Can't receive emails? Find out how to solve common problems relating to receiving email.
Ah, your internet is working so there may be another problem. What's happening?
Sometimes certain web pages don't work properly when your browser is out of date. You'll need to update your browser.
Talk to Tech Wizards if you need help with this. Find out more
There's been some unusual activity on your Xtra Mail account. As a precaution we've locked it.
You can unlock your account by changing your password. It's important to choose a password you haven't used before (on your Xtra Mail or anywhere else). Change your password now
Please call the number (123 or 128) advised to find out more.
A test email is on its way to the email address you entered.
If you can receive emails through Webmail, but not in an email app like Outlook, there may be another problem.
Get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help.
Or find your software vendor below:
Microsoft Support (eg, Outlook, Mail app for Windows 10)
Apple Support (eg, Mail, iCloud)