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Understand overdue accounts

Find out about overdue accounts, and what to do to keep your Spark services connected. Find out tips for avoiding billing problems.

  • If a bill is left unpaid after the due date, you'll first be charged a late fee. Find out more about late fees
  • Your services may be suspended. This means you won't be able to use your landline, broadband or mobile phone.
  • You can find out when your bill is due by using MySpark. Sign in to MySpark
  • The date you need to pay your bill by is on the front page of your bill. It's beside the Current charges heading. It's also on the payment slip.
  • Change the date you pay your bill by filling out the Change bill statement date form. Go to form
  • Can't find your bill? Phone 0800 000 000 to find out your next payment date.

Note: When you change your bill's due date, the dates that the charges on your bill relate to will likely change. This will show on your first bill after you make the change.

It can take a few days for an electronic payment to show on your account in MySpark and the Spark app. There may be a few reasons why it's not showing on your statement:

  • Double check the account number you used to pay us is correct
    • Spark bank account: 01-1820-0000123-000
  • Check to see if your bank declined your payment
  • If your payment is still not showing, fill out the Question a bill form. Note: you'll need to be signed into MySpark to fill it out. Go to form
  • We may be able to arrange a payment extension for you. Some conditions apply. Find out if you're eligible. Sign in to MySpark
  • Let us know if your phone needs to stay connected because of a medical condition. Complete the Medical Dependency form. View Medical Dependency form
  • If you haven’t paid your bill, we’ll try contacting you to let you know your account is overdue. We’ll do this by sending you one of the following: phone message, text, email or reminder letter. Note these are not guaranteed.
  • We may be able to arrange a payment extension for you. Some conditions apply. Find out if you're eligible. Sign in to MySpark
  • Depending if you get a phone message, text, email or a letter, you'll need to pay the full amount within:
    • Two days of receiving a phone message or text
    • Seven days of the date on the reminder letter or email
  • Within seven days of your service's disconnections, pay your account in full to have your phone reconnected. Otherwise, you can call 128 to talk to us about your options.
  • If you pay your account in full at a Post Shop, ask if you can use their phone to call 0800 000 000. Follow the prompts to create a record of your payment. We'll reconnect your phone within four hours. 
  • A reconnection fee applies. Find out more about reconnection fees
  • There are a variety of ways to pay your account. Find out about ways to pay
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