There are a range of things you can do to help protect yourself from becoming the victim of a scam. This page offers tips to help you avoid being scammed and highlights some of the common characteristics of phone and email scams so that you can spot them.
Tips to avoid scams:
Email scams usually fall into four different category types. Phishing, spear phishing, whaling and spoofing.
This page will help differentiate between the different types of emails scams to help you spot them if they come your way.
Phising scams are fake emails that come from people pretending to be from a trusted organisation. For example, your bank, telecommunications provider or even from the government.
The term 'phishing' relates to people 'fishing' for information. Scammers send these emails to large groups of people with no particular targeting and usually ask for personal information such as the following:
You can find more information about phishing on the Netsafe website. Visit Netsafe website
Spear phishing is like phishing, except the email addresses you by name, making it seem more legitimate.
Whale phishing is a targeted scam. The email will address you by name and sign off as someone you know or trust.
Spoofing is when someone forges an email to make it look like it's come from a specific email address. If someone receives an email from you, but you didn't send it, someone has spoofed your email address.
If you receive an email that looks like it's from a generic Xtra Mail or Spark email address, it may not be from Spark. This includes emails that look like they're from:
Note: Genuine emails you receive from Spark will only ever include links to the Spark website (spark.co.nz). We'll never ask you for passwords or account information over email. If you think you've received a suspicious email from Spark please contact us. Chat with Spark
You can see a list of verified email scams on the current scams page. See current scams
There are many different types of phone scams and a range of strategies scammers use to trick people, including number spoofing. This is where a scammer disguises the original caller ID with a number they choose. For example, a call may look like it's from a local NZ number but is actually coming from overseas.
You can see a list of verified phone scams on the current scams page. See current scams
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