Learn how to restore your modem back to its factory default state. This returns your modem to its out-of-the-box settings. In many cases, a reset may fix connection issues and problems.
Factory reset using reset button
Follow these steps to factory reset your Spark Smart Modem. Please note that by factory resetting your modem, any changes you've made to the modem settings will be restored back to default. This includes your WiFi name and password.
Please note that factory resetting your modem does not reset the modem firmware to an earlier version. It will only change all settings back to factory default,
Factory reset using modem interface
All data and settings saved on your modem will be reset to default and your modem will automatically reboot.