Explore new ways to be entertained with the latest 50” Sony Smart TV with Spark Broadband

Experience the enhanced colour, contrast and clarity of HDR (high dynamic range) combined with the latest 50” Smart TV from Sony.

Access a world of smart features and apps such as Netflix®, Lightbox, YouTube™, PrimeVideo, Internet TV apps and Internet Browser quickly and easily.

Maximise your space, minimise your cables – the clever cable management keeps wires secured and hidden at the front.


How do I get the Sony Smart TV with Spark Broadband?

Select this offer when you join Spark on a 24 month unlimited home broadband plan* and pay only $10 a month over 24 months interest free for the Sony Smart TV.

OR

Select this offer when you join Spark on a 12 month unlimited home broadband plan* and pay only $20 a month over 12 months interest free for the Sony Smart TV.

To get this great offer, simply call 0800 100 100 or head into your nearest store. This offer is not available online.

Limited time offer. Whilst stocks last. Terms and conditions apply.

*Also available on selected Wireless Broadband plans.
  • Offer available while stocks last
  • Standard Spark credit criteria applies
  • Only one interest free option can be active on an account at a time
  • If you want to terminate your broadband service before paying your TV off, you'll need to pay the remaining balance in your next bill (and any applicable broadband service ETF’s)
  • Payments cannot be transferred from one customer to another
  • Available through all Spark retail channels except online
  • You can choose the length of the interest free period – 12 or 24 months ($20/mth over 12 months or $10/mth over 24 months)
  • Offer not available on Open Term plans
  • New consumer customers eligible only
  • Click to collect is not available for this offer
  • Spark are only able to ship to a physical address – please ensure we have the correct shipping details for you and that someone will be available to sign-for the delivery
  • TV Order is placed at the time of Broadband connection. The Sony TV could take up to 4 weeks to ship once your broadband is connected
  • You can contact us instore if there any are faults with the TV
  • TV price payable in addition to your broadband charges

Effective 7th August 2018 – Limited time offer – Whilst stocks last

These Terms and Conditions apply if you choose this offer when signing up to an eligible broadband plan under the agreement between you and Spark New Zealand Trading Limited (“Spark”). They apply in addition to Spark’s standard terms and conditions for the supply of and the broadband service. All of these terms and conditions comprise the Agreement with you.

Promotional offer Terms:

Promotion is only available to customers who do not currently get broadband from Spark and have not had broadband with Spark for the last 90 days. Offer available to these customers joining any of the following plans, either naked or with a landline, on a 12 or 24 month term:

  • Unlimited Home Broadband plans (ADSL, VDSL or Fibre)
  • 120GB or 240GB Home Wireless Broadband plan
  • 120GB or 240GB Rural Wireless Broadband plan

An early termination fee of $199 applies if you exit or disconnect from Spark before the Spark broadband contract ends. This fee applies in addition to your obligation to re-pay the remaining balance on your interest free payment plan at the date of termination.

There are limited stocks of TVs available and this offer is for a limited time. It may be subject to change or expiry without prior notice at Spark’s sole discretion. We can decide whether or not to accept any application and credit criteria applies. Offer limited to one TV for each customer’s account. Shipment could take up to 4 weeks and TV must be shipped to a physical address.

Spark will fulfil its obligation to help manage returns/repairs in the event the TV is faulty or damaged.

Interest Free Payment Terms:

This offer includes the sale of a Sony TV to you for $240, payable on an interest free payment plan of either 12 or 24 months. Interest free payment terms apply, see www.spark.co.nz/interestfree for details.

If you leave Spark before the expiry of your a 12 or 24 month interest free payment plan, you will be required to pay back the balance still owing under your interest free payment plan at the date of termination. This charge will apply in addition to the early termination fee specified above. Spark can withdraw this at any time.

Broadband connection and installation

The Sony TV Offer hardware order will be applied to your account on the date your broadband is connected.

Non-standard broadband install charges apply.

Offer includes free modem and standard broadband connection for Wireless, ADSL, VDSL and Fibre customers. Supplied modem is dependent on connection type. More details can be found on https://www.spark.co.nz/shop/internet/modems/. $14.95 modem postage fee applies.

This offer may not be combined with any other new customer joining credit. It may only be combined with other publicly available offers on the Spark website you are eligible for at the date you sign up, except to the extent combination is prohibited in the terms of the other offer.

Broadband not available everywhere and speeds vary. Local Fibre Company and Spark terms apply.

Failure to supply TV

If you do not receive the television specified, Spark will work with Sony to determine a replacement TV of equal or greater value. If this occurs, we will contact you to advise of the details of the new Sony appliance. If you choose not to accept the replacement Sony TV, you can terminate the agreement without paying any exit fees.

Stores – POS, Discover Magazine and The Mailer

50 inch Sony Smart TV on interest free payments promotion available to new to Spark broadband customers only. Limited to customers joining any of the following plans, either naked or with a landline, on a 12 or 24 month term: Unlimited Home Broadband plans (ADSL, VDSL or Fibre), 120GB or 240GB Urban or Rural Wireless Broadband plan. Offer may not be redeemed online. Credit criteria apply. Interest Free Terms apply - see spark.co.nz/interestfree. Due to rounding of the monthly instalments they may differ in some instances, but the total you will pay for the TV will be $240. All instalments are non-transferable. If you terminate your contract early you must pay the outstanding balance on your interest free payment plan plus a $199 exit fee . Limited stock available and this offer is whilst stocks last only. Offer may be subject to change or expiry without prior notice at Spark’s sole discretion. One TV per customer. Non-standard broadband install charges apply. Offer includes free modem and standard broadband connection. $14.95 modem postage fee applies. See spark.co.nz for full terms and conditions.

