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Set up my eSIM device

eSIM with Spark NZ

Spark supports eSIM for a range of devices. To find out more, see Supported devices

Want to buy an eSIM device online? Shop the range of Spark devices

Set up eSIM with Spark NZ

Set up my eSIM–capable iPhone

  1. Connect to WiFi or a Hotspot
  2. Follow the on-screen instructions to set up your iPhone.
    As part of the set up, you'll see a notification 'Spark NZ Cellular Plan Ready to be Installed'. In the Settings app, tap Finish Setting Up Mobile Service. Follow the set up instructions on-screen to activate your eSIM.
  3. When your eSIM has downloaded you'll see the cellular connectivity symbol showing that you now have service Celluar connection icon
  4. Make a call on your iPhone to check its mobile connectivity

 

 

Note: If you've already set up your iPhone before requesting an eSIM, your device will receive a notification: 'An eSIM from Spark is ready to be set up on this iPhone'. Tap the notification.

  1. In the Settings app, tap Carrier Mobile Plan Ready to Be Installed
  2. Tap Continue, at the bottom of the screen
  3. If the plan you activated replaces the plan on your physical SIM: Remove your physical SIM, then restart your iPhone.
    * If you're switching from a Spark physical Trio SIM to a Spark eSIM, remove your physical SIM card as it makes it easier to set up.
  • If you have not received your notification, or you have deleted it, you can retrieve your eSIM by going to Settings on your device > Mobile > Add eSIM
  • You'll see the 'Set Up eSIM' screen with the message: 'To finish setting up mobile service for this iPhone, activate the eSIM for your Spark mobile plan.'
  • Tap the Set Up eSIM button.

Set up my eSIM–capable Samsung Galaxy phone

  1. Make sure you're connected to WiFi or a hotspot
  2. When a notification appears that says 'Your eSIM is ready to add', tap Add eSIM
  3. Follow the on-screen instructions to download your eSIM
  4. When your eSIM has downloaded you'll see the cellular connectivity symbol showing that you now have service Celluar connection icon
  5. Make a call from your device to check its mobile connectivity
  • If you haven't received a notification or you've deleted it, you can retrieve your eSIM by going to Settings on your device > Connections > SIM manager > Add eSIM
  • When a Spark eSIM or Mobile plan is found, follow the on-screen instructions to download the eSIM. Once downloaded, go to settings to enable the eSIM. 
  • When your eSIM has been downloaded and activated you'll see the cellular connectivity symbol showing that you now have service Celluar connection icon
  • Make a call from your device to check its mobile connectivity

Set up my eSIM–capable Android phone

Some Android devices (for example, Oppo or Nokia) may not receive a notification when first connected to WiFi. Follow the instructions below to download and activate your eSIM.

  1. Make sure you're connected to WiFi or a hotspot
  2. Go to Settings > Connections > select Sim Card Manager
  3. Select Add eSIM or Add Mobile Plan
  4. When a Spark eSIM or Mobile plan is found, follow the on-screen instructions to download the eSIM
  5. Once downloaded, go to settings to enable the eSIM
  6. When your eSIM has been downloaded you'll see the cellular connectivity symbol showing that you now have service Celluar connection icon
  7. Make a call from your device to check its mobile connectivity
  • If you haven't received a notification or you've deleted it, you can retrieve your eSIM by going to Settings on your device > Connections > SIM manager > Add eSIM
  • When a Spark eSIM or Mobile plan is found, follow the on-screen instructions to download the eSIM. Once downloaded, go to settings to enable the eSIM. 
  • Once your eSIM has been downloaded and activated you'll see the cellular connectivity symbol showing that you now have service Celluar connection icon
  • Make a call from your device to check its mobile connectivity

Set up eSIM with a QR code

Set up my eSIM–capable iPhone

You'll need a QR code to get setup. This will either be emailed to you or provided by a sales rep. Once you have your QR code, follow the steps below.
Note: Your phone's screen and wording may differ slightly due to software version updates on your device.

