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Can't access Xtra Mail
Can't access Xtra Mail? Find out how to solve problems relating to access to Xtra Mail.
How are you trying to access your Xtra Mail?
To see if your account is working, try logging into Webmail with your email address and password at: xtramail.co.nz
Did it work?
If you can access your Xtra account via Webmail, the problem may be with the app you're using.
You'll need to get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help.
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Microsoft Support (eg, Outlook, Mail app for Windows 10)
Apple Support (eg, Mail, iCloud)
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Contact Spark Tech Wizards. Find out more
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There may be a problem with your internet connection. On the device you're trying to access your Xtra Mail with, can you open other websites such as google.co.nz?
Do you see an outage for your area?
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If you see an outage, sit tight, the techs are onto it. You can regularly check the outage map for updates.
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There may be an outage, but it hasn't been reported yet. Or there could be a problem with your modem. What would you like to do?
Ah, your internet is working so there may be another problem. What's happening?
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You can change your password. Reset it now
You can also select the Forgotten password? link on the sign in screen. Go to sign in screen
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Sometimes certain web pages don't work properly when your browser is out of date. You'll need to update your browser.
Talk to Tech Wizards if you need help with this. Find out more
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There's been some unusual activity on your Xtra Mail account. As a precaution we've locked it.
You can unlock your account by changing your password. It's important to choose a password you haven't used before (on your Xtra Mail or anywhere else). Change your password now
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Please call the number (123 or 128) advised to find out more.
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