Can't access Xtra Mail? Find out how to solve problems relating to access to Xtra Mail.
If you can access your Xtra account via Webmail, the problem may be with the app you're using.
You'll need to get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help.
Contact Spark Tech Wizards. Find out more
Ah, your internet is working so there may be another problem. What's happening?
Sometimes certain web pages don't work properly when your browser is out of date. You'll need to update your browser.
Talk to Tech Wizards if you need help with this. Find out more
There's been some unusual activity on your Xtra Mail account. As a precaution we've locked it.
You can unlock your account by changing your password. It's important to choose a password you haven't used before (on your Xtra Mail or anywhere else). Change your password now
Please call the number (123 or 128) advised to find out more.