If you're booking a home visit

We’re doing everything we can to prevent the spread of COVID-19 and to keep our people safe. If you need to book an appointment which requires a technician to visit your home, please only do so if you and those in your household are feeling well.  We're happy to schedule a visit as long as no one on your property has returned from overseas in the last 14 days, has COVID-19 symptoms, has been tested for COVID-19 and is waiting for the results, or has tested positive for COVID-19.

To protect our people, and in accordance with the NZ Government guidelines, we’ll need to ask about any recent international travel and any potential exposure you or your household may have had to the virus. We will only use the information that you provide to help us keep our employees and customers safe.  

Of course, our technicians will also confirm the same details regarding their own health and travel, so you can also have peace of mind.  

Read more about technician visits