Please configure

Change mobile plan

Learn how to see what plan you're on, and how to change your Spark mobile plan.

Change a mobile plan

  • You can change your mobile plan once per 28 days if you're a Prepaid customer. You change once per billing month if you're on a Pay Monthly plan.
  • There's no fee to switch to a more expensive plan. But if you're on a 12-month contract and you decide to downgrade plans within the first 12 months, you'll need to pay a fee. To find out more about downgrading your plan, chat with us. Go to Live Chat
  • You don't need to sign a new contract when you switch if you're already on one. The time left on your current contract will still apply after you switch plans. If you're on one of our open term plans, choose a new open term plan.

How to change your mobile plan

From the app

  1. Open the Spark app
  2. Go to Plans.
  3. Go to the My Plan Details page by tapping on your current plan.
  4. Select Change Plan.
  5. Swipe to view available plans.
  6. Choose Select to choose your new plan.
  7. Follow the steps to confirm your new plan.

From a browser

  1. Sign in to MySpark
  2. Go to the Mobile details page by choosing My mobile.
  3. Under More with three dots, choose Change plan.
  4. Browse the options and select your new plan and connection date.
  5. Select Continue.
  6. Follow the steps to confirm your new plan.

Business customers

To change your mobile plan, contact your local Business Hub or call 0800 BUSINESS.

Change from Prepaid to Pay Monthly

You can change your plan from Prepaid to Pay Monthly, but you'll need to set up a new account. This may involve a credit check.

You can choose either a new 24-month plan or an open term plan. To set up a new Pay Monthly account: Chat with us

See your current Spark mobile plan

Here's how to see the plan you're currently on:

  1. Sign in to MySpark
  2. Go to the Mobile details page by choosing My mobile.
  3. The name of your plan appears under Usage.

You can also view your plan on the Spark app. The name of your plan appears on the home screen underneath your mobile phone number. 

Was this article helpful for you?
Thanks for your feedback.
Thanks for your feedback.