Quick troubleshooting steps for Apple Watch plan activation
If you see a message on your iPhone that says "Unable to Configure Mobile Plan", or the Set Up Mobile option is not available, try these quick troubleshooting steps:
Make sure you have the latest iOS. On your phone, go to Settings > General > Software Update. Your phone needs to be on iOS 13.3 or later.
Make sure that you have the latest watchOS. Open the Watch app on your iPhone > General > Software Update. Your watch needs to be on 6.1.1 or later.
Dual SIM users
Turn off the SIM that you're not using for One Number. Go to Settings > Mobile. Select the mobile number you don't want to use for One Number. Tap Turn Off This Line.
Learn how to activate One Number on your Apple Watch (GPS + Cellular).
To set up One Number, you'll need an iPhone 6s with iOS 13.3 or later, an eligible Primary Pay Monthly mobile plan and a compatible Apple Watch (GPS + Cellular) with watchOS 6.1.1 or later.
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Looking for troubleshooting? Go to Watch plan activation error messages
One Number from Spark is a way to use your phone number on your phone and your cellular watch. Two devices, one number. You can also make and receive calls and texts from your watch without being close to your phone.
You can get One Number when you sign up for a $12.99 One Number Wearable Plan ($11.30 excl. GST). It's a plan for cellular watches only. It lets you use the minutes and texts from your primary Spark Pay Monthly mobile plan on your watch. Plus, you always get unlimited data on the watch.
To get One Number, first you'll need a smart watch and phone. Check your device compatibility:
You can also perform a software update from the watch: How to perform a software update
Note: The Spark network doesn't support models from the North American region. Learn more about bands, supported locations and carriers at apple.com/nz/watch/cellular
You'll need an iPhone 6s or later. You'll need iOS 13.3 or later and VoLTE turned on in your settings.
Here's how to install the latest software (iOS) from Apple:
Here's how to make sure VoLTE is turned on:
You'll also need a Spark Pay Monthly or Business mobile plan. Corporate accounts and users of Broadsoft, including IP Centrex and Mobile Office aren’t eligible for One Number at this stage.
Account authority for small business customers
Having trouble buying the One Number Wearable Plan? If you have an eligible Spark Business mobile plan, you might not have authority to make changes to your MySpark account.
This can happen when your account is managed by an administrator. We recommend reaching out to the acount holder to find a solution.
Find out how to set up the $12.99 One Number Wearable Plan from Spark.
If you still need to purchase a plan, Go to Buy on the watch app
If you bought the One Number Wearable Plan through a call centre, instore or online when you bought the watch, follow these steps:
If you've followed these steps but you still can’t see Spark NZ, or you get an error message, do not choose Set Up Mobile or Add a New Mobile Plan again. Instead, turn Airplane mode on then off again, or try restarting the phone. Once you've restarted your phone, you can open the Watch app again.
This screenshot shows the option to Set Up Mobile:
This screenshot shows the spinning wheel during activation:
This screenshot shows that the One Number plan is active for this watch:
We recommend buying the plan from the Watch app on your iPhone. See the instructions below.
Once your plan is active, you'll get a text message from Spark to let you know that One Number is ready to use.
For the best calling experience, make sure that VoLTE (4G HD Calling) is enabled on your phone. Here's how:
Signing in with your MySpark credentials
If you get an error message during the activation process, see how to fix it. Understand set up errors
Confirm the watch is connected
If you want to make sure your watch is connected, here's how: