Here you'll find terms and conditions for things like promotional offers, competitions, Spark policies and communication terms.

You'll also find retired terms here. 

$50 Buy Online Credit Terms and Conditions

$9 Spark Socialiser terms and conditions

2GB Offer

5G Wireless Broadband Terms

6 months half price plan terms

Abandon Cart eDM

ADSL Unlimited Offer Summaries

ADSL Offer Summary before 15 April 2019

Air New Zealand mobile deals terms and conditions

Appy Days promotion terms

Auto Topup and Auto Pay

Broadband Offer for Apartments

Broadband Terms

Broadband Terms and Conditions before 17 March 2015

Business Customer Terms Before 16 July 2015

Business Terms and Conditions before 1 July 2005

Business Terms and Conditions before 17 March 2015

Business Time before 1 July 2015

Credit Card Payments

Data Stack

Enable Door Drop Direct Mail

ETNZ mobile deals terms and conditions

Fibre Live Direct Mail

Fibre ONT Direct Mail

Fibre Pre-Registration Email

Fibre Street in a Week

Free Socialiser

Free Socialiser for six months

Global Roaming

Gold plan

Home Packages

Home Wireless Broadband Terms

Home Wireless Landline before 22 March 2019

Home Wireless Landline Plan Terms

Home Wireless Landline Terms

Huawei competition terms

Huawei Mate20 Pro Facebook competition

Huawei P8 Special Offer

Interest Free Payments

Kids Watch and Smart Plan Terms and Conditions

Lightbox on Spark plans

Mates Rates Partner Poster

Mobile Account Credit

Mobile and broadband loyalty credit before 30 June 2019

Mobile Passwords

Mobile Postpaid Agreement

Mobile Prepaid Agreement

Mobile Service Specific Terms

Mobile Specific Terms and Conditions Before 17 March 2015

Mobile Trade In

Monthly Recurring Credits

Netflix $300 Account Credit

Netflix six and 12 month promo credit

Portable Wireless Plans

Queen's Birthday S8 Tablet Special

Residential Customer Terms

Residential Terms and Conditions before 17 March 2015

Residential Terms and Conditions before 16 July 2015

Rolling Fibre Direct Mail

Rugby World Cup 2019 competition terms

Rugby World Cup 2019 Tournament Pass offer terms | Business

Rugby World Cup 2019 Tournament Pass offer terms | Residential

Samsung S10/S10+ bonus TV promotion

Share Plans

Smartphone App

Spark Broadband Specific Terms before February 2018

Spark Freedom

Spark Lease

Spark Mobile Postpaid Agreement before 1 February 2011

Spark Mobile Postpaid Agreement before 16 July 2015

Spark Mobile Postpaid Agreement from 21 September 2012

Spark Mobile Prepaid Agreement before 1 February 2011

Spark Mobile Prepaid Agreement from 1 February 2011

Spark Mobile Service Specific Terms and Conditions from 21 September 2012

Spark Mobile Specific Terms before February 2018

Spark/Sony TV offer terms

Spark Thanks

Spark Unlimited Mobile Plan Terms and Conditions

Spotify for Prepaid

Student Pack Terms and Conditions

Total Home

Total Office before 1 July 2015

Total Office Unlimited before 1 July 2015

Trade Up

Ultra Fast FibreMAX Offer Summary

Ultra Fibre 100 Offer Summary

Ultra Fibre 200 Offer Summary

Ultra Fibre BASIC Offer Summary

Unlimited Broadband bundle up bonus terms

Unlimited Group Plan and Unlimited Companion Plan

Unlimited Mobile offer terms

Unlimited Mobile plan upgrade

Unplan Entertainment promotion terms and conditions

Unplan and Unplan Entertainment Offer Summaries

Unplan and Unplan Entertainment Terms

Updated Consumer Mobile Terms and Conditions

VDSL Offer Summary before 15 April 2019

Wireless Broadband Offer Terms

Wireless Broadband Terms

Wireless Broadband Welcome Credit before 30 September 2021

XT Mobile Specific Terms and Conditions from 2 March 2013

Xtra Mail account recovery set up - Prezzy® card competition terms


Personal Terms


Terms that apply to personal customers.

View personal terms

Business Terms


Terms that apply to business customers.

View business terms