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Set up Fibre

Find out how to set up your modem to get the best connection. Find out how to connect to WiFi and start using your fibre connection.

Before you can set up your modem, a technician will need to install a small fibre box to the outside of your house. This box will connect your house to the fibre cable from the street.

Once the box is set up, the technician will connect the cable from this site to another box inside your house. This is the box you will connect your modem to.

Set up modem

  1. Find a spot for your modem near a jackpoint and near the fibre box. Make sure there isn't anything that will weaken the strength of your WiFi. This includes things like concrete walls or electronic appliances.
  2. Select your modem and go to the quick-start user guide for step-by-step instructions:

Set up fibre on a non-Spark modem

First, check your modem's user guide to make sure your modem is compatible with fibre. If you have chosen a fibre plan with internet speeds of more than 100 Mbps, check that your modem is capable of that speed.

Use your modem's user guide to find where to change your modem's settings. Adjust the settings to match the following:

  • Operating mode: MDI/MDIX
  • PPP protocol: PPPoE
  • PPP username: user@spark.co.nz
  • PPP password: password
  • PPP auth type: PAP
  • PPP mode: Always on (dial on demand disabled)
  • Encapsulation: 802.1Q
  • PCP marking: 0
  • VID (or VLAN): 10
  • MTU: Auto or 1500

Note: You may not need to fill out all these fields. You don't need a specific PPP username and password, but you won't be able to connect if either field is blank.

Connect to WiFi

  • Once your modem is set up, you can connect your computer, mobile or tablet to WiFi.
  • On the back or base of your modem you'll find your WiFi connection's name (SSID) and password (WLAN key).
  • Select your modem from the list above and go to the user guide for instructions for your modem:
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