Unplan Wireless and Unplan Netflix Wireless Terms / Offer Summary

Service Description

1. Unplan is a broadband plan that flexes with you. Based on your usage each month, you’re automatically moved between three price tiers. This means you have the freedom to use more data when you want to, and to save money when you use less data.
2. With Unplan, you can choose to add a landline. You can also choose to upgrade to Unplan Wireless Netflix.

Availability

3. Unplan and Unplan Netflix is not available in all areas and eligibility criteria applies. Take a look at the address checker to see what is available to you. Check your address
4. If you are eligible for Unplan, Spark will select wireless as the most appropriate technology for you to use Unplan based on:
   1. the network technologies available at your address; and
   2. the usage patterns you indicate to us during the setup of the Unplan or Unplan Netflix service at your address.
5. If either of the factors listed above changes during the term of your agreement, we may change your broadband (at our absolute discretion) to an alternative technology or a new plan.
   

Service Charge

6. The monthly price for each type of Unplan over wireless is set out below and on our broadband plans and pricing schedule. View the plans and pricing schedule
7. Your monthly charges will vary depending on how much data you’ve used. So, whenever we invoice you for Unplan, it’ll be for the previous month’s usage.
   

         Not applicable.

Set Up Charge

8. Set up charges may include:
   • If you sign up to Unplan from 16 November 2020, your plan doesn't include a modem. You can purchase one from Spark with a one-off payment or on Spark's interest free payments. Alternatively, you can choose to use an existing Spark wireless modem if you already have one.
   • A one-off $14.95 modem postage fee if we need to send you a new modem.

Find out about modem options

Find out about Spark's interest free payment options

Access Type

9. Your access type is wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out more about access types and speeds

Minimum Contract Period

10. If you sign up to Unplan before 16 November 2020 you will have a 12-month minimum term. If you sign up from 16 November 2020, you will be on an open term.

Early Termination Fee

11. If you have a 12 month minimum term and you terminate your plan before the end of this period, you may need to pay an early termination fee (as set out in our General Terms). The early termination fee is $199.

If you're on an open term and you terminate your plan before the end of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends.

Notice period (cancellation)

12. You’ll need to give us 30 days’ notice to end your Plan. This is covered in more detail in our General Terms.

Other Requirements

                 Not applicable.

Traffic Management

13. We might have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms.
14. On Unplan over wireless, these Unplan or Unplan Netflix services are delivered via Spark’s wireless network. So that we can manage network traffic:
    1. For most Unplan wireless customers, if your data usage exceeds 350GB in one month or 300GB a month for three consecutive months, we may change you (at our discretion) to fibre or a different plan; but
    2. If you’re on Unplan Metro (available at eligible addresses only), a Fair Use Policy applies. This means you cannot use the service in a way that is overly excessive or unreasonable. This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it. If you engage in overly excessive or unreasonable usage, we will contact you. If this usage continues, you will be given the choice to move to fibre or a new plan.
15. If you consider that the change to fibre or the new plan under clause 14 has a negative impact on you or your use of the service (or new service) you can exercise your right to terminate the service and no early termination fee will apply.

Fair Use

16. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms. There's also the Fair Use Policy for Unplan Metro which we've set out at clause 16 of these terms.
    

Effects on Other Services

17. Your modem requires mains power. So, if there’s a power cut your broadband service won’t be available and you won’t be able to use it to contact emergency services. Make sure you have a charged mobile phone handy to use in a power cut in case of emergency. If you have existing services you’re planning to use with your broadband connection, you should check with the provider of those services to make sure they’ll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Unplan Wireless or Unplan Netflix Wireless service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
18. If you want to make calls from a landline (including 111 calls), you’ll need to sign up for Unplan with a landline. Your landline will run over wireless.
19. If you’ve ordered Unplan with a landline, it’s possible your existing landline will be disconnected for a few hours when your Unplan connection is set up.
    

Other Charges

20. If you choose to have a landline, from the start of your Unplan service all your national and international calls will be provided and invoiced by Spark. Local calls are free. We charge for national, international and mobile calls, but have a range of calling plans to suit most people.
    

Disputes

21. Information about our disputes policy is available. View our disputes policy
22. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website
    

Other Terms

23. When you sign up to Unplan Netflix Wireless, you'll receive:
    1. Netflix Standard (Full HD) Streaming Plan for the duration of your Unplan Netflix service. Netflix Standard means the Netflix Standard (Full HD) Streaming Plan is included. This means you can stream TV shows and movies on two devices at the same time and in full HD. It also lets you download titles to two phones or tablet. View Spark's Netflix terms and conditions