1. Whether to keep your copper line
- You can run your broadband and home phone over fibre so you don’t need to keep a copper line
- If you have a medical alarm or security system running on your landline, you'll need to contact the manufacturer to check if it will work over fibre
- Phones that run on fibre won't work if there is a power outage
2. Where cables will go
- Your new fibre cable will be run from the Fibre access point in your street to the side of your house or garage
- It could be an aerial cable, an underground pipe, surface cabling or another option. Your technician will talk you through this at the first visit
3. Whether you need integrated wiring
- Integrated wiring is when your new fibre cable connects to your existing phone jackpoints. This means you can keep using them.
- If you have phones, alarms or security systems that rely on your home phone line, this could be an option for you. Let us know if you want integrated wiring when you order. That way you won't pay an extra cost later.
4. Which Fibre plan to choose
- Fibre has different speeds.
- There are currently three different Fibre plans that offer different speeds:
- Everyday Fibre: Average download speed 50Mbps and average upload speed 10Mbps or 20Mbps**
- Essential Fibre: Average download speed 319Mbps and average upload speed 108Mbps*
- Max Fibre***: Average download speed 901Mbps and average upload speed 498Mbps*
- You can see the speeds offered at your address by using the address checker when you buy Fibre. Fibre plans
- You also need to decide if you want to keep a phone line. If you do, it will connect through fibre. If not, you can buy Naked Broadband.
* Speeds shown are Spark national peak time average speeds based on the Commerce Commission’s Measuring Broadband New Zealand (MBNZ) Winter 2023 report. You may experience a higher or lower speed than this. Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home WiFi setup can impact the speeds experienced.
** Estimated national peak time average speeds. You may experience a higher or lower speed than this. Everyday Fibre is available in Chorus, Enable, Unison and Tuatahi First Fibre areas only. Upload speeds depend on your location. Chorus and Unison areas will be provided with 10Mbps. Enable and Tuatahi First Fibre areas will receive 20Mbps.
*** It's best to use a wired connection for the best Max Fibre experience and you'll need a compatible modem. Older modems, devices and cables might not be able to achieve the speeds that Max Fibre is capable of delivering. Learn about broadband performance
5. Where to put your equipment
Your technician can discuss where to put the equipment with you, but here is a guide.
- External Termination Point (ETP): You'll already have this for your copper line. Normally it’s fixed to the outside of your house. It’s there to connect your new fibre cable to the Fibre hub on the road.
- Optical Network Terminal (ONT): This is also known as the Fibre box. It connects the modem supplied by Spark to your Local Fibre Company. Choose a place where you'll get the best connection. If you can’t find a spot that works, you might need extra wiring put in, which can cost more. Ensure there are power points nearby, as well as jackpoints if you have a Fibre landline. It’s also helpful to install the box close to where you use the Internet. For a lot of people, that’s near a TV or computer. If you have a new build, check with the property developer if the communications panel has CAT 5 star wiring. If so, this is the best location for the box.
- Fibre WiFi modem: When you’re ready for your Fibre connection we can courier the Fibre modem to you. This means you'll be ready when the install happens.
6. Whether your security or medical alarm will be compatible with Fibre
- Check with your alarm company to see if your alarms will work. Once connected, you should test them over the new Fibre connection.
- If you have any issues with your alarm you should contact your alarm provider
- If you have a St Johns medical alarm on your copper home phone line, please contact them to organise a change to the wireless monitoring system. St John's Medical Alarm Devices. St John's Medical Alarm Devices
- We recommend that you speak with your medical or personal safety alarm provider to discuss if your device will work in a power cut when you change to Fibre. If you, or someone in your household, relies on your landline service for medical, safety or disability reasons, you may be able to apply to be listed as a vulnerable consumer. If you qualify, Spark will provide you with a means to call 111 emergency services in the event of a power cut. This will be provided at no cost.
Get onto the Vulnerable Consumers register