Max Wireless Terms / Offer Summary

Below are the terms that apply to our Everyday Wireless Broadband Plan. You agree to these plan terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too. 

View Mobile and Wireless Terms
View General Terms

Everyday Wireless Broadband is one of our Wireless Broadband plans. 
If you’re on any other in-market plans, you can select View personal terms to view your plan terms. View personal terms
If you're on a retired Spark plan, select View other terms to find your plan terms. View other terms

Service Overview

Service Description

  1. Max Wireless Broadband is a broadband service for personal customers.  
  2. It connects your home to our network via a wireless connection to your house. 
  3. Max Wireless Broadband runs on the Spark 5G mobile network.  
  4. Max Wireless Broadband does not include a landline.  This can be purchased in addition to the plan for a monthly charge of $10  

Availability

  1. Max Wireless Broadband may be offered in certain areas within the Spark 5G coverage area. 5G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location.  Find out about our coverage

Service Charge

  1. The monthly price Max Wireless Broadband is set out below and on our pricing page Plans and Pricing schedule.  View Max Wireless pricing 
Plan   Average download speed*     Average upload speed*     Data allowance     Monthly price   Extra data
  Max Wireless Broadband   5G 5G Unlimited**
  **Fair Use Policy applies  
$85
n/a

 

* Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home WIFI setup can impact the speeds experienced.   For wireless connections, factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced.   

Fair use

 

  1. If you’re on Spark's Max Wireless Broadband plan a fair use policy applies. This means you cannot use the service in a way that is overly excessive or unreasonable. This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it. If you engage in overly excessive or unreasonable usage, we will contact you. If this usage continues, you will be given the choice to move to Fibre or a new plan.

Set Up Charge


  1. Set up charges will include a one-off $14.95 modem postage fee. 

Access Type

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out more about access types and speeds


Other Information

Minimum Contract Period

 

  1. Everyday Wireless Broadband has no minimum fixed term.  

Modem Non-Return Fee

 

  1. When you sign up for Max Wireless Broadband, we’ll provide you with a modem (a delivery charge will apply) and you can use it while you have the service. You agree to return the Spark 5G modem when you cancel your plan, or move out of the 5G coverage area, a fee may apply. If you cancel your service within 2 years, contact Spark to return your Spark 5G modem.
    Please include all associated cables and other equipment originally provided to you with the Spark 5G modem in good working order.
    Spark will provide a prepaid courier bag for you to return your modem – please return it within 14 days of the disconnection of your Spark Wireless Broadband service. If you choose not to return your Spark Wireless Broadband Modem then, depending on when you terminate, the following fees will apply: 
  • 0-6 months: $499 
  • 7-12 months: $374 
  • 13-18 months: $249 
  • 19-24 months: $124 
  • 25+ months: $0 

Notice period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your plan, as we've set out in our General Terms.  

Other Requirements

 

   13. Not applicable.

 

Traffic Management

  1. We might have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms.

Effects on Other Services

  1. Wireless modems are reliant on power. This means the landline and devices such as medical alarms or cordless phones won't work in the event of a power cut. So, it’s important to have a mobile phone handy for emergencies. If you or someone at your place, don't have a means to contact 111 during a power cut and are at particular risk of needing to call 111, you can register as a Vulnerable Consumer. If your application is successful, we will provide you with a way to call 111 during a power cut, at no cost to you. You can apply by filling out an application form. Find out more about Vulnerable Consumers at www.spark.co.nz/vulnerable 
  2. If you have existing services you’re planning to use with your wireless broadband connection, you should check with the provider of those services to make sure they’ll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Lite Wireless service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
  3. If you want to make calls from a landline (including 111 calls), you’ll need to sign up for Lite Wireless with a landline. Your landline will run over wireless. 
  4. If you’ve ordered Max Wireless Broadband with a landline, it’s possible your existing landline will be disconnected for a few hours when your Lite Wireless Broadband connection is set up. 

Other Charges

  1. A landline can be purchased in addition to the plan for a monthly charge of $10. 

 

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website

Other Terms

  1.  When you sign up to Max Wireless Broadband, you will receive: Netflix Standard (HD) Streaming Plan for the duration of your Max Wireless Broadband Netflix service. This means you can stream TV shows and movies on two devices at the same time and in HD. It also lets you download titles to two phones or tablet. View Spark's Netflix terms and conditions