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Set up my eSIM device

eSIM with Spark NZ

You can get eSIM on a range of devices, including phones, tablets and wearables. We can't guarantee that eSIM will work on devices that weren't bought from Spark. Learn more about Spark eSIM

Phones & tablets

Spark supports eSIM for selected devices:

Phones

  • Apple iPhone XR, XS and later (on the latest software version)
    • To check if there is a software update available, open Settings > General > About Device > Software Update. Before installing an update, we recommend backing up your phone. Download the update over WiFi to avoid using data.
  • Samsung Galaxy Fold, Z Flip, Galaxy S20 and later
  • Huawei P40 and later

Tablets

  • Apple iPad Pro (11-inch) and later, iPad Pro (3rd gen, 12.9-inch) and later, iPad Air (3rd gen) and later, iPad (7th gen) and later, iPad Mini (5th gen) and later

If you’ve already got an existing SIM card with Spark, you’ll need to visit us in store to switch to an eSIM. Find my local Spark store

You can also buy a plan with eSIM online for your phone or tablet.

Want to buy an eSIM device online?

Watches

Spark supports eSIM for selected watches:

  • Apple Watch Series 3 (GPS + Cellular) and later (on the latest software version) 
    • To check if there is a software update available, from your iPhone open the Watch app. Tap General > Software Update. Before installing an update, we recommend  performing a backup. Download the update over WiFi to avoid using data.
  • Samsung Galaxy Watch 4G and later (cellular models only)
    • You can buy the Unlimited Wearable plan with a Samsung Galaxy Watch online and in Spark retail stores. You can also buy a Galaxy Watch outright and later connect it to the Spark network with the Unlimited Wearable Plan for eSIM. Take it to a Spark retail store to buy this plan.

Set up eSIM with Spark NZ

Set up my Apple Watch with cellular

See our help page to set up One Number on a compatible Apple Watch. Set up One Number Wearable Plan

Set up my Samsung Galaxy Watch

You'll need to pair your watch with a phone that's connected to the Spark network. Follow the instructions to set up your watch: Set up Galaxy Watch

Set up my eSIM–capable iPhone

Find out how to activate eSIM on your iPhone.

You’ll need a QR code to get setup. This will either be emailed to you or provided by a sales rep. Once you have your QR code, follow the steps below.
Note: Your phones screen and wording may differ slightly due to software version updates on your device.

  1. Connect to Wifi or a Hotspot
    • If you are switching from a Spark physical Trio SIM to a Spark eSIM, we recommend removing your physical SIM card as it makes it easier to set up
  2. Navigate to Settings
  3. Click on Mobile
  4. Click Add Mobile Plan. The camera app will launch.
  5. Use the camera to scan the QR code provided to you
  6. Click Add Mobile Plan
    • If you don’t have a physical Trio SIM in your device, you’ll see a spinning wheel while your eSIM is being activated.
    • If you do have a physical Trio SIM in your device, you’ll need to select your primary and secondary number options and then click Continue
      Note: you can change these later in your Settings menu.
  7. Your eSIM should now be active and ready to use

See FAQ about eSIM for phones

Set up my eSIM–capable Samsung Galaxy phone

  1. Make sure you're connected to WiFi or a hotspot.
  2. Navigate to Settings > Connections and select Sim Card Manager.
  3. Select Add mobile plan.
  4. Wait for the Searching for plan search wheel to stop spinning.
  5. Select Add using QR code and scan the QR code provided to you (likely from a Spark email or from a sales rep)
  6. Select Add when prompted with the Add new mobile pop up.
  7. Select OK when prompted with the Turn on new mobile plan pop up.
  8. Once it has finished loading, your eSIM profile should now be active. You will be able to see your profile in the eSIMs section of the SIM Card Manager menu.

Set up my eSIM-capable Huawei phone

Follow the instructions on the Huawei website. View instructions

Set up my eSIM–capable iPad

To set up eSIM on your iPad, you need to scan a QR code. During this process, you'll need a WiFi or hotspot connection. 

  1. On your iPad, go to Settings > Mobile data.
  2. Under Select service provider, you may see GigSky and AlwaysOnline. Select Other...
  3. Scan the QR code from Spark (in an email or from a store rep).
  4. Your eSIM should now be active and ready to use.

 

FAQ about eSIM for phones

  • If you bought your phone online from Spark and chose eSIM when ordering, then we emailed you the QR code. Double-check the email address you provided, or check your spam folder.
  • If you have an eligible phone that you didn't buy from Spark, chat with the team or visit a store to get a QR code.
  • If you have an existing physical SIM card with Spark and you want to switch to eSIM, you'll need to visit a Spark store first. Our staff can change your number from a physical SIM card to eSIM. Once your SIM swap is completed, they can also help you activate your eSIM.

If you're having trouble scanning the QR code:

  • Make sure you're connected to WiFi or a hotspot.
  • Instead of scanning the QR code using your Camera app, go through the Settings menu on your phone.
  • Check that you're using the correct QR code that was emailed to you when you placed the order. 
  • Try scanning the QR code again.

If the eSIM profile download fails partway through, restart your device and try downloading the profile again.

Your mobile data might not work after you set up an eSIM profile if you still have a physical SIM card in your device. If mobile data's not working after setting up eSIM, try removing the card from your device, then restart it.

When switching from a physical SIM to an eSIM on the same device, your call might fail if the physical SIM card is set as the primary profile.

  • Take out your physical SIM card, or set the eSIM as the primary profile. 
  • Check whether you have a physical SIM card and an eSIM (dual SIM). If both are turned off, the call will fail. Make sure the profile you want to use for calling is turned on and set as the primary profile.

Yes, you can get Spark eSIM on a phone from another provider. However, we can't guarantee eSIM will be supported on these devices. Visit a Spark store so the team can help you out. Find a Spark store

Once your eSIM has been activated, you can remove the existing SIM card. The physical SIM card can be reused in another phone with another Spark plan. You'll need to have a new plan connected to the physical SIM. It can't share the plan with your eSIM.

Once your eSIM has been activated, you'll have the option of adding an additional SIM card. Learn more about dual SIM

Yes, if you have an eSIM–capable phone, you can use eSIM on a Spark prepaid plan. Go online or visit us instore to get connected. Get Spark Prepaid now

No, Spark’s new Unlimited Wearable plan is designed only for the Samsung Galaxy Watch, but we're looking to extend this plan to more wearable devices in the near future.

No, your second connection can be connected to any service provider, whether it's prepaid or pay monthly.

FAQ about eSIM for Galaxy Watch

No, the watch has a separate number. 

We're working to enable One Number for Galaxy Watch in the future. In the meantime, you can choose to set up call forwarding from your phone (or primary device) to your watch.

No, if your phone plan is with another network provider, you won't be able to get a Spark eSIM for your Samsung Galaxy Watch. 

If you're looking to buy a connected Galaxy Watch, your phone needs to be set up with Spark Prepaid or Pay Monthly. We require you to have your phone with Spark because the watch eSIM relies on a connection to the Spark network during the activation process.

Yes, you can buy a Samsung Galaxy Watch online and in Spark retail stores. 

When you buy the watch, you'll have the option to use eSIM to connect to the Spark network. You'll need to buy the Unlimited Wearable plan.

Yes, you can connect a watch to the Spark network after you buy it. Just remember that we can't guarantee eSIM for devices that weren't bought from Spark.

Visit a Spark store to connect a Galaxy Watch that you previously bought from Spark or elsewhere. You'll need to buy our Unlimited Wearable plan.

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