Please configure

Can't send email

Can't send emails? If you're having trouble sending emails, find out how to solve common problems relating to sending email.

To see if your account is working, try signing in to Webmail with your email address and password at xtramail.co.nz

Did it work?

There may be a problem with your internet connection. On the device you're trying access your Xtra Mail with, can you open other websites such as google.co.nz?

Check the outages map

Do you see an outage in your area?

  • If you see an outage, sit tight, our techs are onto it. You can regularly check the outage map for updates.

There may be an outage, but it hasn't been reported yet. Or there could be a problem with your modem. What would you like to do?

Ah, your internet is working so there may be another problem. What's happening?

If you can access your Xtra account via Webmail, the problem may be with the app you're using. You'll need to get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help.

Send yourself an email by putting your own email address in the To field. Did you receive it?

  • It looks like your mailbox is sending emails OK. If you tried to send someone an email and they didn't receive it, ask them to check their spam or junk folders. It's also worth double checking you have entered the correct email address.

    If you can send emails through Webmail, but not in an email app like Outlook, there may be another problem. Get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help. Find out more 

    Or find your software vendor below:

    Gmail

    Microsoft Support (eg, Outlook, Mail app for Windows 10)

    Apple Support (eg, Mail, iCloud)

    Thunderbird

Refresh your mailbox or check again in five minutes.

Did you receive the email?

  • It looks like your mailbox is sending emails OK. If you tried to send someone an email and they didn't receive it, ask them to check their spam or junk folders. It's also worth double checking you have entered the correct email address.

    If you can send emails through Webmail, but not in an email app like Outlook, there may be another problem. Get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help. Find out more

    Or find your software vendor below:

    Gmail

    Microsoft Support (eg, Outlook, Mail app for Windows 10)

    Apple Support (eg, Mail, iCloud)

    Thunderbird

  • Contact Spark by Live Chat

     

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