Learn how to diagnose and fix problems with your broadband connection and home network in the Spark app or MySpark online.
Check your connection in the Spark app
This tool is helpful in resolving speed issues, devices disconnecting from your network or limited or no WiFi problems in your home.
Run a broadband self-check
If no problems are found but you're still having trouble, bring your phone as close as you can to your modem and tap Check home network. This will check the status of your home network.
Run guided checks with a Spark advisor
If you would prefer Spark to guide you through checking your home network, call us on 0800 800 123. Together we’ll run through the troubleshooting and find out what’s going on with your broadband.
While taking you through the guided checks, your Spark advisor may ask you to send photos or share live video with them. These features use your mobile data unless you're connected to WiFi.
The amount of data it will use is:
Got questions about privacy?
Find out what happens with information you give us access to while we're guiding you through checks to fix home network issues in the Spark app. We've partnered with RouteThis to make the Check Connection tool available in the Spark app.
If you're having trouble connecting to the internet, run the diagnostic test in MySpark online to check what's wrong.