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Set up my eSIM device

iPhone XR, XS and XS Max

We're pleased to offer eSIM connections to customers who have bought their device from somewhere other than Spark. Visit a Spark store and the team can get you set up with eSIM. You can also buy a plan with eSIM online. Get a Spark plan with eSIM

If you’ve already got an existing SIM card with Spark, you’ll need to visit us in store to transfer your number to eSIM before you can activate eSIM on your iPhone. Find my local Spark store

Wanting to buy an iPhone XS, XS Max or XR from Spark and get it activated with eSIM? Visit us in store or buy online. Buy iPhone XS, XS Max or XR now

Samsung Galaxy Watch 4G

You can buy the Unlimited Wearable plan for your Samsung Galaxy Watch 4G online and in Spark retail stores. Buy Samsung Galaxy Watch 4G now

You can also buy the watch outright and later connect it to the Spark network with the Unlimited Wearable Plan for eSIM. Take it to a Spark retail store to buy this plan.

Note, you'll need to pair your watch with a phone that's connected to the Spark network.

How do I get eSIM?

eSIM is available on:

  • Samsung Galaxy Watch 4G
  • iPhone XR on iOS 12.1 and above
  • iPhone XS Max on iOS 12.1 and above
  • iPhone XS on iOS 12.1 and above

While all these devices are compatible with eSIM, we can't guarantee that eSIM will work on devices that weren't bought from Spark. Learn more about Spark eSIM

Set up eSIM

To set up your eSIM, follow the instructions for your device (Galaxy Watch or iPhone):

  1. Make sure your phone is connected to the Spark network. 
  2. Download the Galaxy Wearable app if it's not already installed on your phone. You can download the app now by selecting one of the buttons below:
  3. App Store Google Play
  4. Turn on your watch and open the Galaxy Wearable app to pair it with your mobile phone.
  5. Select Start the Journey and choose Galaxy Watch from the list of devices shown.
  6. Your Galaxy Watch and mobile phone will attempt to pair using Bluetooth. Tap the tick mark on your watch and OK on your mobile phone to confirm the 6-digit code to connect them.
  7. Sign in or create a Samsung account. This will be required if you want to buy apps at a later stage, otherwise you can choose Skip to proceed.
  8. The Galaxy Wearable app will connect to your mobile network provider to search for a compatible network service for your Galaxy Watch. Do not select Skip.
  9. Follow the instructions to connect your Galaxy Watch to the Spark mobile network.
  10. Depending on your device, you may have to allow several permissions to continue. Review and agree to the Terms and Conditions shown on your mobile device.
  11. Once you've confirmed your subscription service your Galaxy Watch will disconnect and reconnect to your mobile device. 

You can check your connection to the mobile network by accessing Settings > Mobile Networks in the Galaxy Wearable app.

To set up eSIM on your iPhone you need to scan a QR code.

If you bought your iPhone online from Spark and chose eSIM when ordering we'll email you the QR code. Keep this code – you'll need it to activate eSIM on your device. Follow the instructions below to activate your eSIM.

If you already have an eligible iPhone, but didn't buy it from Spark, chat with the team or pop in to a store for the QR code:

If you have an existing physical SIM card connected with Spark you'll need to visit a Spark store for a SIM swap first. This will change your number over from the physical SIM to the eSIM. 

Once your SIM swap to eSIM is completed, the store can help you activate your eSIM. You'll get an email with a QR code, which you can use to follow the instructions below. 

A few things to consider before activating your eSIM on your iPhone:

  • eSIM is supported by the iPhone XS, XS Max and XR with iOS 12.1
  • You'll need a WiFi or hotspot connection. Once your physical SIM is disconnected, you won't be able to connect to the mobile network until you have downloaded the eSIM profile.

To activate eSIM

  1. Make sure your phone is connected to WiFi or a hotspot.
  2. Go to the Start screen and select Mobile.
  3. Scroll down and choose Mobile Data.
  4. Choose Add Data Plan.
  5. Open the email we sent you. Scan the QR code with the iPhone camera. The eSIM download will start.
  6. Choose labels for your data plans then select Continue.
  7. Tick an option for your default plan, in this case use Secondary as your default line. (You can customise these setting later in Settings.)
  8. Select Done. The eSIM has been activated and is ready to use. 

