Home Wireless Broadband Terms

Below are the terms that apply to Home Wireless Broadband. You agree to these Plan Terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too.

Home Wireless Broadband is one of our wireless broadband plans. If you’re on Unplan Wireless Broadband, see the Unplan Terms. 

Service Overview

Service Description

  1. Home Wireless Broadband is a fast broadband service for personal customers.
  2. It connects your home to our network via a wireless connection to your house. That means the throughput on your connection should be higher than ADSL broadband.
  3. Home Wireless Broadband runs on the Spark mobile network.
  4. We have two Home Wireless Broadband packages: Home Wireless Broadband and Landline: This package comes with a landline and a phone number as well as your broadband. The landline connects you to the public phone network so you can make local, national, international and mobile calls from your Landline. Or Home Wireless Broadband: This is broadband only. You don't get a landline or phone number.

Availability

  1. Home Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location. Find out broadband options at your address

Service Charge

  1. The monthly price for Home Wireless Broadband is set out on our pricing page Plans and Pricing schedule. View Home Wireless pricing

Additional Data Charges

  1. If you reach your monthly data cap, you will automatically receive 10GB of additional data for $10. This will be automatically charged to your account (unless you’ve set a spend cap to prevent extra charges). After using the extra 10GB, you can purchase data extra(s) of 10GB for $10 through MySpark online.

Set Up Charge

  1. Choose a 12-month contract and you'll get a free standard connection and a modem.
  2. Alternatively, you can choose an open term, and you get a standard connection and modem to use, but you'll need to return the modem if you cancel your plan or a fee will apply. If you cancel your service within two years of your plan starting, contact Spark to return your modem. Spark will provide a prepaid courier bag and requires the modem to be in good working order. It should be returned with the original packaging and all equipment originally provided, within 14 days of the disconnection of your Spark Wireless Broadband service.  If the modem is not returned a fee will be incurred depending on when you terminate:
    • 0-6 months:        $199
    • 7-12 months:      $149
    • 13-18 months:    $99
    • 19-24 months:    $49
    • 25+ months:        $0

 

Access Type

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out more about access types

Find out more about broadband speeds and performance


Other Information

Minimum Contract Period

  1. You have the choice of a 12-month term or open term. 

 

Early Termination Fee

  1. If you're on a 12 month contract, you'll need to pay a fee of $199 if you cancel the contract early. This is explained further in our General Terms. 

Notice period (cancellation)

 
  1. You’ll need to give us 30 days’ notice to end your Plan, as we’ve set out in our General Terms. 

 

Other Requirements

 

   Not applicable.

 

Traffic Management

  1. As we’ve said above, you can buy extra data after you’ve used your allowance. However, if you need more than 50GB of data over and above your plan each month, we may end your service, or move you to a different plan or technology. Our General Terms set out what that means for you.
  2. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms. 

Fair Use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

 

Effects on Other Services

  1. Your broadband service requires mains power to operate. If power is not available (for example, during an outage), your broadband and any services which run over it, may stop working. This means that in the event of a power outage you will not be able to use the wireless landline to make calls to emergency services. We recommend always having a fully charged mobile phone on hand or using a backup power source to keep your broadband and landline service working in the event of a power outage.
  2. This service does not come with a copper phone line. This means that services that use a standard copper landline, such as some medical alerts, monitored home alarms, faxes, the interactive features of SkyTV or PABXs are incompatible with Wireless Broadband.

Other Charges

  1. You can choose to add a landline to your Home Wireless Broadband. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people. All your national and international calls will be provided and invoiced by Spark.

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website