Unplan and Unplan Netflix Terms / Offer Summary

When you sign up for Unplan, we both agree to these Plan Terms. That includes any updates made along the way. Remember, it’s also a good idea to be across the General Terms – these apply to everyone using Spark services for personal use. And there’ll be a set of Technology Terms that apply to you too (the Fixed Terms or the Mobile and Wireless Terms, depending on whether you have Unplan via Fibre or Wireless Broadband). 

Service Overview

Service Description

  1. Unplan is a broadband plan that flexes with you. Based on your usage each month, you’re automatically moved between three price tiers. This means you have the freedom to use more data when you want to, and to save money when you use less data.
  2. With Unplan, there’s a few options:
    1. Technology options. This includes:
      • Unplan broadband with a fibre connection; or 
      • Unplan broadband with a wireless broadband connection.
    2. Extras. You can choose to add a landline. You can also choose to upgrade to Unplan Netflix.
    3. Speed options. If you’re on Unplan over fibre, you can choose the speed of your service (subject to availability):
      • Fibre BASIC
      • Fibre 100
      • Fibre Max

The default speed is normally Fibre BASIC, depending on your location. If you’d like faster speeds, you can upgrade to alternative fibre speeds. You can view the upload and download speeds of all the options and the pricing that applies to each on our broadband plans and pricing schedule. View plans and pricing schedule

Availability

  1. Unplan and Unplan Netflix is not available in all areas and eligibility criteria applies. Take a look at the address checker to see what is available to you. Check your address
  2. Unplan over fibre is only offered in areas where the Ultra Fast Broadband network is available.
  3. If you are eligible for Unplan, Spark will select the most appropriate technology for you to use Unplan (that is, either fibre or wireless broadband) based on:
    1. the network technologies available at your address; and
    2. the usage patterns you indicate to us during the setup of the Unplan or Unplan Netflix service at your address.
  4. If either of the factors listed above changes during the term of your agreement, we may change your broadband (at our absolute discretion) to an alternative technology or a new plan.

Service Charge

  1. The monthly price for each type of Unplan is set out on our broadband plans and pricing schedule. View the plans and pricing schedule
  2. Your monthly charges will vary depending on how much data you’ve used. So, whenever we invoice you for Unplan, it’ll be for the previous month’s usage.

Additional Data Charges

 

         Not applicable.

 

 

Set Up Charge

  1. Set up charges may include: 
    • A one-off non-standard fibre installation charge, if you need to have fibre installed and your requirements aren’t standard. You can read more about this in our Fixed Line Terms.
    • If you sign up to Unplan from 16 November 2020, your plan doesn't include a modem. You can purchase one from Spark with a one-off payment or on Spark's interest free. Alternatively, you can choose to use your own modem but if you're on a wireless broadband connnection you'll need to use a modem that was purchased from Spark.
    • A one-off $14.95 modem postage fee if we send you a new modem.

Find out about modem options

Find out about Spark's interest free payment options

Access Type

  1. Your access type will either be Fibre or wireless, as we've detailed above. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out about access types

Find out about broadband speeds and performance


Other Information

Minimum Contract Period

  1. If you sign up to Unplan before 16 November 2020 you will have a 12-month minimum term. If you sign up from 16 November 2020, you will be on an open term.

Early Termination Fee

  1. If you have a 12 month minimum term and you terminate your plan before the end of this period, you may need to pay an early termination fee (as set out in our General Terms). The early termination fee is:
    • For Unplan over fibre, it’s $149; or
    • For Unplan over wireless, or for all our Unplan Netflix plans, it’s $199. 

If you're on an open term and you terminate your plan before the end of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends.

Notice period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your Plan. This is covered in more detail in our General Terms. 

 

Other Requirements

 

                 Not applicable.

 

Traffic Management

  1. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms.
  2. If you’re on Unplan over fibre, the amount of data you can use isn’t capped (though you’ll be charged the highest price tier if you use in excess of 120GB a month).
  3. If you’re on Unplan over wireless, different rules apply. These Unplan or Unplan Netflix services are delivered via Spark’s wireless network. So that we can manage network traffic:
    1. For most Unplan wireless customers, if your data usage exceeds 350GB in one month or 300GB a month for three consecutive months, we may change you (at our discretion) to fibre or a different plan; but
    2. If you’re on Unplan Metro (available at eligible addresses only), a Fair Use Policy applies. This means you cannot use the service in a way that is overly excessive or unreasonable. This policy is based on how most people use the service and helps us make sure everyone using it gets to enjoy it. If you engage in overly excessive or unreasonable usage, we will contact you. If this usage continues, you will be given the choice to move to fibre or a new plan.
  4. If you consider that the change to fibre or the new plan under clause 16 has a negative impact on you or your use of the service (or new service) you can exercise your right to terminate the service and no early termination fee will apply.

Fair Use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms. There's also the Fair Use Policy for Unplan Metro which we've set out at clause 16 of these terms.

 

Effects on Other Services

  1. Your modem requires mains power. So, if there’s a power cut your broadband service won’t be available and you won’t be able to use it to contact emergency services. Make sure you have a charged mobile phone handy to use in a power cut in case of emergency. If you have existing services you’re planning to use with your broadband connection, you should check with the provider of those services to make sure they’ll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise your service provider if your Unplan or Unplan Netflix service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.
  2. If you want to make calls from a landline (including 111 calls), you’ll need to sign up for Unplan with a landline. Your landline will run over the technology that connects your broadband (either wireless or fibre).
  3. If you’ve ordered Unplan with a landline, it’s possible your existing landline will be disconnected for a few hours when your Unplan connection is set up.

Other Charges

  1. From the start of your Unplan service, all your national and international calls will be provided and invoiced by Spark. Local calls are free. We charge for national, international and mobile calls, but have a range of calling plans to suit most people.

 

Disputes

  1. Information about our disputes policy is available. View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website

Terms for Added Extras

Other Terms

  1. When you sign up to Unplan Netflix, you'll receive:
    1. Netflix Standard (HD) Streaming Plan for the duration of your Unplan Netflix service. Netflix Standard means the Netflix Standard (HD) Streaming Plan is included. This means you can stream TV shows and movies on two devices at the same time and in HD. It also lets you download titles to two phones or tablet. View Spark's Netflix terms and conditions