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Understand account fees

Find out about the various account fees that may apply to your services.

Cancellation and reconnection fees

  • For information on how long your contract has left, contact us
  • A disconnection fee applies if you:
  • Disconnect your Spark service while still under a contract term
  • Fail to pay your account and we disconnect you
  • A reconnection fee ($58) applies if you move, if we disconnect your services or if a line into your house exists. The charge covers:
    • Directory listings
    • Emergency services database
    • Updating fault systems (landline and broadband) with customer and connection details
    • Activation of your connection in our systems

Late fees

  • Residential: $18.40
  • Business: $18.40, or 1.66% of the outstanding bill, whichever is greater
  • A late fee applies for overdue balances greater than $25
  • Any payment received after a bill's due date is a late payment
  • If you have a question about your bill, we waive the late fee until we've resolved the issue. Any other charges on your account will be subject to late fees.
  • Late fees include GST
  • If you make a payment at a Post Shop, you can record your payment by calling 0800 000 000

Credit and debit card fees

Automated recurring charges

Automatic recurring payments from your credit/debit card will incur a 1.5% (plus GST, if any) surcharge.


One-off credit, debit or charge card payments will incur an additional fee:

  • American Express and Diners Club incur a 2% surcharge
  • Visa/MasterCard, Prezzy Card, international credit, debit or charge cards incur a 3% surcharge
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