Home Wireless Broadband Terms / Offer Summary

Service Description

1. Home Wireless Broadband is a fast broadband service for personal customers.
2. It connects your home to our network via a wireless connection to your house. That means the throughput on your connection should be higher than ADSL broadband.
3. Home Wireless Broadband runs on the Spark mobile network.
4. We have two Home Wireless Broadband packages: Home Wireless Broadband and Landline: This package comes with a landline and a phone number as well as your broadband. The landline connects you to the public phone network so you can make local, national, international and mobile calls from your Landline. Or Home Wireless Broadband: This is broadband only. You don't get a landline or phone number.

Availability

5. Home Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location. Find out broadband options at your address

Service Charge

6. The monthly price for Home Wireless Broadband is set out below and on our pricing page Plans and Pricing schedule. View Home Wireless pricing

Additional Data Charges

7. If you reach your monthly data cap, you will automatically receive 10GB of additional data for $10. This will be automatically charged to your account (unless you’ve set a spend cap to prevent extra charges). After using the extra 10GB, you can purchase data extra(s) of 10GB for $10 through MySpark online.

Set Up Charge

8. If you signed up to your Home Wireless Broadband before 16 November 2020, you had the choice of:
   • a 12-month contract and you received a free standard connection, and a modem; or
   • an open term, and you received a standard connection and modem to use, but you'll need to return the modem if you cancel your plan or a fee will apply. If you cancel your service within two years of your plan starting, contact Spark to return your modem. Spark will provide a prepaid courier bag, and requires the modem to be in good working order. It should be returned with the original packaging and all equipment originally provided, within 14 days of the disconnection of your Spark Wireless Broadband service.  If the modem is not returned a fee will be incurred depending on when you terminate:
     
     
     1. 0-6 months:        $199
     
     
     2. 7-12 months:      $149
     
     
     3. 13-18 months:    $99
     
     
     4. 19-24 months:    $49
     
     
     5. 25+ months:        $0
   
   

9. If you sign up to Home Wireless Broadband from 16 November 2020:
   • Your plan does not include a modem. You can purchase one from Spark with a one-off payment or on Spark’s interest free payments. Alternatively, you can choose to use an existing Spark wireless modem if you already have one.
   • There is a $14.95 modem postage fee if we need to send you a new modem.

Find out about modem options

Find out about Spark's interest free payment options

Access Type

10. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out more about access types and speeds

Minimum Contract Period

11. If you signed up to Home Wireless Broadband before 16 November 2020, you had the choice of a 12-month term or an open term. If you sign up from 16 November 2020, you’ll be on an open term.
    

Early Termination Fee

12. If you're on a 12 month contract, you'll need to pay a fee of $199 if you cancel the contract early. If you’re on an open term and you cancel your Home Wireless Broadband before the end of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends. This is explained further in our General Terms.
    

Notice period (cancellation)

13. You’ll need to give us 30 days’ notice to end your Plan, as we’ve set out in our General Terms. 
    

Other Requirements

   Not applicable.

Traffic Management

14. As we’ve said above, you can buy extra data after you’ve used your allowance. However, if you need more than 50GB of data over and above your plan each month, we may end your service, or move you to a different plan or technology. Our General Terms set out what that means for you.
    
15. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms. 

Fair Use

16. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.
    

Effects on Other Services

17. Your modem requires mains power. So, if there's a power cut your broadband service won't be available and you won't be able to use it to contact emergency services. Make sure you have a charged mobile phone handy to use in a power cut in case of emergency. If you have existing services you're planning to use with your broadband connection, you should check with the provider of those services to make sure they'll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Home Wireless Broadband or Home Wireless Broadband and Landline service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
    
18. If you want to make calls from a landline (including 111 calls), you'll need to sign up for Home Wireless Broadband and Landline. Your landline will run over wireless.
19. If you've ordered Home Wireless Broadband and Landline, it's possible your existing landline will be disconnected for a few hours when your Home Wireless Broadband and Landline connection is set up.

Other Charges

20. You can choose to add a landline to your Home Wireless Broadband. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people. All your national and international calls will be provided and invoiced by Spark.
    

Disputes

21. Information about our disputes policy is available. View our disputes policy
22. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website