  1. Make sure you're connected to Wifi or a hotspot
    • If you are switching from a Spark physical Trio SIM to a Spark eSIM, remove your physical SIM card as it makes it easier to set up
  2. Go to Settings
  3. Select Mobile Data
  4. Select Set Up Mobile 
  5. Select Use QR Code. The camera app will launch.
  6. Use the camera to scan the QR code provided to you
  7. Select Add Mobile Plan
    • If you don't have a physical Trio SIM in your device, you'll see a spinning wheel while your eSIM is being activated.
    • If you do have a physical Trio SIM in your device, you'll need to select your primary and secondary number options and then click Continue
      Note: you can change these later in your Settings menu.
  8. Your eSIM should now be active and ready to use

Note: If your device asks you to disable a line when you're trying to active a new SIM, this means you've reached the maximum active profiles available on your device.

  • This could happen for example when you have one eSIM and one physical SIM card active. 
  • The message will say “Mobile Data Plan is enabled. Your mobile Plan is enabled. Which line would you like to disable?”
  • You'll need to choose one of the profiles to disable in order to active a new line.
  • You can also switch between profiles. If you are trying to turn on a profile when you already have the maximum active profiles active on your phone, you'll be asked to turn off one of your profiles.
  • Disabling a line will not stop your plan being billed. If you are wanting to cancel a plan of an inactive profile you will need to contact the service provider the plan is active with. 

See FAQ about eSIM for phones

Set up my eSIM–capable Samsung Galaxy phone

  1. Make sure you're connected to WiFi or a hotspot
  2. Go to Settings > Connections and select Sim Card Manager
  3. Select Add mobile plan
  4. Wait for the Searching for plan search wheel to stop spinning
  5. Select Add using QR code and scan the QR code provided to you (likely from a Spark email or from a sales rep)
  6. Select Add when prompted with the Add new mobile pop up
  7. Select OK when prompted with the Turn on new mobile plan pop up
  8. Once it has finished loading, your eSIM profile should now be active. You will be able to see your profile in the eSIMs section of the SIM Card Manager menu.

Set up my eSIM–capable Android phone

You'll need a QR code to get setup. This will either be emailed to you or provided by a sales rep. Once you have your QR code, follow the steps below.
Note: Your phone's screen and wording may differ slightly due to software version updates on your device.

  1. Make sure you're connected to Wifi or a hotspot
    • If you are switching from a Spark physical Trio SIM to a Spark eSIM, remove your physical SIM card as it makes it easier to set up
  2. Navigate to Settings
  3. Click on Mobile Data
  4. Click Add Mobile Plan. The camera app will launch.
  5. Use the camera to scan the QR code provided to you
  6. Click Add Mobile Plan
    • If you don't have a physical Trio SIM in your device, you'll see a spinning wheel while your eSIM is being activated.
    • If you do have a physical Trio SIM in your device, you'll need to select your primary and secondary number options and then click Continue
      Note:       You can change these later in your Settings menu.
  7. Your eSIM should now be active and ready to use

Note: If your device asks you to disable a line when you're trying to active a new SIM, this means you've reached the maximum active profiles available on your device.

  • This could happen for example when you have one eSIM and one physical SIM card active. 
  • The message will say “Mobile Data Plan is enabled. Your mobile Plan is enabled. Which line would you like to disable?”
  • You'll need to choose one of the profiles to disable in order to active a new line.
  • You can also switch between profiles. If you're trying to turn on a profile when you already have the maximum active profiles active on your phone, you'll be asked to turn off one of your profiles.
  • Disabling a line will not stop your plan being billed. If you are wanting to cancel a plan of an inactive profile you will need to contact the service provider the plan is active with. 

See FAQ about eSIM for phones

Set up my Apple Watch with cellular

See our help page to set up One Number on a compatible Apple Watch. Set up One Number Wearable Plan

Set up my Samsung Galaxy Watch

You'll need to pair your watch with a phone that's connected to the Spark network. Follow the instructions to set up your watch: Set up Galaxy Watch

Set up my eSIM–capable iPad

To set up eSIM on your iPad, you need to scan a QR code. During this process, you'll need a WiFi or hotspot connection.

