Change mobile plan

Learn how to change your Spark mobile plan and how to see what plan you're on now.

Change a mobile plan

• Prepaid customers can change their mobile plan once per 28 days
• Pay Monthly customers can change their mobile plan once per billing month
• If you're on an open term Pay Monthly plan you can switch to another open term plan at no cost
• If you're on a 12/24 month contract plan and are still within the contract period you may need to pay a fee to change plans. If you're unsure if this applies to you please message our team. Message us

How to change your mobile plan

You can change your Spark mobile plan online or in the Spark app.

From the app

You'll need the latest version of the Spark app.

1. In the app, tap the menu button and choose MySpark from the menu
2. Sign in or sign up to access your account
3. Choose Products
4. Tap on your current mobile plan
5. Scroll down and select the Change plan button
6. Swipe to view available plans
7. Choose Select to choose your new plan, or tap on the plan card to see its benefits
8. Follow the steps to confirm your new plan

From MySpark

1. Sign in to MySpark
2. Go to the Mobile details page by choosing My mobile
3. Under More with three dots, choose Change plan
4. Browse the options and select your new plan and connection date
5. Select Continue
6. Follow the steps to confirm your new plan

Business customers

To change your mobile plan, contact your local Business Hub or call 0800 BUSINESS.

Change from Prepaid to Pay Monthly

You can change your plan from Prepaid to Pay Monthly, but you'll need to set up a new account. This may involve a credit check. To set up a new Pay Monthly account, message our team. Message us

See your current Spark mobile plan

You can see your current Spark mobile plan online or in the Spark app.

From the app

You'll need the latest version of the Spark app.

1. In the app, tap the menu button and choose MySpark from the menu
2. Sign in or sign up to access your account
3. Choose Products to see a list of all the plans on your account
4. Tap on the mobile plan to see more details, including the name of your plan, its allowances and benefits

From MySpark

1. Sign in to MySpark
2. Make sure you're on Mobile details page by choosing My mobile
3. The name of your plan appears directly underneath Usage