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Spark Smart Modem 2 - How to reset your modem to factory settings

Learn how to restore your Spark Smart Modem 2 back to its factory default settings. 

Factory reset using reset button

Follow these steps to factory reset your Spark Smart Modem 2. Please note that by factory resetting your modem, any changes you've made to the modem settings will be restored back to default. This includes your WiFi network name and password.

  1. Power on your modem. Place a paper clip or pin into the hole on the back of the modem labeled Reset.
  2. Hold the paper clip or pin down for 10 to 15 seconds and release.
  3. The modem will reboot on its own. The power light will start flashing green to indicate that the factory reset is in progress.

Please note that factory resetting your modem does not reset the modem firmware to an earlier version. It will only change all settings back to factory default.

Factory reset using modem interface

  1. Open any web browser such as Chrome, Firefox, Edge.
  2. In the address bar, type and press enter.
  3. Enter your modem login information. By default, the User name and Password will both be admin. This information is also located on the bottom of your modem.
  4. Click Adminstration from the left hand side.
  5. Click Restore/Save/Upload Setting.
  6. Click the Restore to Factory Defaults button.
  7. 5G Spark Smart Modem admin settings for factory reset
  8. Click OK and then click OK again to confirm the factory restart of your modem.

All data and settings saved on your modem will be reset to default and your modem will automatically reboot.

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