Find out how to set up your modem to get the best connection. Find out how to connect to WiFi and start using your fibre connection.
Before you can set up your modem, a technician will need to install a small fibre box to the outside of your house. This box will connect your house to the fibre cable from the street.
Once the box is set up, the technician will connect the cable from this site to another box inside your house. This is the box you will connect your modem to.
Set up modem
Set up fibre on a non-Spark modem
First, check your modem's user guide to make sure your modem is compatible with fibre. If you have chosen a fibre plan with internet speeds of more than 100 Mbps, check that your modem is capable of that speed.
Use your modem's user guide to find where to change your modem's settings. Adjust the settings to match the following:
Note: You may not need to fill out all these fields. You don't need a specific PPP username and password, but you won't be able to connect if either field is blank.
Connect to WiFi