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eSIM

What's eSIM?

An eSIM is an embedded SIM card that's built into your phone, tablet or watch.

It means no more plastic, no more fumbling with paperclips to eject your SIM card holder, and no more switching out physical SIM cards when travelling. 

Benefits of eSIM 

Compared to a removable SIM card, eSIM has the following benefits:

  • More capability: Use two phone numbers on a dual SIM–capable device.
  • More connected devices: Leave your phone behind. Watches, tablets and laptops will be able to connect to the network.
  • Seamless connectivity: Download your eSIM to your phone and switch easily between supported networks as you travel.

Frequently asked questions

Here’s a bit of information to help you understand eSIM and eSIM–connected devices. Learn more in the FAQ below.

eSIM is available for these phones:

  • iPhone XR, XS and later (on the latest software version)
    • To check if there is a software update available, open Settings > General > About Device > Software Update. Before installing an update, we recommend backing up your phone. Download the update over WiFi to avoid using data.
  • Samsung Galaxy Fold, Z Flip, Galaxy S20 and later
  • Huawei P40 Pro and later

If you bought one of these phones from Spark and you're using a physical SIM card, you can switch to eSIM. You'll need to visit us in store so we can move your connection. 

Find a Spark store

If you already have one of these phones but you're not with Spark, you can buy a plan with eSIM online or visit a Spark store. (We can't guarantee that eSIM will work on a device that wasn’t bought from Spark.) 

Get a Spark mobile plan with eSIM

eSIM is available for these watches sold by Spark:

  • Apple Watch Series 3 (GPS + Cellular) and later (on the latest software version) 
    • To check if there is a software update available, from your iPhone open the Watch app. Tap General > Software Update. Before installing an update, we recommend  performing a backup. Download the update over WiFi to avoid using data.
  • Samsung Galaxy Watch 4G and later (cellular models only)

If you already have one of these watches but it's not connected to the network, you can buy a plan for it from a Spark store. Find a Spark store

Note, you'll also need a mobile plan from Spark, and we can't guarantee that eSIM will work on the watch if it wasn’t bought from Spark.

Yes, eSIM is available for the following tablets:

  • Apple iPad Pro (11-inch) and later, iPad Pro (3rd gen, 12.9-inch) and later, iPad Air (3rd gen) and later, iPad (7th gen) and later, iPad Mini (5th gen) and later

If you already have one of these tablets but it's not connected to the network, you can buy a plan for it online. Shop mobile broadband plans

We can't guarantee that eSIM will work on a tablet that wasn’t bought from Spark.

To switch back to a physical SIM card after getting eSIM, go to a Spark store with valid photo ID. Our store staff can complete a SIM swap for you. Find a store

If you’re using an eSIM you'll need to use your ICCD number. Here's how to find it. Steps may vary depending on your device make and model.

  • iPhone: Go to Settings > General > About. (If you tap ICCID, it may switch to CSN. Tap again to view the ICCID)
  • Android: Go to Settings > About or About Device > IMEI information

Your ICCID number is between the first two digits (89) and the last digit. It's a 16-digit number beginning with 64. This is your Spark SIM card number.

Your new provider will let you know what details are required. Prepaid customers will need to provide their ICCID.

Please refer to our Transfer Services page for full details. Go to Transfer Services

eSIM gets you connected on the mobile network. 3G or 4G connectivity depends on device settings and/or network coverage.

These services depend on the plan inclusions and general network availability. They're not affected by eSIM.

The number of profiles you can have depends on the type of device. iPhones let you to store multiple profiles, and you can switch between profiles in the device settings.

Smart watches generally can only store one eSIM profile at a time.

No, eSIM doesn't use more data than a physical SIM card.

To control your data usage, you can set up Smart Caps from your MySpark account. Learn about Smart Caps

No, contacts can't be stored on eSIM.

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