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Portable Broadband Plan Terms / Offer Summary

Below are the terms that apply to Portable Broadband. You agree to these Plan Terms (including any updates). In addition, our General Terms for all customers will always apply, and our Mobile and Wireless Terms apply too. 

View Mobile and Wireless Terms 
View General Terms 

Portable Broadband is one of our wireless broadband plans. If you’re on Unplan Wireless Broadband, see the Unplan Wireless Terms 

You can select View personal terms to view your plan terms. View personal terms 
If you're on a retired Spark plan, select View other terms to find your plan terms. View other terms 

All prices quoted in these terms are inclusive of GST.

Service Overview

Service description

 

 

  1. Portable Broadband is a standalone broadband service for personal customers. 
  2. It connects you to our network via a wireless connection to your house.
  3. Portable Broadband runs on the Spark mobile network. 

Availability

 

  1. Portable Broadband will only work within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location.  Find out about our coverage

Service Charge

 

 

 

 

 

  1. The monthly price for Portable Broadband is set below and on our Portable Broadband page.  View Portable Broadband pricing

    You’ll be charged this price for the service on every bill, whether or not you’re using it.

Plan   Up to 1GB 
This is the monthly price you'll pay if you don't use it, or use less than 1GB		   Up to 40GB 
This is the monthly price you'll pay if you use between 1GB and 40GB		 Extra data
You can buy these in MySpark
Portable Broadband  $14.99 $49.99   $10 for 10GB  
(max of 5)

 

Additional Data Charges

 

 

 

 

 

 

 

  1. Included in the monthly base plan price is an allocation of data (1GB). This data does not roll over. 
  2. If you go over 1GB of usage on this broadband plan, we will automatically apply additional data (39GB). This will appear as a Data Lift.
  3. You will be able to use this additional data for the remainder of your current bill cycle. Any unused data from the Data Lift will rollover and be available for use till the end of the following bill cycle.
  4. If you’ve used up all of your additional data within your bill cycle and you want more, you can purchase data extra(s) through MySpark online.

    5. Go to MySpark

Set up charge

 

 

 

 

 

  1. This plan requires a Spark Wireless modem. Portable Broadband plan does not include a modem. You can purchase one from Spark with a one-off payment or on Spark’s interest free payment term. Alternatively, you can choose to use an existing Spark wireless modem if you already have one. 
  2. A one-off $14.95 postage fee applies if we need to send you a new modem.

    3. Find out about modem options
    Find out about Spark's interest free payment options

Other charges

  1. Not applicable.

Broadband Performance

Performance

 

 

  1. Broadband performance can be affected by many factors and the broadband speeds you experience could be different. For more information about this visit here.
  2. View Independent information on broadband performance across different providers, plans and technologies

Access Type

 

 

  1. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website.

    2. Find out more about access types and speeds

Other Information

Minimum contract period

  1. Portable Broadband has no minimum fixed term.

Early Termination Fee

 

  1. Not applicable. If you terminate your plan before the end date of any modem interest free term, you will need to pay the outstanding interest free payments when your plan ends.

Notice period (cancellation)

  1. You’ll need to give us 30 days’ notice to end your plan, as we’ve set out in our General Terms. 

Other Requirements

  1. Not applicable.

Traffic management 

 

 

 

 

  1. As we’ve said above, you can buy extra data after you’ve used your allowance. However, if you need more than 50GB of data over and above your plan each month, we may end your service, or move you to a different plan or technology. Our General Terms set out what that means for you.
  2. We manage traffic which may influence your broadband performance. This means we might have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. See clause 6.6 of our General Terms for more details.

Service Restrictions

 

  1. We have some service restrictions which may impact you. See clauses 6.6 – 6.10 of our General Terms for more details.

Fair use

  1. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

Effects on Other services

 

 

 

 

  1. Your modem requires mains power. So, if there's a power cut your broadband service won't be available and you won't be able to use it to contact emergency services. Make sure you have a charged mobile phone handy to use in a power cut in case of emergency.
  2. If you have existing services you're planning to use with your broadband connection, you should check with the provider of those services to make sure they'll work. This could include medical alerts, monitored home alarms, and interactive features of Sky TV. Advise the provider of those services that your Portable Broadband service is delivered over wireless broadband (4G) technology to ensure their service is compatible with wireless technology.

Other services

  1. This is a data only plan, landline service is not included on this plan.

Complaints

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. Information about our complaints process is set out at clause 7.1 of our General Terms. View our complaints policy
  2. If for any reason you are not happy with any aspect of the products or services we provide you we would be keen to hear from you as soon as possible so that we can put things right. Please contact us using one of the following options:
    • Phone - If you have time to talk to us about your concern you can use the following numbers:
    • Residential customers: 123 or 0800 800 123 (Mon-Sun 8am-8pm)
    • Post - If you'd prefer to write to us about your problem just drop us a line to the address below and we'll call you. Please remember to include your full name, postal address, Spark account number and a daytime telephone number in your letter so we can get back in touch:

      • Customer Resolutions
      Spark New Zealand Trading Limited
      PO Box 1473
      Christchurch 8140
      New Zealand

    • Online - You can also let us know about your concerns on-line by simply completing our online form
  3. All of this information, and more, is also available at www.spark.co.nz/contactus

Disputes

 

  1. Information about our disputes policy is available.  View our disputes policy
  2. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme.  Visit the TDR website

Other Terms

  1. Not applicable.