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Set up my eSIM device

iPhone XS, XS Max, XR

We're very pleased to now be able to offer eSIM connections to customers who have bought their device from somewhere other than Spark. Visit a Spark store and the team can get you set up with eSIM. 

If you’ve already got an existing SIM card connected with Spark, before you can follow the steps below to activate eSIM on your device, you’ll need to visit us in store to be transferred over to eSIM.  

Find my local Spark store

If you've just bought an eligible iPhone from Spark and chosen eSIM when placing your order, follow the instructions below to activate your eSIM.

Wanting to buy an iPhone XS, XS Max or XR from Spark and get it activated with eSIM? Visit us in store or buy online. Buy online now

Samsung Galaxy Watch 4G

You can buy a Samsung Galaxy Watch 4G with the Unlimited Wearable plan online and in Spark retail stores. The mobile device that you're pairing with the watch must be connected on the Spark network. Buy online now

Learn more about eSIM

eSIM availability 

eSIM is available on:

  • Samsung Galaxy Watch 4G
  • iPhone XR on iOS 12.1 and above
  • iPhone XS Max on iOS 12.1 and above
  • iPhone XS on iOS 12.1 and above

Set up

To set up your eSIM choose your device and follow the instructions:

  1. Setting up the Samsung Galaxy Watch requires your mobile phone to be connected to the Spark network.
  2. From the App Store or Google Play Store you'll need to download the required app if it's not already installed on your device. Download the app for your device now by selecting one of the buttons below:
  3. App Store Google Play
  4. Turn on your watch and open the Galaxy Wearable app to pair it with your mobile phone.
  5. Select Start the Journey and choose Galaxy Watch from the list of devices shown.
  6. Your Galaxy Watch and mobile phone will attempt to pair by Bluetooth. Tap the   on your watch and OK on your mobile phone to confirm the 6-digit dode to connect them.
  7. Sign in or create a Samsung account. This will be required if you want to buy apps at a later stage, otherwise you can choose Skip to proceed.
  8. The Galaxy Wearable app will connect to your mobile network provider to search for a compatible network service for your Galaxy Watch. Do not select Skip.
  9. Follow the instructions to connect your Galaxy Watch to the Spark mobile network.
  10. Depending on your device, you may have to allow several permissions to continue. Review and agree to the Terms and Conditions shown on your mobile device.
  11. Once you've confirmed your subscription service your Galaxy Watch will disconnect and reconnect to your mobile device. 

You can check your connection to the mobile network by accessing Settings > Mobile Networks in the Galaxy Wearable app.

To set up eSIM on your iPhone you need to scan a QR code.

If you bought your iPhone online from Spark and chose eSIM when ordering we'll email you the QR code. Scan the QR code and follow the instructions below.

If you already have an eligible iPhone, but didn't buy it from Spark, chat with the team or pop in to a store for the QR code.

If you have an existing physical SIM card connected with Spark you'll need to visit a Spark store for a SIM swap first. This will change your number over from the physical SIM to the eSIM. Once you SIM swap to eSIM is completed, the store can help you activate your eSIM or, you can follow the instructions below. 

Chat now

Find a Spark store

A few things to consider before activating your eSIM on your iPhone:

  • Currently eSIM is supported by the iPhone XS, XS Max and XR with iOS 12.1
  • You need a stable internet connect to download the eSIM profile. You'll need a WiFi or hotspot connection as once your physical SIM is disconnected you won't be able to connect to the mobile network until you have downloaded the eSIM profile.

To activate the eSIM:

  1. Ensure that your mobile phone is connected to WiFi or a hotspot. 
  2. Go to the Start screen and select Mobile.
  3. Scroll down and choose Mobile Data.
  4. Choose Add Data Plan.
  5. Scan the QR code with the iPhone camera.
    • The eSIM download will start
  6. Choose labels for your data plans then select Continue.
  7. Tick an option for your default plan, in this case use Secondary as your default line.
    • Note: You can customise these setting later in Settings
  8. Select Done. The eSIM has been activated and is ready to use. 

Having trouble scanning the QR code? 

  • If you have an existing physical SIM card connected with Spark you'll need to visit a Spark store for a SIM swap first. This will change your number over from the physical SIM to the eSIM. Once your SIM swap to eSIM is completed, the store can help you activate your eSIM or, you can follow the instructions.
  • If you've just bought an eligible iPhone and Pay Monthly plan from Spark, ensure your have chosen eSIM as the SIM type when ordering, then follow the instructions to activate your eSIM.
  • Make sure you're connected to WiFi or a hotspot because once the SIM swap is complete your phone will be temporarily disconnected until you have downloaded the profile for the eSIM. You need to be connected to WiFi or a hotspot to be able to download the profile. 
  • Try scanning the QR code again, sometimes it takes time. 

FAQs

Yes! Pop in to a Spark store and the team can get things sorted for you.

Find a Spark store 

Once your eSIM has been activated you can remove the existing, physical SIM card. The physical SIM can be reused in another phone with another Spark plan. You'll need to have a new plan connected to the physical SIM, it can't share the plan with your eSIM.

Once your eSIM has been activated, you'll have the option of adding an additional SIM card, for example when you roam. 

We'll be focusing on bringing the ability for customers to use prepaid on their eSIM in the near future!

Spark’s new Unlimited Wearable plan is designed only for the Samsung Galaxy Watch 4G at this stage. We'll be looking to extend this plan to more wearable devices in the near future.

Your second connection can be connected to any service provider, whether it's prepaid or pay monthly.

No, the watch has a separate number connected. We'll enable this functionality in the next few months. At the moment, you'll need to forward calls from your main device to the watch if you need to leave your phone at home.

No, the Watch activated with a Spark eSIM is exclusive to Spark mobile customers. If you're looking to purchase the new 4G Galaxy Watch you must have your primary device (your phone) on Spark (Prepaid or Pay Monthly). This is a requirement as the watch’s eSIM must initially use the primary device’s connection to the Spark network to activate.

As the device is only able to be connected with eSIM on the Spark network, it requires a plan to work. This is why it must be purchased on the Unlimited Wearable plan.

 At this stage, eSIM enabled android phones are not available at Spark. We can only guarantee support on products that we supply. Spark is working with Android manufacturers to support upcoming eSIM enabled devices.

However, Dual SIM phones using physical SIMs are fully functional on the Spark network.

Yes, we'll be launching further functionalities along with compatible devices throughout the year. Watch this space!

Spark have been working hard to launch eSIM technology in New Zealand. Unfortunately, the Apple Series 4 Watch requires further IT infrastructure to be built. We are currently working on this and hope to be able to announce an update soon.

Unfortunately, Spark cannot guarantee or support handsest that have not been supplied through us.

Visit a Spark store with valid photo ID and they can complete a SIM swap for you. Find a store

eSIM gets you connected on the mobile network. 3G or 4G connectivity is dependent on device settings and/or network coverage.

Services are dependent on the plan inclusions and general network availability. They're not affected by eSIM.

Restart your device and try downloading the profile again.

It's dependent on the type of device. The iPhone XR, XS, XS Max allows you to store multiple profiles and you can switch between these in the device settings.


The Samsung Galaxy Watch 4G can only store one eSIM profile at a time.

No, eSIM does not lead to greater data usage.

No.