Does the app support Dark or Night mode?
Yes, the app has built-in support for both Apple’s dark mode and Android’s night/dark mode.
What is ‘Dark mode always-on’?
This feature enables the app to remain in dark mode, regardless if your iOS or Android device is set to light or dark/night mode. This is useful if you like the darker scheme but don’t want it on for all your apps, of if your device does not support dark/night mode.
How do I turn on/off missed calls notifications?
In the Spark Voicemail app, go to Menu bar > Voicemail preferences, select Enable missed call to turn this feature on or off.
If I have a contact saved on my mobile will their name appear with the message?
Yes, you can also group messages by sender, which makes it easy to see all your messages with that person. Set that up in your App preferences.
What does 'Group voicemails by caller' do?
When ‘Group voicemails by caller’ is active, all voicemails from the same caller will be grouped together. To access their voicemails, select the caller’s name and open the voicemail you wish to review. When off, voicemails are shown individually in chronological order - organised by latest date received (newest shows first).
How does a blocked number display in the app above the message?
The message will still appear with the word ‘Unknown’ in place of where the name or mobile would be displayed.
What does ‘Hide transcription preview’ mean?
When ‘Hide transcription preview’ is on, you'll see a preview of the first part of the transcription text in the voicemail screen. When off, you'll see just the caller name or phone number and the type of number they called from – Mobile, Home, Work etc.
What does show button labels do?
When ‘Show button labels’ is active, button labels will appear in the voicemail dialog.
How do I use the email notifications option and what does ‘Filter Contacts’ do?
When ‘Email Notifications’ is active, you can define up to two email addresses that will also get a copy of new voicemail messages. This can be useful if, for example, you're on holiday and have your assistant monitoring any messages left, or you're travelling and would like your assistant at the main office to respond to voicemails.
The ‘Filter Contacts’ feature acts as an exception list; any contacts you add here will not have their voicemails forwarded by email. This is useful, for example, with voicemails from close family or friends that you may not want to be sent to your assistant.
The transcription is not always correct, why is that?
Transcription uses audio from the voicemails, processed through a vast cloud-based Audio-to-Text processing engine. In some circumstances some words may be transcribed incorrectly due to how the caller pronounces a word, the level of background noise or if the name or word is unknown. Our testing feedback showed that customers find transcriptions useful even when they contain the odd error. This will improve over time as more customers use the service.
How long can my messages be?
Your message length can be up to 5 minutes, though they are typically around 20 seconds. Shorter messages are more likely to be listened to as well.
How long are the messages kept?
Messages are kept for 365 days at present, though this may change.
Is there a limit on the number of messages that can be stored?
In general, there is no limit, but practically each message does take up some space on your device, so it will use and is limited by your phone’s storage. We have tested storing an excess of 1,000 messages with no issues.
I have a voicemail that I want to keep permanently, how can I do that?
If you have a message that you want to keep for the long-term, we suggest that you use the app’s ‘Share’ option for that specific voicemail and save or send it by any means available and convenient to you.
I have deleted a voicemail that I really needed; how can I get it back?
When you first delete a voicemail, it's stored in the app’s ‘Recently deleted’ folder, accessible from the Menu bar - you can recover the voicemail from this menu. If you have deleted it twice, both from 'My Voicemails' and 'Recently Deleted', your voicemail cannot be recovered.
I forgot some of the features, can I see how they work again?
You can view the tutorial again from the app’s main menu. This will take you through its various views and provide an overview of the functionality available.
What does ‘transcription pending’ mean?
‘Transcription pending’ means that the voicemail’s audio has arrived on your device - so you can press play and listen - but its transcription wording is still in the process of being generated. It will arrive shortly.
What’s the format of the audio file?
It’s in a .wav (Wave) format.
How can I get a link sent to me to notify I have a message?
When the app is activated, by default the sending of the text message link is turned off. This can be changed by dialling 083210, listen to the prompts to change the option.
I'm worried about security, are my messages encrypted?
Messages are securely stored and encrypted during delivery to your device. On your device they are stored in app device folders. In addition, in the app preferences option you can enable ‘Unlock on launch’. This enable your devices security options, for example, enter a PIN each time the app is opened.
Will we get spammed by telemarketers with messages on the app?
The Voicemail App has been tested rigorously and encompasses very high levels of security. Messages must be delivered via Sparks secure network and cannot be sent directly to your app. Spark actively monitors network traffic so unless a telemarketer calls and leaves a message, spam calls are unlikely to be an issue.
I don’t want to use the app anymore, how do I go back to receiving voicemails?
If you no longer want to use the Spark Voicemail App, you can simply uninstall the Spark Voicemail app or just stop using it. The voicemails you had in the app will remain on the Spark Voicemail server and you can access these by calling 122, or 083210.
New callers leaving a message will continue to go to your voicemail box. You'll also need to update your message notification options by calling 083210 and following the prompts.
From the Main menu, select
1. Change Personal options (3),
2. Then select Notifications menu (3).
3. Select the option to turn on ‘Text Notifications’ to get an SMS message when a new message is left.