Tips to avoid scams
- Be careful where and who you provide your personal details with.
- Make sure to keep your software and anti-virus programs up to date.
- Don’t use the same password for your online banking, email and social media accounts.
- Change your passwords often and don’t go back to old passwords. Always set up and use a new one.
Nuisance or Bullying
If you're getting calls or texts that you consider nuisance calls or texts, fill out our Nuisance call log. You'll need the information from at least the last three calls or texts. Fill out the form now
What happens when you make a complaint to Spark
- Spark contacts the offending phone number and advises them of the complaint.
- We tell them that these calls and texts could be illegal. We also tell them they're breaching the Spark terms and conditions.
- If the calls continue, we may issue a formal warning. We may issue a temporary disconnection of their service. In serious instances, we may involve the police.
Spam and phishing
- Spam refers to emails, SMS texts from an individual, or a company, that you didn’t ask to receive. It’s the junk mail that you get, advertising products or services you don’t want.
- Most spam is annoying, but harmless. However, it can also be malicious — spam can be sent with the intention of gaining access to your personal or financial details. This is called phishing
- Learn more about New Zealand spam law
How to avoid spam
To avoid getting spam in your inbox, you can flag spam. Flagging spam tells your email account to send this type of email to your spam inbox.