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Set up and use the Spark app

Learn how to use the Spark app to manage your account, check your usage, pay bills, top up prepaid, and manage your mobile, broadband and other Spark services.

Start using the Spark app

For Apple devices, you can use the Spark app on iOS 16.6 or above. If your device has an older iOS version, please visit signin.spark.co.nz to access MySpark in your web browser.

For Android devices, the Spark app is available on Android 8 and above. 

Get the Spark app from the App Store or Google Play and keep it updated. This way you'll always have access to the latest features.

To use the app, you'll need to sign in with an email address and password. This will be the same email address and password you use to sign in to MySpark online. If you haven't registered for MySpark, you'll first need to set up your Spark ID online or in the Spark app. Set up your Spark ID

If you're on a corporate mobile plan, you can still use the app to check your usage but you won’t be able to manage the account

If you're signing in for the first time, you'll need to link your Spark ID to your account. Then you can view and manage your account and services in the app. 

You'll need your account number, which you can find on your Spark bill. 

You can also link your account using your Spark mobile number. We'll send you a verification code by text message.

Here's how to add your Spark account when you first sign in to the app:

Existing Spark customers: 

  1. Sign in to the Spark app
  2. Select your account, then the plan or service that you want to see in the app first 
  3. You'll still be able to view your other plans and accounts in the app 

New Spark customers:

  1. Create your Spark ID
  2. Sign in to the Spark app
  3. On the Home screen you will see an action card to connect your account
  4. Tap Link Service
  5. Follow the prompts to add your mobile, broadband or other Spark services

Business accounts: If your account has a security PIN, you'll need to enter it to add a service. If you aren't sure of your PIN, you can message our team to have it changed or removed. Message us

If you try to add a phone number that's linked to a different account, the verification message will go to the account owner for approval. If you have more than one email address, the message may have gone to one of your other emails.

Older versions of the Spark app

If you're using an older version of the Spark app, follow the steps below. Update your Spark app to get the latest features and offers.

Here's how to add your account:

  1. In the MySpark section, choose Usage
  2. Tap Get started
  3. Follow the prompts to add your mobile and/or broadband services

Here's how to add your new mobile and/or broadband services:

  1. Open the Spark app
  2. Sign in to your account
  3. Select the Product tab
  4. Scroll down and select + Add a new or existing product
  5. Follow the prompts to add your mobile, broadband or other Spark services
  1. In the app, tap your Profile icon in the top left
  2. Tap the Settings icon in the top right
  3. Select Security & privacy
  4. Select Password
  5. Enter your current password, tap Next
  6. Enter your new password, tap Next
  7. You'll see a message to confirm your password was successfully updated

Older versions of the Spark app

If you're using an older version of the Spark app, follow the steps below. Update your Spark app to get the latest features and offers.

  1. In the app, tap the menu button and choose MySpark
  2. Select Profile, then choose Spark ID
  3. Next to the password, select Change
  4. Enter your current password, then your new password
  5. We'll email you to confirm the change was successful

An important note about passwords

Message our team if you get a prompt to enter a password you haven't set up. Message us

We can remove the password or change it to a four-digit PIN. If you set up a PIN, you'll need to enter it whenever you use the app.

  1. Sign in to the Spark app
  2. On the Home screen, your plan will show a small usage or status indicator
  3. Tap your plan
  4. You'll be able to see:
    • The name and number of your plan
    • Your plan, pack or roaming status and renewal or expiry date
    • The usage indictator showing what you've used and how much you have left to use
    • Tap View details to see detailed usage
    • Scroll down to view more usage details and options to help manage your data

Older versions of the Spark app

If you're using an older version of the Spark app, follow the steps below. Update your Spark app to get the latest features and offers.

  1. Open the app and sign in
  2. Go to the MySpark section and tap on Usage
  3. You'll see your data usage next to any plans on your account
  4. View plan details and detailed usage by tapping on the usage message

Sign in faster to the Spark app securely with Biometric or PIN unlock.

  1. In the app, tap your Profile icon in the top left
  2. Tap the Settings icon in the top right
  3. Select Security & privacy
  4. Select App Unlock
    • Enable/disable Face ID or Biometric unlock
    • Enable /disable 4-digit PIN unlock

When you call us or visit a Spark store, we keep your Spark account safe by checking to make sure it's really you.

If you have a Spark personal Pay Monthly or Prepaid account, you can verify yourself using the Spark app.

