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Set up and check voicemail

Find out how to set up your voicemail, and how to check your messages.

  1. Dial 122 or 083210 from your mobile
  2. Enter the default PIN number: 1234
  3. Enter a new PIN number, and choose whether you want the PIN on or off
  4. Record your personal greeting that callers will hear
  5. If you set up a mailbox name, the mailbox name may be played when you leave a message for someone else.
  1. Dial 083210 and enter your PIN (if you have one), and select the # key
  2. From overseas, dial +64 83 083210, enter your PIN (if you have one), and select the # key
  1. Dial 083210
  2. Select **
  3. Enter your mailbox number (your phone number without the zero at the start)
  4. Select the # key
  5. Enter your PIN
  6. select the # key
  1. Call your mobile and wait until the voicemail message starts
  2. Select *
  3. Enter your PIN
  4. Select the # key

Note: Charges apply when accessing your voicemail from overseas and from a different phone.

  • Pay Monthly new messages remain for 42 days
  • Pay Monthly saved messages remain for 30 days
  • Prepaid new messages remain for 14 days
  • Prepaid saved messages remain for seven days

You can request to receive a copy of your voicemail messages via email or on a CD or USB. To get a copy, call 0800 809 806. Charges apply:

  • Email: $20 including GST
  • CD: $22.94 including GST and delivery
  • USB: $52.91 including GST and delivery

Transfer to Personal Assistant forwards your calls to another number during times you’ve specified.

From the main menu:

  1. Select option 3: Personal options menu.
  2. Select option 7: Additional settings menu.
  3. If you haven't already set up an operator number, select option 1: Add an operator number.
  4. Select option 2: Set up your operator schedule.
  5. Select the day to change schedule hours for:
    • Monday: Press 1
    • Tuesday: Press 2
    • Wednesday: Press 3
    • Thursday: Press 4
    • Friday: Press 5
    • Saturday: Press 6
    • Sunday: Press 7
  6. Once you've selected the day:
    • Enter start time between 0000 and 1159, then press 1 for AM or 2 for PM.
    • Enter end time of at least 15 minutes after start time, between 0000 and 1159, then press 1 for AM or 2 for PM.
  7. To use these times, press 1.
  8. To change these times, press 2.
  9. To use the same time periods for another day, select the day:
    • Tuesday: Press 2
    • Wednesday: Press 3
    • Thursday: Press 4
    • Friday: Press 5
    • Saturday: Press 6
    • Sunday: Press 7
  10. Repeat for all the days you want set up for these times.
  11. Once you've set up all your days and times, press # to confirm your changes.

Note: The operator number needs to be added before the schedule can be set up. The schedule then needs to be added before the operator number will work.

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