A pro-rata charge is a part charge on your bill for a service you used for only part of a month. Find out more about pro-rata charges and how they work.
If you're new to Spark, or you've made changes to a plan or service, you may have two charges for the same service on your bill. This is likely a pro-rata charge. Find out what a pro-rata charge is and how it works.
If your bill is larger than expected, you may have a pro-rata charge. A pro-rata charge can occur because:
- Spark charges for services a month in advance.
- Your usual billing cycle starts and ends on the same days each month. You are charged for a full billing cycle a month in advance.
- Your connection date (when you start using Spark's services) with Spark is usually different from the date your billing cycle starts.
- The difference between your billing cycle date and your connection date results in a part-month adjustment. It creates a pro-rata charge on your bill.
- Natalie joins Spark and has her broadband connected on 4 October.
- Natalie's billing start date is 14 October.
- This means Natalie will receive a pro-rata charge for 10 days.
- Natalie's first bill will show a full month charge (14 October-13 November), and a separate pro-rata charge (4 October-13 October).
How pro-rata charges work
Select play on the video to learn about pro-rata charges.