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More info on scams

Tips to avoid scams

  • Be careful where and who you share your personal details with
  • Make sure to keep your software and anti-virus programs up to date
  • Don’t use the same password for your online banking, email and social media accounts
  • Change your passwords often and don’t go back to old passwords. Always set up and use a new one.
  • Be wary when paying any invoices received via email or making transfers. Be particularly wary of large amounts, even if it's a payment you're expecting to make. If you receive any large invoices it's a good idea to call the business directly to double check it's genuine and the account details are correct before you pay.
  • Regularly check that there's no unusual activity on your email account. This includes any auto-forwarding rules that you didn't set up. To check this in Xtra Mail:
  1. Select the right-hand menu
  2. Select Settings
  3. Select Email
  4. Select Mail Forwarding
  5. If you see an address you're not expecting, select Disable Forwarding, or delete the address by selecting the X next to the forwarding address
  • Check any other email accounts you might have for auto-forwarding rules or any other unusual activity
  • Check your bank accounts and other accounts for unusual activity. If you do think that you have paid a fake invoice, contact your bank immediately.
  • Check the scam alerts page to learn about current known scams. See current scam alerts

Nuisance or Bullying

If you're getting calls or texts that you consider a nuisance, fill out our unwanted calls and texts form. You'll need the information from at least the last three calls or texts. Fill out the form now

  • Log all calls or texts by making a note of the date, time and how long any calls last
  • Make notes on whether the caller is male or female, their age, any accent or if there's any background noise
  • Make a list of people you know who may be making the calls
  • Consider making your telephone number unavailable through directory services (018). More information about directory listings
  • If you’re being bullied over text or phone contact us on Live Chat. We'll be able to get the Spark Call Investigation Centre (CIC) involved. CIC contact hours are 8am to 6.30pm, Monday to Friday. Chat with us
  • Some abusive calls or texts may be a criminal offence. If you feel threatened, contact your local police station for advice. A call or text of a serious nature may include:
    • A threat to kill or injure someone
    • A threat to damage property
    • Explicit language, behaviour or pictures
    • Calls that may breach a protection order

What happens when you make a complaint to Spark

  • Spark contacts the offending phone number and advises them of the complaint
  • We tell them that these calls and texts could be illegal. We also tell them they're breaching the Spark terms and conditions.
  • If the calls continue, we may issue a formal warning. We may issue a temporary disconnection of their service. In serious instances, we may involve the police.

Spam and phishing

  • Spam refers to emails, SMS texts from an individual, or a company, that you didn’t ask to receive. It’s the junk mail that you get, advertising products or services you don’t want.
  • Most spam is annoying, but harmless advertising. However, it in some instances it can be malicious. Spam can be sent with the intention of gaining access to your personal or financial details. This is called phishing.
  • Phishing is a type of social engineering by a party pretending to be from a trusted company. They try to steal information, such as:
    • Login details
    • Passwords
    • Credit card numbers
  • The Department of Internal Affairs website has information on laws around spam in NZ. Learn more about New Zealand spam law

How to avoid spam

To avoid getting spam in your inbox, you can flag it as spam. Flagging spam tells your email account to send this type of email to your spam inbox.

  1. Select the email/s you want to flag as spam
  2. Select the Mark as spam button, which looks like a circle with a diagonal line through the middle
  3. From your inbox, you can also drag and drop the email/s to the Spam folder on the left
  1. Select Edit in the top right of the inbox screen
  2. Select the checkbox next to the email/s you want to flag as spam
  3. Select the Move button at the bottom right, which looks like an arrow pointing into a box
  4. When the pop up appears, select Spam, then select Move
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