usage
  2. Your usage is displayed along with any plans attached to your account
  3. View plan details and usage by tapping on the usage message
  • From 15 July 2018 versions of the Spark app above 2.10 won't support Apple devices using iOS 8 and below
  • On 15 July 2018 the Spark app will update past version 2.10
  • The Spark app will only work on iOS 8 if you use version 2.10 and below.
  • To get the most out of the Spark app, update your device to the latest iOS version in your device's settings section
  • If you need to keep using iOS 8, you'll need to use a version of the Spark app of 2.10 or below
  • Spark won't be able to support any issues you may have if you use newer versions of the Spark above above version 2.10 on a device using iOS 8

Billing and payments

  • Use the Spark app to pay your bill or top up your prepaid mobile plan
  • You can also set up an automatic bill payment or auto top up
  • You'll need the latest version of the Spark app to follow these instructions. Download the Spark app

Pay your bill in the Spark app with a debit/credit card (surcharge applies) or bank account.

  1. In the app, tap the menu button and choose MySpark from the menu
  2. Sign in or register to access your account
  3. Choose Billing
  4. Then choose Pay bill
  5. Follow the steps to finish paying your bill
Use the Spark app to top up your prepaid mobile plan.
  1. Tap the menu button and choose MySpark from the menu
  2. Sign in or register to access your account
  3. On the Billing screen, you'll see the option to top up your prepaid plan
  4. On the line you want to top up, choose Top up
  5. Choose an amount between $10 and $100
  6. Select a payment method. You can use a voucher or debit/credit card to top up.
  7. If you have saved a payment method in the app, it's already selected. Tap Change to use a different payment method.
  8. Slide to pay
  1. In the app, tap the menu button and choose MySpark from the menu
  2. Sign in to access your account
  3. On the Billing screen, you'll see the option to mange your existing auto top up
  4. Choose Edit or Cancel auto top up

To change a payment method, cancel the existing payment method then set up a new one. Removing a payment method from the digital wallet won't stop recurring payments from your bank account or credit/debit card.

  1. In the app, tap the menu button and choose MySpark from the menu
  2. Sign in to access your account
  3. On the Profile screen, scroll down and select Digital wallet
  4. Select the payment method you want to remove
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