If you're getting calls or text messages that you consider to be nuisances or scams, find out what you can do.
If you're getting calls or texts that you consider nuisance calls or texts, fill out our Nuisance call log. You'll need the information from at least the last three calls or texts. Fill out the form now
Taking action against unwanted calls and text messages
- Log all calls or texts by making a note of the date, time and how long any calls last.
- Make notes on whether the caller is male or female, their age, any accent or if there's any background noise.
- Make a list of people you know who may be making the calls.
- Consider making your telephone number unavailable through directory services (018).
If the bullying persists
- Tell us the dates and times of bullying messages or calls over the last seven days using our Nuisance call form. View form
- Contact us on Live Chat to report the bullying, and we'll be able to get the Spark Call Investigation Team involved. Their contact hours are 8am to 6.30pm, Monday to Friday. Use Live Chat
- Report severe bullying, especially if the bully is threatening to harm, to the police.
Unwanted or scam calls
If you get a call from someone who says they're from Spark, take note of the following:
- From time to time we will contact you proactively, usually to check you are happy with your account and our service. We may ask you to change your settings or adjust your equipment.
- Please note we will never call you out of the blue and ask for personal information like bank account or credit card details. If someone calls out of the blue and says they are from Spark, and asks for this information, be suspicious.
- If in doubt, end the call. You can always contact us to double check whether the call was legitimate. Contact us now
To report a call you think is a scam
If you've given personal information to a scammer
- If you've given bank account or credit card details, contact your bank straight away.
- If you've given out passwords via email or social media, make sure you changes those passwords straight away.
- Don't provide personal details to someone who has called without warning.
- Make sure to keep your software and anti-virus programs up to date.
- Don’t use the same password for your online banking, email and social media accounts.
- Change your passwords often and don’t go back to old passwords. Always set up and use a new one.
When to call the police
Some abusive calls or texts may be a criminal offence. If you feel threatened, contact your local police station for advice. A call of a serious nature may include:
- A threat to kill or injure someone.
- A threat to damage property.
- Explicit language, behaviour or pictures.
- Calls that may breach a protection order.
What happens when you make a complaint to Spark
- Spark contacts the offending phone number and advises them of the complaint.
- We tell them that these calls and texts could be illegal. We also tell them they're breaching the Spark terms and conditions.
- If the calls continue, we may issue a formal warning. We may issue a temporary disconnection of their service. In serious instances, we may involve the police.