Please configure
Can't send email
Can't send emails? If you're having trouble sending emails, find out how to solve common problems relating to sending email.
How are you trying to access your Xtra Mail?
To see if your account is working, try signing in to Webmail with your email address and password at xtramail.co.nz
Did it work?
There may be a problem with your internet connection. On the device you're trying access your Xtra Mail with, can you open other websites such as google.co.nz?
Do you see an outage in your area?
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If you see an outage, sit tight, our techs are onto it. You can regularly check the outage map for updates.
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There may be an outage, but it hasn't been reported yet. Or there could be a problem with your modem. What would you like to do?
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The quickest way to report an outage is to Message us
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Do some basic checks on your modem. Start now
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Contact Spark Message us
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Ah, your internet is working so there may be another problem. What's happening?
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You can change your password. Reset it now or you can also select the Forgotten password? link on the sign in screen. Go to sign in screen
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Sometimes certain web pages don't work properly when your browser is out of date. You'll need to update your browser. Talk to Tech Wizards if you need help with this. Find out more
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There's been some unusual activity on your Xtra Mail account. As a precaution we've locked it.
You can unlock your account by changing your password. It's important to choose a password you haven't used before (on your Xtra Mail or anywhere else). Change your password now
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Please call the number (123 or 128) advised to find out more.
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If you can access your Xtra account via Webmail, the problem may be with the app you're using. You'll need to get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help.
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Microsoft Support (eg, Outlook, Mail app for Windows 10)
Apple Support (eg, Mail, iCloud)
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Contact Spark Tech Wizards. Find out more
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Send yourself an email by putting your own email address in the To field. Did you receive it?
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It looks like your mailbox is sending emails OK. If you tried to send someone an email and they didn't receive it, ask them to check their spam or junk folders. It's also worth double checking you have entered the correct email address.
If you can send emails through Webmail, but not in an email app like Outlook, there may be another problem. Get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help. Find out more
Or find your software vendor below:
Microsoft Support (eg, Outlook, Mail app for Windows 10)
Apple Support (eg, Mail, iCloud)
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Refresh your mailbox or check again in five minutes.
Did you receive the email?
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It looks like your mailbox is sending emails OK. If you tried to send someone an email and they didn't receive it, ask them to check their spam or junk folders. It's also worth double checking you have entered the correct email address.
If you can send emails through Webmail, but not in an email app like Outlook, there may be another problem. Get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help. Find out more
Or find your software vendor below:
Microsoft Support (eg, Outlook, Mail app for Windows 10)
Apple Support (eg, Mail, iCloud)
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Contact Spark Message us