1. Sign in to MySpark
   
2. Hover over your name at the top right corner
3. Select Spark ID settings from the menu that appears
4. In this screen you can update the following:
   • Username
   • Password
5. Select Save

1. Go to spark.co.nz/myspark
2. Next to password click ?
3. Enter in your email address or mobile number you've signed up to MySpark with
4. Click Submit
5. We will send you an email to reset your password
6. Follow the prompts

1. Go to spark.co.nz/myspark
2. Next to email or mobile click ?
3. Enter in your first and last name you've signed up to MySpark with
4. Click Submit
5. We will send you an email your account you've signed up to MySpark with

1. Once you've signed in to MySpark
2. Click next to your name
3. Click Spark ID settings
4. Under Sign in details you make changes to the following:
   • Email billing address
   • Email promotions address
5. Click Change username to change
6. Type in the new email address
7. Click Save

If the email you type in does not match the email address you've registered with MySpark we will send you an email to verify your email address.

Give authority for someone else to make changes or get information about your Spark account.

1. Once you've signed in to MySpark
2. Click Account Settings
3. Scroll down to Grant Account Authority
4. Fill out the form
5. Click Save

The person you authorise will need your Spark account number if they call us or a copy of your bill if they go to a Spark store. To remove or change someone you've authorised, you'll need to go in store or call us on 123

1. Once you've signed in to MySpark
2. Click Usage
3. Your Broadband usage for the month will be displayed

To view your current and previous detailed usage report click Detailed Broadband Usage

If you find you are using more or less broadband data you can change your broadband data plan. It will take up to 48 hours for your new plan to take effect.

1. Once you've signed in to MySpark
2. Click Increase your data cap
3. Select the plan that suits you
4. Click Change Data Limit

Please Note: If you select a plan with a data limit and you exceed your monthly limit, you’ll be charged an additional $5 per 5GB of data up to $50. If you exceed $50 of extra data, we’ll switch you to unlimited for the remainder of the month. Sign up for usage alerts and we’ll notify you at 80% and 100% of your monthly data allowance, and at 5GB and 50GB over your monthly data allowance. Alternatively, switch to Unlimited and you'll never have to worry!

1. Once you've signed in to MySpark
2. Click Account settings
3. Scroll down to Home Broadband usage alerts
4. You can enter up to 5 email address and Spark mobile numbers to receive usage alerts
   We'll notify you at 80% and 100% of your data limit. We'll aim to give these notifications in real time so you know exactly where you're at. But sometimes due to systems there could be a delay
5. Click Save

Remove Usage Alerts

1. Once you've signed in to MySpark
2. Click Account settings
3. Scroll down to Home Broadband usage alerts
4. You can:
   • Click Remove stop the email address or mobile number listed from receiving usage alerts
     OR
   • Tick the check boxes
     • I no longer want to receive home broadband alerts by email. Please remove me from this service
     • I no longer want to receive home broadband alerts by txt message.Please remove me from this service.
5. Click Save

1. Once you've signed in to MySpark
2. Click Usage
3. Under Mobile data usage - your mobile data usage for the month will be displayed

To view a break down of your data, text and voice usage click View in Mobile Self Service

If the mobile plan you are on is not right for you, consider changing your plan.

1. Once you've signed in to MySpark
2. Under Mobile Data Usage, click Change Plan next to Mobile Data Options
   
3. Click Select when you find the right plan for you
4. Click Add to cart
5. Click Checkout
6. Review and confirm your order
7. Click Place Order

1. Once you've signed in to MySpark
2. Click Change Mobile Usage Alerts
   
3. Use the slide bar to turn Data Usage Alerts and Notifications ON and OFF
4. You can have alerts sent to three other mobile numbers and four email addressess
5. Enter in a mobile number or email address, click ADD

If you want to stop data usage alerts and notifications to a mobile number or email address listed click Remove

1. Once you've signed in to MySpark
2. Click Usage
3. Under Unbilled calls and text
4. In the drop down box select your mobile number to view unbilled calls
5. Click View Detailed Unbilled Data, Calls and Texts to view a break down

Locate your PUK code and unlock your mobile device when your SIM card is locked from entering an incorrect PIN 3 times.

1. Once you've signed in to MySpark
2. Click Product & services
3. Scroll down to PUK Code
4. View your mobile number and PUK Code associated with it
   Important: If you input the PUK code 10 times incorrectly the SIM card will become permanently disabled and you will need a new SIM card.

1. Once you've signed in to MySpark
2. Click Account Settings
3. Scroll down to Mobile numbers linked to MySpark
4. Click link a prepaid mobile number
5. Enter your Prepaid mobile number and MyMobile Password
   If you don't have MyMobile set up, its okay you can set one up. Click Register
6. Click Link Accounts
   

1. Once you've signed in to MySpark
2. Click Usage
3. Under Unbilled calls and text
4. In the drop down box select your landline number to view unbilled calls
5. Click View Detailed Unbilled Data, Calls and Texts to view a break down

1. Once you've signed in to MySpark
2. Click Products & Services tab
3. Click Home Calling table
4. View Landline services you are subscribed to