Please configure

Stay connected during an outage

Find out how to stay online if your Spark broadband stops working. Learn how to get free data and national calling on your Spark mobile.

What is Outage Assist?

Outage Assist sends you notifications when Spark detects outages affecting your broadband. We provide free calls, texts and data to help you stay connected until we have fixed the outage. The free allocations will only be for eligible Spark mobiles. You'll be notified once the fault is fixed.

  • Outage Assist is available to Spark Personal and Business customers on a Spark ADSL, VDSL or Fibre Broadband plan.
  • Outage Assist is not available for customers on a Wireless Broadband plan. Managed, Corporate, Enterprise or Government customers are also not included

Eligible mobiles are:

  • Any Spark Pay Monthly mobile plan on the same account as the affected broadband. These mobiles will have Outage Assist applied automatically.
  • You can also register extra mobiles for Outage Assist. These must be a Spark Pay Monthly or Spark Prepaid mobile plan.

Eligible mobiles receive a free Outage Assist extra that includes

  • 14GB max speed data with endless data at reduced speeds - for use in NZ only and can be used to hotspot
  • Unlimited standard NZ texts
  • Unlimited standard NZ calling for person-to-person calls. Excludes premium and special numbers
  • Outage notifications via text

When we detect an outage in your area, mobiles on the same Spark account as the affected broadband service, will receive Outage Assist.

The Outage Assist extra will remain available on all eligible mobiles until 11:59pm on the day Spark fixes the outage. The extra is removed after this time, along with any unused data provided as part of Outage Assist. The included max speed data will automatically refresh after seven days if the outage is unresolved. This will cover you for up to four weeks.

You can check the status of any current outages, manage your Outage Assist Preferences and access tools to help you improve your connection from MySpark

Set up and manage Outage Assist

You can register additional Spark mobiles from other Spark Pay Monthly accounts or Prepaid. You'll need to register for MySpark if you haven't already.

Register for MySpark

  1. Sign in to MySpark
  2. From the Overview page, select My Broadband under Products on the left panel
  3. Select your broadband line
  4. Select My Broadband Health
  5. Select Manage Outage Assist
  6. Select Add mobile number
  7. Enter the Spark mobile number you want to add and select add this number

You can use your mobile phone’s data allowance on other devices. This is known as tethering or using your phone as a personal hotspot.


  1. On your mobile phone, go to Settings
  2. Go to the Wireless & Networks section, and then select Tethering & Portable Hotspot
  3. Select Personal Hotspot, and then select the slider to turn it on
  4. Stay on this screen until you’ve connected your other device to the WiFi hotspot
  5. On the device you want to connect, go to Settings and select WiFi
  6. Look for your mobile phone in the list. Then tap the WiFi network to join. If prompted, enter the password for your personal hotspot

iPhone or iPad

  1. On your mobile phone, go to Settings
  2. Go to the Personal Hotspot or Settings > Mobile Data > Personal Hotspot section and make sure that it’s on
  3. Then verify the Wi-Fi password and name of the phone. Stay on this screen until you’ve connected your other device to the Wi-Fi network
  4. On the device that you want to connect, go to Settings and select Wi-Fi
  5. Look for your iPhone or iPad in the list. Then tap the Wi-Fi network to join. If asked, enter the password for your Personal Hotspot

Important to know

  • Outage Assist Data and National Calling is additional to any data allowance within the base Spark mobile plan, extras or Prepaid Value Pack and will be used first before any base mobile plan allowance.
  • Outage Assist is intended to keep you connected when your broadband goes down due to a broadband and/or landline area outage that impacts multiple people in your area, due to a fault with the network or Spark’s service.
  • Outage Assist may be unavailable at times due to maintenance, repairs, upgrades or modifications to our Network or other networks used by us to provide the Services to you.

Terms and conditions

Outage Assist terms and conditions

Was this article helpful for you?
Thanks for your feedback.
Thanks for your feedback.