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Dispute or query a bill

Find out how to read your bill, and what to do if you don't agree with a charge.

Dispute or query a charge on a bill Use the Account Query form if you've got a question about any of the following:

  • Regular charges each billing cycle
  • Data usage (mobile and broadband)
  • Extra billed charges
  • View form

Need more information about what's on your bill?  Find out more

You can also manage your account details using MySpark and the Spark app. Download the app

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