Please configure

Can't receive email

Can't receive emails? Find out how to solve common problems relating to receiving email.

To see if your account is working, try signing in to Webmail with your email address and password at

Did it work?

There may be a problem with your internet connection. On the device you're trying access your Xtra Mail with, can you open other websites such as

Check the outages map
















































Do you see an outage in your area?








































  • Sit tight, the techs are onto it. You can regularly check the outage map for updates.

There may be an outage, but it hasn't been reported yet. Or there could be a problem with your modem. What would you like to do?

Ah, your internet is working so there may be another problem. What's happening?

To see if you can receive an email, try sending one using our send email tool. Do you want to use the tool?


A test email is on its way to the email address you entered.


Try it once more?

If you're unable to receive emails using our send email tool, something odd is going on! You'll need to chat to someone to sort this out. What would you like to do?

Was this article helpful for you?
Thanks for your feedback.
Thanks for your feedback.