Having trouble scanning the QR code? 

  • If you have an existing physical SIM card connected with Spark you'll need to visit a Spark store for a SIM swap first. This will change your number over from the physical SIM to the eSIM. Once your SIM swap to eSIM is completed, the store can help you activate your eSIM or, you can follow the instructions.
  • If you've just bought an eligible iPhone and Pay Monthly plan from Spark, ensure you've chosen eSIM as the SIM type when ordering. Then follow the instructions to activate your eSIM.
  • Make sure you're connected to WiFi or a hotspot because once the SIM swap is complete your phone will be temporarily disconnected until you have downloaded the profile for the eSIM. You need to be connected to WiFi or a hotspot to be able to download the profile. 
  • Try scanning the QR code again.

FAQ

Yes, you can get Spark eSIM on an iPhone from another provider. Pop in to a Spark store and the team can get things sorted for you. Find a Spark store

Once your eSIM has been activated, you can remove the existing SIM card. The physical SIM card can be reused in another phone with another Spark plan. You'll need to have a new plan connected to the physical SIM. It can't share the plan with your eSIM.

Once your eSIM has been activated, you'll have the option of adding an additional SIM card. For instance, you can use the additional SIM card when you're roaming. 

Yes, you can use eSIM with Spark prepaid plans. Go online or pop in store to get connected. Buy a Spark Prepaid plan now

Spark’s new Unlimited Wearable plan is designed only for the Samsung Galaxy Watch 4G at this stage. We'll be looking to extend this plan to more wearable devices in the near future.

Your second connection can be connected to any service provider, whether it's prepaid or pay monthly.

No, the watch has a separate number connected. We'll enable this functionality in the next few months. At the moment, you'll need to forward calls from your main device to the watch if you need to leave your phone at home.

No, Spark eSIM on the Samsung Galaxy Watch 4G is exclusive to Spark mobile customers.

If you're looking to buy the new 4G Galaxy Watch, you must have your primary device (your phone) with Spark Prepaid or Pay Monthly. We require you to have your phone with Spark because the watch eSIM relies on a connection to the Spark network during the activation process.

Yes. You can buy the Samsung Galaxy Watch 4G online and in Spark retail stores. 

When you buy the watch, you'll have the option to use eSIM to connect to the Spark network. You'll need to buy the $14.99 Unlimited Wearable plan.

Yes. Visit a Spark store to connect a Galaxy Watch 4G that you previously bought from Spark or elsewhere. You'll need to buy our new $14.99 Unlimited Wearable plan. Note, we can't guarantee that eSIM will work on devices that weren't bought from Spark.

At this stage, eSIM enabled android phones are not available at Spark. We can only guarantee support on products that we supply. Spark is working with Android manufacturers to support upcoming eSIM enabled devices.

However, Dual SIM phones using physical SIMs are fully functional on the Spark network.

Yes, we'll be launching further functionalities along with compatible devices throughout the year. Watch this space!

Spark has been working hard to launch eSIM technology in New Zealand. Unfortunately, the Apple Series 4 Watch requires further IT infrastructure. We're currently working on this and hope to be able to announce an update soon.

We've enabled eSIM for Apple iPhone XR, XS and XS Max. 

We can't guarantee that eSIM will work on phones that haven't been supplied through Spark.

To switch back to a physical SIM card afeer getting eSIM, go to a Spark store with valid photo ID. They can complete a SIM swap for you. Find a store

eSIM gets you connected on the mobile network. 3G or 4G connectivity depends on device settings and/or network coverage.

These services depend on the plan inclusions and general network availability. They're not affected by eSIM.

If the download fails partway through, restart your device and try downloading the profile again.

It's dependent on the type of device. The iPhone XR, XS, XS Max allows you to store multiple profiles and you can switch between these in the device settings.

The Samsung Galaxy Watch 4G can only store one eSIM profile at a time.

No, eSIM doesn't use more data than a physical SIM card.

You can use Smart Caps to control your data use. Learn about Smart Caps

No, contacts can't be stored on eSIM.

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