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Set up my Spark ID

Your Spark ID is the username and password you use to sign in to MySpark online and in the Spark app.

Set up your Spark ID

  • You can set up a Spark ID through MySpark online or in the Spark app. Set up a Spark ID   
  • Choose an email address to sign up with, create a password and follow the prompts
  • Check your email account and follow the instructions to verify your username
  • Sign in to MySpark online or in the Spark app with your email address and password. It needs to be your email address rather than a mobile number, or you won't see all the options available.
  • Once you've done this, you'll need to add access to your Spark products and services

Adding access to your Spark products and services

When you add your Spark products and services to your account, they'll show up in MySpark online and in the Spark app.

  1. Sign in to MySpark online or in the Spark app with your email address and password
    1. In MySpark online, select the + icon at the top of the MySpark home screen
    2. In the Spark app, select Get started
  2. Follow the prompts to add your services. You'll need your account number and line and/or phone number handy. You'll find these on your Spark bill.
  3. If your account has a PIN number, you'll need to enter this to add a service. If you aren't sure of your PIN number, you can chat with us to have it changed or removed. Start Live Chat

If you're adding a phone number that's already on a different account, a verification email will go to the owner of that account. If you have more than one email account, this might have gone to one of your other email addresses.

Your Spark ID is the username and password you use to sign in to MySpark online and in the Spark app.

Set up your Spark ID

  • You can set up a Spark ID through MySpark online or in the Spark app. Set up a Spark ID   
  • Choose an email address to sign up with, create a password and follow the prompts
  • Check your email account and follow the instructions to verify your username
  • Sign in to MySpark online or in the Spark app with your email address and password. It needs to be your email address rather than a mobile number, or you won't see all the options available.
  • Once you've done this, you'll need to add access to your Spark products and services

Adding access to your Spark products and services

When you add your Spark products and services to your account, they'll show up in MySpark online and in the Spark app.

  1. Sign in to MySpark online or in the Spark app with your email address and password
    1. In MySpark online, select the + icon at the top of the MySpark home screen
    2. In the Spark app, select Get started
  2. Follow the prompts to add your services. You'll need your account number and line and/or phone number handy. You'll find these on your Spark bill.
  3. If your account has a PIN number, you'll need to enter this to add a service. If you aren't sure of your PIN number, you can chat with us to have it changed or removed. Start Live Chat

If you're adding a phone number that's already on a different account, a verification email will go to the owner of that account. If you have more than one email account, this might have gone to one of your other email addresses.

Your Spark ID is the username and password you use to sign in to MySpark online and in the Spark app.

Set up your Spark ID

  • You can set up a Spark ID through MySpark online or in the Spark app. Set up a Spark ID   
  • Choose an email address to sign up with, create a password and follow the prompts
  • Check your email account and follow the instructions to verify your username
  • Sign in to MySpark online or in the Spark app with your email address and password. It needs to be your email address rather than a mobile number, or you won't see all the options available.
  • Once you've done this, you'll need to add access to your Spark products and services

Adding access to your Spark products and services

When you add your Spark products and services to your account, they'll show up in MySpark online and in the Spark app.

  1. Sign in to MySpark online or in the Spark app with your email address and password
    1. In MySpark online, select the + icon at the top of the MySpark home screen
    2. In the Spark app, select Get started
  2. Follow the prompts to add your services. You'll need your account number and line and/or phone number handy. You'll find these on your Spark bill.
  3. If your account has a PIN number, you'll need to enter this to add a service. If you aren't sure of your PIN number, you can chat with us to have it changed or removed. Start Live Chat

If you're adding a phone number that's already on a different account, a verification email will go to the owner of that account. If you have more than one email account, this might have gone to one of your other email addresses.

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