Service Description

1. Rural Wireless Broadband connects your home to our network via a 4G wireless connection to your house. That means the throughput on your connection should be higher than ADSL broadband.
2. Rural Wireless Broadband runs on the Spark mobile network.
3. We have two Rural Wireless Broadband packages:
   1. Rural Wireless Broadband and Landline. This package comes with a landline and a phone number as well as your broadband. The landline connects you to the public phone network so you can make local, national, international and mobile calls from your Landline; or
   2. Rural Wireless Broadband: This is broadband only. You don't get a landline or phone number.

Availability

4. Rural Wireless Broadband may be offered in certain areas within the Spark 4G coverage area. 4G coverage is not available everywhere. Spark does not guarantee that the service can be supplied at a particular location. See broadband options for your address

Service Charge

5. The monthly price for Rural Wireless Broadband is set out on our plans and pricing page. View plans and pricing
   

Additional Data Charges

6. If you reach your monthly data cap, you will automatically receive 10GB of additional data for $10. This will be automatically charged to your account (unless you’ve set a spend cap to prevent extra charges). Once you’ve used this 10GB, you can purchase data extra(s) of 10GB of data for $10 through MySpark online. Go to MySpark

Set Up Charge

7. Choose a 12 month contract and you'll get a free standard connection and a modem.
8. Or you can choose open term for a standard connection and modem, but you'll need to return the modem if you cancel your plan. If you don’t return the modem a fee will apply. If you cancel your service within two years of your plan starting, please contact Spark to return your Spark Wireless Broadband Modem, along with the original packaging and all associated cables and other equipment originally provided to you with the Wireless Broadband Modem, in good working order. Spark will provide a prepaid courier bag for you to return your modem. Please return it within 14 days of the disconnection of your Spark Wireless Broadband service.  If you choose not to return your Spark Wireless Broadband Modem then, depending on when you terminate, the following fees will apply
   • 0-6 months:       $199
   • 7-12 months:     $149
   • 13-18 months:   $99
   • 19-24 months:   $49
   • 25+ months:       $0

Access Type

9. Your access type will be wireless. More information about access types and speeds can be found on the NZ Telecommunications Forum website. 

Find out more about access types

Find out more about broadband speeds and performance

Minimum Contract Period

10. Choice of a 12-month contract or open term.

Early Termination Fee

11. If you're on a 12-month contract, you'll need to pay a fee of $199 if you cancel the contract early. This is explained further in our General Terms.

Notice Period (cancellation)

12. You’ll need to give us 30 days’ notice to end your Plan, as we’ve set out in our General Terms. 

Other Requirements 

      Not applicable.

Traffic Management 

13. As we’ve said above, you can buy extra data after you’ve used your allowance. However, if you need more than 50GB of data over and above your plan each month, we may end your service, or move you to a different plan or technology. Our General Terms set out what that means for you.
14. We might also have to pause, restrict, end or slow performance of your service if it’s necessary for us to protect our networks or manage traffic over our networks. We’ve covered this at clause 6.6 of our General Terms. 

Fair Use

15. You need to use our services fairly – we’ve set out our rules on this at clause 2.6 of our General Terms.

Effects on Other Services

16. Your broadband service requires mains power to operate. If power isn’t available, for example during an outage, your broadband and any services which run over it may stop working. This means in a power outage you won’t be able to use the wireless landline to make calls to emergency services. We recommend having a fully charged mobile phone on hand at all times. Or you can use a back-up power source to keep your broadband and landline service working in a power outage.
17. This service does not come with a copper phone line. This means that services that use a standard copper landline, such as some medical alerts, monitored home alarms, faxes, the interactive features of some pay TV or PABXs are incompatible with Wireless Broadband.

Other Charges

18. You can add a landline to your Rural Wireless Broadband. Your local calls are free. We do charge for national, international and mobile calls, but have a range of calling plans to suit most people.

Disputes

19. Information about our disputes policy is available. View our disputes policy
20. Spark is a member of the Telecommunication Dispute Resolution (TDR) Scheme. Visit the TDR website

Installation

21. If you order an antenna from us, an installation fee of $99 applies for a standard installation, or $199 for a complex installation. We’ll tell you which fee applies before you confirm that you wish to proceed. We’ll determine if it’s a standard or a complex installation at our sole discretion.
22. By agreeing to an antenna installation, you understand we’ll send a technician to your property to install the external antenna. The antenna will connect to an internal modem inside your premises. You agree you own the property on which the installation is happening. If you don’t own the property, then you’ll need your landlord’s consent to complete the installation. You are responsible for obtaining all necessary consents.
23. The technician will perform checks to ensure there is adequate coverage at your property for Spark Wireless Broadband using an antenna and your building is suitable for an antenna. As every property is different, the technician will confirm work with you before going ahead. You have a right to proceed or not proceed with the installation. You won’t be charged an installation fee if you choose not to proceed, or if the technician decides that it won’t be possible to proceed.
24. If the installation can’t proceed, or you choose not to proceed, this may affect your ability to receive Spark’s Wireless Broadband service. Spark will decide this at our sole discretion. If we sent you a modem to be used with the antenna, and we can no longer offer you the Wireless Broadband service, you’ll need to return the modem to us. This will be at no cost to you and we’ll deactivate the SIM card in the modem. We’ll also discuss other options in getting broadband over alternative technologies.
    

Use

25. Once the antenna’s installed, it becomes your property or your landlord’s property. Spark is not responsible for repairing or maintaining the antenna. If you interfere with the antenna and it stops working, then you’ll be responsible for the cost of repairs.
    

Leaving Us

26. If we supply you with an antenna and you terminate your Spark Wireless Broadband service within 24 months, you’ll be charged an early termination fee of $350. This replaces (and is not additional to) the early termination fee mentioned above.