What's eSIM?

An eSIM is an embedded SIM card that's built into your phone, tablet or watch.

It means no more plastic, no more fumbling with paperclips to eject your SIM card holder, and no more switching out physical SIM cards when travelling.

 

Frequently asked questions

Here’s a bit of information to help you understand the ins and outs of eSIM and eSIM–connected devices. Learn more in the eSIM FAQ below.

eSIM is available for these phones:

  • iPhone XR, XS and XS Max on iOS 12.1 and above
  • iPhone 11, 11 Pro or 11 Pro Max on iOS 13.1 and above

If you bought one of these phones from Spark and you're using a physical SIM card, you can switch to eSIM. You'll need to visit us in store so we can move your connection. 

Find a Spark store

If you already have one of these phones but you're not with Spark, you can buy a plan with eSIM online or visit a Spark store. (We can't guarantee that eSIM will work on a device that wasn’t bought from Spark.) 

Get a Spark mobile plan with eSIM

eSIM is available for these watches sold by Spark:

  • Samsung Galaxy Watch 4G
  • Samsung Galaxy Watch Active 2
  • Apple Watch Series 3, 4 and 5 (GPS + Cellular) with watchOS 6.1.1 and above

If you already have one of these watches but it's not connected to the network, you can buy a plan for it from a Spark store.

Find a Spark store

Note, you'll also need a mobile plan from Spark, and we can't guarantee that eSIM will work on the watch if it wasn’t bought from Spark.

Yes, eSIM is available for the following tablets:

  • Apple iPad Pro (11-inch)
  • Apple iPad Pro (3rd gen, 12.9-inch)
  • Apple iPad Air (3rd gen)
  • Apple iPad (7th gen)
  • Apple iPad Mini (5th gen)

If you already have one of these tablets but it's not connected to the network, you can buy a plan for it online. Shop mobile broadband plans

We can't guarantee that eSIM will work on a tablet that wasn’t bought from Spark.

See the instructions on our help page: Set up eSIM device

Right now, eSIM–enabled Android phones aren't available from Spark. We can only guarantee support on products that we supply. Spark is working with Android manufacturers to support upcoming eSIM–enabled devices.

In the meantime, dual SIM phones using physical SIMs are fully functional on the Spark network.

Understand dual SIM phones

To switch back to a physical SIM card after getting eSIM, go to a Spark store with valid photo ID. Our store staff can complete a SIM swap for you. Find a store

eSIM gets you connected on the mobile network. 3G or 4G connectivity depends on device settings and/or network coverage.

These services depend on the plan inclusions and general network availability. They're not affected by eSIM.

The number of profiles you can have depends on the type of device. iPhones let you to store multiple profiles, and you can switch between profiles in the device settings.

Smart watches generally can only store one eSIM profile at a time.

No, eSIM doesn't use more data than a physical SIM card.

You can use Smart Caps to control your data use. Learn about Smart Caps

No, contacts can't be stored on eSIM.