  1. Open your Spark app and tap your profile icon in the top left
  2. Tap Settings in the top right
  3. Select Security & privacy, then Verify me
  4. Set up biometric authentication or a 4-digit PIN if you haven't already.
  5. When prompted by Spark, share your verification code. If you're calling us, enter the code using your phone keypad.

Billing and payments

  • Use the Spark app to pay your bill or top up your Prepaid mobile pack.
  • You can also set up an automatic bill payment or auto top up

Pay your bill in the Spark app with a credit / debit card (surcharge applies), internet banking via POLi or online EFTPOS.

  1. In the app, select Billing in the tab bar
  2. If you have a bill payment due, you'll be able to choose Pay now
  3. Follow the steps on screen to finish paying your bill

Use the Spark app to top up any Spark Prepaid mobile.

  1. In the app, select Billing in the tab bar
  2. Tap Top up
  3. Follow the steps on screen to finish topping up

You can top up another Spark Prepaid mobile in the app.

  1. In the app, select Billing in the tab bar
  2. Scroll down and select Top up another mobile
  3. Enter the mobile number or look up your contacts
  4. Folow the steps on screen to finish topping up another mobile

Set up auto top up for your Prepaid pack.

  1. In the app, select Billing in the tab bar
  2. You'll see an option to Set an auto top up, if you haven't already
  3. Tap Set up auto top up
  4. You can choose to top up when your balance is low or top up monthly
  5. Select the top up and low balance amounts, or the starting date and the monthly top up amount
  6. If you have saved a payment method in the app, it will already be selected. Tap the pre-selected method to choose a different one. Prepaid top up only accepts credit or debit card as payment methods.
  7. Tap Confirm to finish setting up your auto top up

Change or cancel an auto top up that you've already set for your Prepaid mobile.

  1. In the app, select Billing in the tab bar
  2. Tap on the Upcoming auto top up 
  3. Choose Edit or Cancel auto top up

Set up auto pay (automatic payment) for your monthly bills

  1. In the app, select Billing in the tab bar
  2. Tap Pay now or Set up a monthly payment or Manage auto pay
    • If you selected Pay now:
      1. Select Full Amount
      2. Tap Enable auto billing
  3. Review the payment details and update your payment method, if needed
  4. Tap Confirm & pay

Change or cancel auto pay that you've already set up for your monthly bill.

To change the payment method on an automatic monthly payment, cancel the auto pay and set it up again with the new payment method.

  1. In the app, select Billing in the tab bar
  2. Tap on the Upcoming monthly bill payment
  3. Tap Cancel auto pay
  4. Follow the Set up auto pay steps above
  1. In the app, select Billing in the tab bar
  2. Scroll down and select Payment method
  3. Choose a payment method to add: credit/debit card or bank account
  4. Enter the card or bank details and confirm or add

    or
  1. In the app, tap your Profile icon in the top left
  2. Tap the Settings icon in the top right
  3. Select Payment methods
  4. Choose a payment method to add: credit/debit card or bank account
  5. Enter the card or bank details and confirm or add

Set up or change your Smart Caps (data caps) in the Spark app.

Prepaid mobile packs can set Roaming Smart Caps.

Pay Monthly mobile plans can set Domestic and Roaming Smart Caps.

  1. In the app, select Billing in the tab bar
  2. Tap Roaming to go to the Roaming hub, then select Roaming Smart Cap

    or 
  3. Scroll down and select Manage Smart Caps
  4. Enter or select an amount
  5. Tap Save changes

Setting your Domestic Smart Cap to Unlimited means you'll continue to be charged for roaming usage after you've used all the data included in your mobile plan. Set a Smart Cap to avoid unexpected charges on your bill.

Roaming Smart Caps are set at $150 limit by default, unless modified.

If you're using an older version of the Spark app, follow the steps below. Update your Spark app to get the latest features and offers.

Pay your bill in the Spark app with a credit / debit card (surcharge applies), internet banking via POLi or online EFTPOS.

  1. In the app, tap the menu button and choose MySpark from the menu
  2. Sign in or register to access your account
  3. Choose Billing
  4. If you have a bill payment due, you'll be able to choose Pay bill
  5. Follow the steps to finish paying your bill
Use the Spark app to top up any Spark Prepaid mobile.
  1. Tap the menu button and choose MySpark from the menu
  2. Sign in or register to access your account
  3. On the Billing screen, you'll see the option to top up your Prepaid pack
  4. On the line you want to top up, choose Top up
  5. Choose an amount between $10 and $100
  6. Select a payment method. You can use a voucher or debit/credit card to top up.
  7. If you have saved a payment method in the app, it's already selected. Tap Change to use a different payment method.
  8. Slide to pay

Set up auto top up for your Prepaid pack.

