Set up my mobile

Find out how to set up your mobile on the Spark network.

Spark SIM card 

To access the Spark network, you'll need a Spark SIM card.

Depending on the type of SIM your phone uses, you'll need to use a standard, micro or nano SIM. You'll get all three sizes in one SIM card — pop out the size you need. Check your mobile's manual to find out what SIM your phone uses.

Set up your Prepaid phone

• If you bought your SIM from Spark's online shop, your new details will be set up. Put the SIM in your phone and start using your phone. Go to spark.co.nz/shop
• Bought your SIM elsewhere? Put it into your phone and call *333 from your mobile to activate it. Follow the instructions to select your value pack and top up.
• Check your phone's user guide for how to insert your SIM card.

Set up your Pay Monthly phone

• Put the SIM card into your phone and you can start using your phone.
• Check your phone's user guide for how to insert your SIM card.
• If your SIM isn't set up, activate it by calling 0800 785 785.

Unlock a Spark mobile

• Some of our mobiles are Network-locked, and will only work on the Spark network.
• If you want to use a Network-locked phone on another network, you’ll need to unlock it first.
• Bring it into a Spark store and we'll unlock it.
• This costs $30 if you've had the phone on the Spark network for less than nine months.
• The non-Spark SIM card needs to be placed in the locked Spark mobile phone to enter your unlock code.
• When you input the unique unlock code, take extra care as you only have a limited number of chances to get it right.
• If you enter an incorrect code too many times your phone will lock for ALL networks.
  

Connect your mobile to the internet or set up tethering

• Leave the username and password fields blank.
• APN: Internet.

Set up photo and video messages (MMS)

• Leave username and password fields blank.
• APN: Internet.
• MMSC: http://lsmmsc.xtra.co.nz
• MMS proxy: 210.55.11.73
• MMS port: 80
• MMS secure Port: 8080
• MMS max message size: 614400