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Understand what Fibre Broadband is, how it might get installed, what speeds you could get and what happens in a power cut. If you want to order Fibre, check out the Set up Fibre guide.
*Speeds shown are peak time average speeds from the latest Commerce Commission MBNZ report (or for Fibre 50, Spark’s own estimates). You may experience a higher or lower speeds than these national averages.
Factors such as the performance of your modem, location of the server you’re connected to, the performance of your device and your in-home WIFI setup can impact the speeds experienced.
**Note: It's best to use a wired connection for the best FibreMAX experience. Older devices, ethernet cables and internal wiring may not be able to cope.
Your technician can discuss where to put the equipment with you, but here is a guide.
Here are some useful things to do before your appointment.
Here are some of the build methods the Local Fibre Companies can use. Every property is different so these options aren't all available for each connection. The technician will discuss the best option during the scope appointment.
If your installation becomes non-standard, a Spark representative will be in touch. A quote will be supplied for this work. It will need to be approved before the work can begin.
You'll need a non-standard installation if:
The non-standard installation could include:
Please note: In some cases where you need a non-standard installation, depending on what you've requested and your local fibre company you may receive a quote for extra costs without a scope appointment.
Upload and download speeds depend on many factors, including:
If you have an outage in your area check out our Connection Promise
When you are ready to order Fibre, find out how to Set up Fibre