  1. In the app, tap the menu button and choose MySpark from the menu
  2. Sign in or register to access your account
  3. On the Billing screen, tap the message about your balance
  4. You'll see the option to set an auto top up if you haven't already
  5. Choose an amount between $10 and $100
  6. Choose whether you'd like to top up monthly or when your balance is low
  7. If you have saved a payment method in the app, it's already selected. Tap Change to use a different payment method.
  8. Review and confirm the auto top up
Change or cancel an auto top up that you've already set.
  1. In the app, tap the menu button and choose MySpark from the menu
  2. Sign in to access your account
  3. On the Billing screen, you'll see the option to manage your existing auto top up
  4. Choose Edit or Cancel auto top up

To change your payment method, you'll need to set up a new payment method first, then remove the existing payment method.

  1. In the app, tap the menu button and choose MySpark from the menu
  2. Sign in to access your account
  3. On the Profile screen, scroll down and select Payment options
  4. Tap the plus sign (+) in the top right to add a new payment method and choose whether you want to add a credit/debit card or bank account
  5. Enter your details to finish adding the payment method
  6. In the payment options screen, select the payment method you want to remove
  7. Tap Remove bank account or Remove card to remove the payment method
  1. Tap on the Products tab and select the product line to set up the data cap limit and view details
  2. Scroll so you can see the option for "Casual NZ data limit" in $NZ dollars. You'll need to have owner access level to be able to change this value
  3. Tap Change to set the new limit and select Set a new limit or Go unlimited
  4. Select the limit from the bar and tap confirm
  5. Your new limit will be displayed in the product details
  • Setting the limit to unlimited will mean charges will incur without restriction

Roaming

View and buy roaming packs in the Spark app before or during your travel

  1. Select your plan in the Home screen or, select Services in the tab bar and choose your mobile plan from the list 
  2. Tap Roaming to go to the Roaming hub
  3. Search for your destination. You can select up to five destinations.
  4. Select a roaming pack 
  5. Review and confirm to add the roaming pack
  6. You'll see the status of your roaming pack or casual rates in the Roaming hub

If you have older version of the Spark app, follow these steps below. Update your app to get the latest features.

  1. Sign in to the Spark app and select MySpark from the main Menu
  2. Tap on the Products tab and select the product line to view the details page
  3. Scroll down the details page to view the roaming packs and rates button
  4. Search and select your roaming destinations to review the casual rates and packs available at your destinations
  5. Select your roaming pack and a review screen will appear, read and tick yes to the terms and conditions
  6. Swipe the button to confirm and add the pack on your account or proceed to the payment journey for prepaid customers
  7. Purchased roaming packs will appear in the products details

You can view your roaming usage in the Spark app

  1. Select your plan in the Home screen or, select Services in the tab bar and choose your mobile plan from the list 
  2. You'll see your roaming usage and roaming pack or plan info at a glance
  3. Tap View details to go to the Detailed usage screen

    or
  4. Tap Roaming to go to the Roaming hub
  5. Select Roaming usage

You'll see detailed domestic and roaming usage 

Set up or change your Smart Caps (data caps) in the Spark app.

Prepaid mobile packs can set Roaming Smart Caps.

Pay Monthly mobile plans can set Domestic and Roaming Smart Caps.

  1. In the app, select Billing in the tab bar
  2. Tap Roaming to go to the Roaming hub, then select Roaming Smart Cap

    or 
  3. Scroll down and select Manage Smart Caps
  4. Enter or select an amount
  5. Tap Save changes

Setting your Domestic Smart Cap to Unlimited means you'll continue to be charged for roaming usage after you've used all the data included in your mobile plan. Set a Smart Cap to avoid unexpected charges on your bill.

Roaming Smart Caps are set at $150 limit by default, unless modified.

If you're using an older version of the Spark app, folow these steps below. Update your app to get the latest features.  

  1. Tap on the Products tab and select the product line to set up the data cap limit and view details
  2. Scroll down to Roaming and you will see the limit in $NZ dollars
  3. Tap Change to set the new limit and select Set a new limit or Go unlimited
  4. Select the limit from the bar and tap confirm
  5. Your new limit will be displayed in the product details under roaming

Setting the limit to unlimited will mean charges will incur without restriction

Setting roaming data caps is available for Pay Monthly customers only. Not available for Prepaid

Roaming data cap limit is set at $150 by default unless it is modified 

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