Find out how to stay online if your Spark broadband stops working. Learn how to get free data and national calling on your Spark mobile.
Say hello to Outage Assist
From 20 October 2023, Outage Assist has replaced Connection Promise.
What is Outage Assist?
Outage Assist sends you notifications when Spark detects outages affecting your broadband. We provide free calls, texts and data to help you stay connected until we have fixed the outage. The free allocations will only be for eligible Spark mobiles. You'll be notified once the fault is fixed.
Set up and manage Outage Assist
Important to know
Terms and conditions