Please configure
Can't receive email
Can't receive emails? Find out how to solve common problems relating to receiving email.
How are you trying to access your Xtra Mail?
To see if your account is working, try signing in to Webmail with your email address and password at xtramail.co.nz
Did it work?
Check the outages map
Do you see an outage in your area?
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Sit tight, the techs are onto it. You can regularly check the outage map for updates.
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There may be an outage, but it hasn't been reported yet. Or there could be a problem with your modem. What would you like to do?
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The quickest way to report an outage is to Message us
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Do some basic checks on your modem. Start now
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Message Spark . Message us
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Ah, your internet is working so there may be another problem. What's happening?
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You can change your password. Reset it now or you can select the Can't sign in link at the bottom of the sign in screen. Go to sign in screen
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Sometimes certain web pages don't work properly when your browser is out of date. You'll need to update your browser.
Talk to Tech Wizards if you need help with this. Find out more
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There's been some unusual activity on your Xtra Mail account. As a precaution we've locked it.
You can unlock your account by changing your password. It's important to choose a password you haven't used before (on your Xtra Mail or anywhere else). Change your password now
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Please call the number (123 or 128) advised to find out more.
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To see if you can receive an email, try sending one using our send email tool. Do you want to use the tool?
A test email is on its way to the email address you entered.
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If you can receive emails through Webmail, but not in an email app like Outlook, there may be another problem.
Get in touch with the software vendor (eg, Microsoft, Apple) or you can contact Spark's Tech Wizards for help.
Or find your software vendor below:
Microsoft Support (eg, Outlook, Mail app for Windows 10)
Apple Support (eg, Mail, iCloud)
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If you're unable to receive emails using our send email tool, something odd is going on! You'll need to chat to someone to sort this out. What would you like to do?
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Contact Spark Message us