The first section of your digital bill summarises your bill date, what you owe and the due date.
From here you can switch between bills for different months, download the PDF version of your bill, pay your bill and set up a recurring payment.
Important messages and alerts can also appear in this section.
Example screenshot below:
If there's an amount circled in green or grey, then there is nothing owing on your previous bill.
If there's an amount circled in red, it means we haven’t received payment for the full amount.
Clicking on the circle will take you to the Previous charges section of the digital bill. Find out about Previous charges
If you've made a payment, but it doesn't appear on your bill:
- Check your bill date as payments may have been made after this date. You can see all your payments including ones made after your bill date in MySpark. View payments
- Note: It can take up to two working days for payments to process in our system
- We charge a late payment fee if you don't pay your bill on time. Find out more about late fees
- Still no luck? Query my bill
This is the total amount for the current bill. This can include your monthly plan charges as well as packs or extras, fees and usage not part of your monthly plan(s).
Clicking on the circle will take you to the Current charges section of the digital bill. Find out about Current charges
If your bill is more than you were expecting take a look at the section below to see if the reason is explained there. My bill is more than I expected
Total to pay
This is the total amount of your current bill plus any outstanding previous amounts. The due date for your current bill is also shown here.
Note: If you have any previous amounts outstanding you need to pay this immediately. The due date applies to your current bill only.
There are many ways to pay your Spark bill. Ways to pay
If you have direct debit or recurring payment set up, the amount and the date this will come out of your bank account or credit/debit card is displayed. You can make changes to this in the Spark app or MySpark at least two days before the due date. Change upcoming payment