Make changes to your bill
- Sign in to MySpark to make any of the changes below. Sign in to MySpark now
- If you haven't signed in before, you'll need to register first.
- You can use MySpark to switch to an online bill. You'll save $18 per year if you choose to get your bills emailed instead of posted.
- Or, fill out one of the forms below and we’ll take care of the rest:
- Change how GST appears on your bill. View form
- Request a printed copy of a previous bill. View form
- Note: Printed copies of previous bills costs $5.11 per bill.
- Change your billing address. View form
- Change your bill statement date. View form
- You'll need to contact us to change the name on your account.
Where can I find my Spark account number?
- On your bill you can find your account number in the top right corner.
- Sign in to the Spark app and your account number is on the top right of the 'My Plan Details' screen.
- Sign in to MySpark and your account number is in the top right corner of the welcome page.
- If you can't find it, phone Spark Service Express on 0800 000 000 or use Live Chat to request your account number.
- You must have account authority before we discuss account information.
- You can add family members, spouses, partners or friends as account authorities and you can change them at any time.
- Account authorities can access and change personal details, change or cancel products and services, and charge them to your Spark account.
- To manage account authorities you already have, call us on 123 or visit us in store.
To add an authority to your Spark account:
- Sign in to MySpark.
- Go to Account settings.
- Go to Grant account authority.
When the Spark account holder has died
You can disconnect any services associated with the account. Email us at email@example.com with the following details:
- The deceased account holder's Spark account number or phone numbers.
- When you'd like the numbers disconnected.
- The address to send the final bill to. Please note, it can take up to one month for the final bill to come through.
- The phone number and address of the person handling the estate. This could be your details, a solicitor's, or a public trust's.
To transfer the account to someone else, the person taking over the phone number will need to contact us.