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Learn about pro-rata charges

If you're new to Spark, or you've made changes to a plan or service, you may have two charges for the same service on your bill. This is likely a pro-rata charge. Find out what a pro-rata charge is and how it works.

If your bill is larger than expected, you may have a pro-rata charge:

  • Spark charges for services a month in advance.
  • Your usual billing cycle starts and ends on the same days each month.
  • The date you start using our services, or when you change a plan or service, may not be the same date as your billing date.
  • The difference between these two dates is a part-month adjustment. It creates a pro-rata charge on your bill.

How pro-rata charges work

Select play on the video to learn about pro-rata charges.

For example:

  • Natalie joins Spark and has her broadband connected on 4 October.
  • Natalie's billing start date is 14 October.
  • This means Natalie will receive a pro-rata charge for 10 days.
  • Natalie's first bill will show a full month charge (14 October–13 November), and a separate pro-rata charge (4 October–13 October).
Unlimited Data Naked Broadband - FibreBASIC
14.10.17 - 13.11.17
Unlimited Data Naked Broadband - FibreBASIC
04.10.17 - 13.10.17

Note: The first charge is the full month charge, while the second one is the pro-rata charge.

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