  1. On your iPad, go to Settings > Mobile data
  2. Under Select service provider, you may see GigSky and AlwaysOnline. Select Other...
  3. Scan the QR code from Spark (in an email or from a sales rep)
  4. Your eSIM should now be active and ready to use

 

Troubleshooting and FAQs about eSIM for phones

  • If you bought your phone online from Spark and chose eSIM when ordering, then we emailed you the QR code. Double-check the email address you provided, or check your spam folder.

    If you've received an email from Spark confirming your order but there's no QR code in it, this means your device will receive an eSIM download notification once it connects to WiFi (no need to scan a QR code). See the full instructions for your device under 'Set up my eSIM'.
  • If you have an eligible phone that you didn't buy from Spark, chat with the team or visit a store to get a QR code.
  • If you have an existing physical SIM card with Spark and you want to switch to eSIM, you'll need to visit a Spark store first. Our staff can change your number from a physical SIM card to eSIM. Once your SIM swap is completed, they can also help you activate your eSIM.

If you're having trouble scanning the QR code:

  • Make sure you're connected to WiFi or a hotspot.
  • Instead of scanning the QR code using your Camera app, go through the Settings menu on your phone.
  • Check that you're using the correct QR code that was emailed to you when you placed the order. 
  • Try scanning the QR code again.

If the eSIM profile download fails partway through, restart your device and try downloading the profile again.

Your mobile data might not work after you set up an eSIM profile if you still have a physical SIM card in your device. If mobile data's not working after setting up eSIM, try removing the card from your device, then restart it.

When switching from a physical SIM to an eSIM on the same device, your call might fail if the physical SIM card is set as the primary profile.

  • Take out your physical SIM card, or set the eSIM as the primary profile. 
  • Check whether you have a physical SIM card and an eSIM (dual SIM). If both are turned off, the call will fail. Make sure the profile you want to use for calling is turned on and set as the primary profile.

Yes, you can get Spark eSIM on a phone from another provider. However, we can't guarantee eSIM will be supported on these devices. Visit a Spark store so the team can help you out. Find a Spark store

Once your eSIM has been activated, you can remove the existing SIM card. The physical SIM card can be reused in another phone with another Spark plan. You'll need to have a new plan connected to the physical SIM. It can't share the plan with your eSIM.

Once your eSIM has been activated, you'll have the option of adding an additional SIM card. Learn more about dual SIM

Yes, if you have an eSIM–capable phone, you can use eSIM on a Spark prepaid plan. Go online or visit us instore to get connected. Get Spark Prepaid now

No, Spark’s new Unlimited Wearable plan is designed only for the Samsung Galaxy Watch, but we're looking to extend this plan to more wearable devices in the near future.

No, your second connection can be connected to any service provider, whether it's prepaid or pay monthly.

FAQs about eSIM for Galaxy Watch

No, the watch has a separate number. 

We're working to enable One Number for Galaxy Watch in the future. In the meantime, you can choose to set up call forwarding from your phone (or primary device) to your watch.

No, if your phone plan is with another network provider, you won't be able to get a Spark eSIM for your Samsung Galaxy Watch. 

If you're looking to buy a connected Galaxy Watch, your phone needs to be set up with Spark Prepaid or Pay Monthly. We require you to have your phone with Spark because the watch eSIM relies on a connection to the Spark network during the activation process.

Yes, you can buy a Samsung Galaxy Watch online and in Spark retail stores. 

When you buy the watch, you'll have the option to use eSIM to connect to the Spark network. You'll need to buy the Unlimited Wearable plan.

Yes, you can connect a watch to the Spark network after you buy it. Just remember that we can't guarantee eSIM for devices that weren't bought from Spark.

Visit a Spark store to connect a Galaxy Watch that you previously bought from Spark or elsewhere. You'll need to buy the Unlimited Wearable plan.

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