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Cancel my account

Find out all you need to know about closing your Spark account. Find out about contract terms, fees and payments.

Before closing a Spark account

  • Contact us to check if any of your services come with a contract. If the contract term hasn’t finished, you may be facing early exit fees.
  • If you bought a mobile from Spark interest free, check to see if you have any monthly payments left. You need to pay any instalments left before you cancel your account.
  • There’s a standard 30-day notice period when you cancel Spark's services. The notice period starts from the day you let us know you want to cancel.
  • More information on our 30-day notice period can be found in our terms and conditions. See terms and conditions

Close Spark account

You can close your account using these methods:

  • Live Chat from 8am–6pm. Go to Live Chat
  • Call 0800 300 015 Monday to Friday from 8am–8pm or Saturday from 9am–6pm
  • Book a call
  • If you're overseas, you can call us to cancel your account. Depending on your location, there will be a specific number to call. Find the number here

Temporarily cancel broadband

  • If you're only going away for a short time, we recommend you keep your broadband service active.
  • Depending on your contract there are likely to be disconnection and reconnection fees if you stop your broadband for a short time.
  • To keep your connection secure while you're away, unplug your modem and computer.
  • Call 123 if you want to cancel your broadband for a short time.

Spark offers

If you're still deciding if you'll close your account, have a look at the special stuff you get for being with Spark:

  • Spotify Premium: Worth $14.99 per month. Spotify Premium included for selected Spark Pay Monthly mobile plans, excluding sharers. Selected mobile Prepaid packs get Spotify Premium at a 50% discount. Find out more
  • Lightbox: Worth $12.99 per month. Lightbox included for Spark broadband customers and with selected Spark Pay Monthly mobile plans. Find out more
  • 1GB free WiFi per day: Spark customers on a broadband plan and selected mobile plans get 1GB of free WiFi. Find out more
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