Portable Broadband Plan Terms / Offer Summary

Below are the terms that apply to Portable Broadband. You agree to these Plan Terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too.

View Mobile and Wireless Terms
View General Terms

Portable Broadband is one of our wireless broadband plans. If you’re on Unplan Wireless Broadband, see the Unplan Wireless Terms

Service Overview

Service description

  1. Portable Broadband is a fast broadband service for personal customers. 
  2. It connects you to our network via a wireless connection to your house. That means the throughput on your connection should be higher than ADSL broadband. 
  3. Portable Broadband runs on the Spark mobile network. 

Availability

  1. Portable Broadband will only work within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location.  Find out about our coverage

Base plan price 

  1. The monthly price for Portable Broadband is set below and on our Portable Broadband page.  View Portable Broadband pricing
    You’ll be charged this price for the service on every bill, whether or not you’re using it.
  2. Included in the monthly base plan price is an allocation of data (1GB). This data does not roll over. 

Additional usage - Data Lift

  1. When you go over 1GB of usage on this broadband plan, we will automatically apply additional data. This will appear as a Data Lift.
  2. You will be able to use this additional data for the remainder of your current bill cycle. Any unused data from the Data Lift will rollover and be available for use till the end of the following bill cycle.
  3. If you’ve used up all of your additional data within your bill cycle and you want more, you can purchase data extra(s) through MySpark online.

*Speeds shown are peak time average speeds from the latest Commerce Commission MBNZ report. You may experience a higher or lower speeds than these national averages. 

Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home WIFI setup can impact the speeds experienced.

If your plan uses a wireless connection, then factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced.

Set up charge 

  1. Portable Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment or on Spark’s interest free payment term. Alternatively, you can choose to use an existing Spark wireless modem if you already have one.
    Find out about modem options
    Find out about Spark's interest free payment options

Access type

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website.
    Find out more about access types and speeds

Other Information

Minimum contract period

  1. Portable Broadband has no minimum fixed term.

Notice period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your Plan, as we’ve set out in our General Terms. 

Other requirements

Not applicable.
 

Traffic management 

  1. As we’ve said above, you can buy extra data after you’ve used your allowance. However, if you need more than 50GB of data over and above your plan each month, we may end your service, or move you to a different plan or technology. Our General Terms set out what that means for you.
  2. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms.

Fair use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

Effects on Other services

  1. Your modem requires mains power. So, if there's a power cut your broadband service won't be available and you won't be able to use it to contact emergency services. Make sure you have a charged mobile phone handy to use in a power cut in case of emergency. If you have existing services you're planning to use with your broadband connection, you should check with the provider of those services to make sure they'll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Portable Broadband service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.

Other services

  1. This is a data only plan, landline service is not included on this plan.

Disputes

  1. Information about our disputes policy is available.  View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme.  Visit the TDR website