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Transfer services to or from Spark

Find out what you need to do to transfer services from another provider to Spark, or from Spark to a different provider.

Transferring to Spark from another service provider

Things to know before requesting the transfer

  • To bring your mobile, landline or broadband service to our network, it must be active with your current provider
  • We'll need the following information:
    • The name of your current service provider
    • For Pay Monthly mobile or landline/broadband services, we'll need your account number
    • For a Prepaid mobile we'll need your SIM ID. You can find this on the back of your SIM card or on the original SIM card packaging.
  • You may want to check any outstanding obligations with your current provider. This includes termination fees or notice periods. Don’t request a disconnection as we need your service to be active to complete the transfer.
  • We can schedule a specific date to complete the transfer as long as it's within 30 days of the initial request

What happens next

We'll verify the information you've provided with your current provider. If the information is correct they'll approve the transfer. If they have different information we may contact you to check your details.

Transferring from Spark to another service provider

Things to know before requesting the transfer

  • Contact us to check if any of your services come with a term contract. If the contract term hasn’t finished, you may face early exit fees.
  • If you bought a mobile or other product from Spark on interest free, check to see if you have any monthly payments left. You need to pay remaining instalments before you cancel your account. Learn more about interest-free payments
  • There’s a 30-day notice period when you cancel Spark's services. The notice period starts from the day your new service provider requests a transfer of service/s with Spark on your behalf. You can find more information on our 30-day notice period in our terms and conditions. See terms and conditions
  • We recommend contacting your new service provider to request a transfer 30 days in advance. This will ensure continuous service and avoid duplicate billing.  
  • Your service will need to be active with Spark for your new provider to request the transfer

What happens next

  • Your new service provider will request the transfer on your behalf
  • We'll stop billing for your current services at the end of your notice period, or on the date of the transfer if your notice period has already lapsed

If you need further help

  • Live Chat from 8am–6pm. Go to Live Chat
  • Call 0800 300 015 Monday to Friday from 8am–8pm or Saturday from 9am–6pm
  • Book a call
  • If you're overseas, you can call us to cancel your account. Depending on your location, there'll be a specific number to call. Find the number to call

 

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