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Cancel my account

Find out all you need to know about closing your Spark account. Find out about contract terms, fees and payments.

Before closing a Spark account

  • Contact us to check if any of your services come with a contract. If the contract term hasn’t finished, you may be facing early exit fees.
  • If you bought a mobile, accessory or modem from Spark interest free, check to see if you have any monthly payments left. You need to pay any instalments left before you cancel your account.
  • There’s a standard 30-day notice period when you cancel Spark's services. The notice period starts from the day you let us know you want to cancel.
  • More information on our 30-day notice period can be found in our terms and conditions. See terms and conditions

Close Spark account

You can close your account using these methods:

  • Live Chat from 8am–6pm. Start Live Chat
  • Call 0800 300 015 Monday to Friday from 8am–8pm or Saturday from 9am–6pm
  • Book a call
  • If you're overseas, you can call us to cancel your account. Depending on your location, there will be a specific number to call. Find the number here

Temporarily cancel broadband

  • If you're only going away for a short time, we recommend you keep your broadband service active.
  • Depending on your contract there are likely to be disconnection and reconnection fees if you stop your broadband for a short time. If you have interest free payments associated with your broadband modem, then any outstanding payments would be billed on your next statement if you choose to temporarily disconnect your Wireless Broadband or Fibre connection.
  • There is no guarantee that we are able to continue to provide your existing broadband plan or service to you if you temporarily disconnect for a period of time.
  • To keep your connection secure while you're away, unplug your modem and computer.

You can temporarily cancel your account using these methods:

  • Live Chat from 8am–6pm. Start Live Chat
  • Call 0800 300 015 Monday to Friday from 8am–8pm or Saturday from 9am–6pm
  • Book a call
  • If you're overseas, you can call us to temporarily cancel your account. Depending on your location, there will be a specific number to call. Find the number here
  • Sign in to My Spark to check Interest Free Payments or contact us to check if you have any interest free payments on your broadband plan. If you disconnect your services before completing all your installments then you will need to pay the remaining payments on your next statement

Spark offers

If you're still deciding if you'll close your account, have a look at the special stuff you get for being with Spark:

  • Spotify Premium: Worth $14.99 per month. Spotify Premium included for selected Spark Pay Monthly mobile plans, excluding sharers. Selected mobile Prepaid packs get Spotify Premium at a 50% discount. Find out more
  • 1GB free WiFi per day: Spark customers on a broadband plan and selected mobile plans get 1GB of free WiFi. Find out more
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