GOODS RETURN POLICY

1. Transport Damage

If a consignment appears to have been damaged in transit, it should not be accepted. Please refer to Courier Post Terms and Conditions for returns process in this instance.

Sony acknowledges the need for a product return for legitimate reasons. Outlined below are some of the reasons for requesting Product Return from Sony.

If the product is not a Qualifying Product, you may still be able to return it to Sony, but further assessment is first needed to determine what to do. Please refer below for guidance.

IMPORTANT NOTE: Customers purchasing Sony products from Sony Authorised Retail/Distribution Partners ("Sony Authorised Partners" or "you") in New Zealand have certain non-excludable rights under Consumer Guarantees Act 1993 ("Non-excludable Rights"). The Non-excludable Rights include (but are not limited to) rights to refund, repair or replacement where goods fail to meet certain statutory guarantees (e.g. where products are not of acceptable quality).

Any instruction provided by Sony on how Sony will deal with an issue relating to these Guidelines does not affect the customer's Non-excludable Rights. It is the retailer's responsibility to ensure that the remedy the retailer offers to the customer does not infringe the customer's Non-excludable Rights.

1) What is a Qualifying Product?

Products will be Qualifying Products if all the following apply:

1. The time limit for the product has not expired

The time limits are:

  • 30 days from the date of purchase by end-customer.
2. The customer provides valid proof of purchase

This is needed to verify purchase date and if the customer’s claim is valid.

3. The product is faulty or of unsaleable quality

If you cannot easily and safely establish whether the product is faulty, please call Sony for instructions on: 0800 766 969 (New Zealand)

4. The product is not a non- Qualifying Product

Please refer to section 2 below.


2) What is a non-Qualifying Product?

Products will be non-Qualifying Products if the following apply:

The disqualifying conditions are :
  • The product is presented more than 30 days from the date of purchase by end-customer.
  • Evidence of customer product misuse or abuse apparent from physical damage to the product or its packaging.
  • Evidence the product has been mishandled or affected by over-voltage, vermin infestation, liquid spill, liquid immersion or splash, or other events that would otherwise affect the customer’s claim the product is faulty.
  • Evidence suggesting the product has been tampered with, modified or otherwise interfered with that would contribute to the product’s ability to operate as designed and manufactured.
  • Where any accessories with the product are missing.
  • Where customer wants to return product because customer has changed his or her mind;
  • Where customer wants to return the product because it does not meet a representation or statement made to the customer by store staff or in marketing or point of sale materials which have not been approved or produced by Sony;
  • Where customer wants to return product because it is not suitable for the particular purpose which the customer communicated to store staff at or before the time of purchase, and the purpose is not approved or made known to Sony; or
  • Where the product has not been acquired by a “consumer”, as defined in the Consumer Guarantees Act 1993.
Returns Process for Qualifying Products

If the customers’ preference is to repair their Qualifying Products, please refer them to Sony Customer Support at 0800 766 969 (New Zealand). Alternatively, Sony will accept a Qualifying Product for return if the below process is followed:

Step 1: Complete and submit a Returns Request
  • Complete a Sony Returns Request as soon as possible. It is important that you provide all details requested on the form.
  • Email the completed Sony Returns Request to CustomerService.SNZPF@ap.sony.com
  • If Sony accepts a Returns Request, Sony will provide a Returns Authority and associated paperwork within five working days of Sony's receipt of the Returns Request.
Step 2: Provide the Authorised Return to Sony
  • Return the product to Sony in accordance with the instructions provided with the Returns Authority.
  • The Returns Authority will require you, to the extent practicable, to provide all packaging and all original package contents including any accessories and manuals. If anything is missing, Sony reserves the right to reject the returns.
Step 3: Right to Reject & Charges

Sony reserves the right to: (1) reject a returns claim should it find that the returned product is not a Qualifying Product and (2) levy a charge on you should it find that the returned product is not a Qualifying Product.

Sony will work with you to minimise such returns.

Dealing with a product that is not a Qualifying Product
  • If the customer brings into store a Sony product that is not a Qualifying Product, contact Sony Customer Support for guidance.
  • Contact 0800 766 969.
  • Please be ready to provide Sony with full details of the product, evidence of purchase date, and a detailed description of the reported issue.
  • Sony will provide instructions on how Sony will deal with the issue (e.g. whether Sony will accept the product for return, if the matter is covered under warranty or whether the issue seems to be user-error related).
What to do in specific situations
  • User error: If it appears the problem with the product is due to the customer's conduct, you should educate the customer about the cause of the problem.
  • Chargeable repair: If the customer is not entitled to a remedy under their Sony Warranty or Non-excludable Rights, but the customer is willing to have the product repaired or serviced at their own cost, you can:
    • Direct the customer to call Sony Customer Support at 0800 766 969 (New Zealand).
    • Call Sony Customer Support on the customer's behalf.

In both repair cases, you must clearly advise the customer that any repair or service will be at the customer's cost.

Please refer to www.sony.co.nz for the warranty terms and conditions.

Courier Post Claim Process:
  • In the event where the TV is damaged upon delivery the recipient will need to make a claim to Courier Post
  • The claim must be made within 7 days of receiving the damaged TV
  • Courier post will arrange retrieval of the TV
  • The TV must have ALL original packaging for Courier Post to undergo a damage assessment and thorough investigation. Contact courier Post Claims: 0800 268 7437

Spark Returns Process:
  • The TV was purchased within the promo period (07.08.18 – 04.09.18)
  • The TV is in ‘new condition’ – all components are present including package with no scratches or damage
  • Your proof of purchase must be included
  • We will not provide refund for this return
  • Please Call Spark at 0800 800 123 to return the TV