Quick troubleshooting steps for Apple Watch plan activation
If you see a message on your iPhone that says "Unable to Configure Mobile Plan", or the Set Up Mobile option is not available, try these quick troubleshooting steps:
Learn how to activate One Number on your Apple Watch (GPS + Cellular).
To set up One Number, you'll need an iPhone 6s with iOS 13.3 or later, an eligible Primary Pay Monthly mobile plan and a compatible Apple Watch (GPS + Cellular) with watchOS 6.1.1 or later.
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Looking for troubleshooting? Go to Watch plan activation error messages
One Number from Spark is a way to use your phone number on your phone and your cellular watch. Two devices, one number. You can also make and receive calls and texts from your watch without being close to your phone.
You can get One Number when you sign up for a $12.99 One Number Wearable Plan ($11.30 excl. GST). It's a plan for cellular watches only. It lets you use the minutes and texts from your primary Spark Pay Monthly mobile plan on your watch. Plus, you always get unlimited data on the watch.
To get One Number, first you'll need a smart watch and phone. Check your device compatibility:
You'll need watchOS 6.1.1 or later. Here's how to install the latest software (watchOS) from Apple:
You'll need an iPhone 6s or later. You'll need iOS 13.3 or later and VoLTE turned on in your settings.
Here's how to install the latest software (iOS) from Apple:
Here's how to make sure VoLTE is turned on:
You'll also need a Spark Pay Monthly or Business mobile plan. Corporate accounts aren't currently eligible for One Number.
Account authority for small business customers
Having trouble buying the One Number Wearable Plan? If you have an eligible Spark Business mobile plan, you might not have authority to make changes to your MySpark account.
This can happen when your account is managed by an administrator. We recommend reaching out to the acount holder to find a solution.
Find out how to set up the $12.99 One Number Wearable Plan from Spark.
New watch? Pair it with your iPhone first
If you want to use an Apple Watch that's not already paired to your iPhone, you'll need to pair it first. Here's how:
During pairing, skip Mobile Set-up. Choose Skip This Step for now.
If you bought the One Number Wearable Plan through a call centre, instore or online when you bought the watch, follow these steps.
If you've followed these steps but you still can’t see Spark NZ, or you get an error message, do not choose Set Up Mobile or Add a New Mobile Plan again. Instead, turn Airplane mode on then off again, or try restarting the phone. Once you've restarted your phone, you can open the Watch app again.
This screenshot shows the option to Set Up Mobile:
This screenshot shows the spinning wheel during activation:
This screenshot shows that the One Number plan is active for this watch:
We recommend buying the plan directly on your iPhone.
Signing in to MySpark
This screenshot shows the sign in page on the iPhone:
Once your plan is active, you'll get a text message from Spark to let you know that One Number is ready to use.
Make sure that VoLTE (4G HD Calling) is enabled on your phone for best calling experience.
On your phone, go to Settings > Mobile > Mobile Data Options > Voice & Data. Choose 4G, VoLTE On.
If you have an active eSIM: Go to Settings > Mobile > Select SIM > Voice & Data. Choose 4G, VoLTE On.
If you get an error message during the activation process, see how to fix it. Understand set up errors
Confirm the watch is connected
If you want to make sure your watch is connected, here's how: