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Secure your MySpark account with verification

Find out how to add, change or remove the security verification methods for your MySpark account.

Verification adds another layer of security to your MySpark account. When it’s turned on, you’ll confirm your identity each time you sign in.

Ways to verify

Verification code

A verification code adds another layer of security on top of your username and password.

There are three methods you can choose from to receive your verification code. It’s a good idea to set up all of them. Then you can choose which one you want to use when you sign in.

  • Authenticator app: This links your account with an authenticator app. The app will generate a single-use code for you each time you sign in.
  • Mobile number: We’ll text you a single-use code each time you sign in.
  • Email address: We’ll email you a single-use code each time you sign in.

Passkey

A passkey is the safest way to sign in. It works by using two digital 'keys' - one securely stored on your device and one with Spark. When you sign in using your passkey, the two keys pair up to confirm it's you. This means you won't need to enter your username and password when you sign in using a passkey.

To have a passkey, you’ll need to have at least one verification code method also set up.

Add verification methods

 

First, download and set up an authenticator app if you don’t already have one. You can find options by searching for ‘authenticator’ in Google Play or the App Store.

  1. Sign in to MySpark online
  2. Select Settings from the menu on the left.
  3. In your Spark ID settings, select Manage security.
  4. Next to MySpark security, select Manage.
  5. Choose Authenticator app (Add) from the list of options then Continue.
  6. Using your device's camera, scan the QR code that appears and follow the instructions. Once you’re done, select Continue.

    Tip: If you can't scan the code, select the arrow below it to see more options.

  7. Open your authenticator app to get the 6-digit code.
  8. Enter your 6-digit code then Continue.
  9. You’ll see a message to let you know it’s successfully set up.
  1. Sign in to MySpark online
  2. Select Settings from the menu on the left.
  3. In your Spark ID settings, select Manage security.
  4. Next to MySpark security, select Manage.
  5. Choose Mobile number (Add) from the list of options then Continue.
  6. Enter your mobile number then Continue.
  7. You’ll receive a text with your 6-digit code. Enter this code then Continue.
  8. You’ll see a message to let you know it’s successfully set up.

 

Didn't get the code?

If you haven't received a text with your 6-digit code within five minutes, hit Continue and you’ll see the option to request a new code.

  1. Sign in to MySpark online
  2. Select Settings from the menu on the left.
  3. In your Spark ID settings, select Manage security.
  4. Next to MySpark security, select Manage.
  5. Choose Email address (Add) from the list of options then Continue.
  6. The email address you use to sign in to MySpark will already be there. Select Continue.
  7. You’ll receive an email with your 6-digit code. Enter this code then Continue.
  8. You’ll see a message to let you know it’s successfully set up.

 

Didn't get the code?

If you haven't received an email with your 6-digit code within five minutes, hit Continue and you’ll see the option to request a new code.

Before adding a passkey, you’ll need to have at least one verification code method set up first.

  1. Sign in to MySpark online
  2. Select Settings from the menu on the left.
  3. In your Spark ID settings, select Manage security.
  4. Next to MySpark security, select Manage.
  5. Choose Passkey (Add) from the list of options then Continue.
  6. Enter a name for your passkey then Continue.
  7. A message will appear from your device prompting you to save your passkey. Follow its instructions.
  8. You’ll see a message to let you know it’s successfully set up.

Sign in to MySpark

 

  1. Select the Email and password sign in option then Continue.
  2. Enter your email address and password.
  3. Tick the box to verify you're human then Continue.
  4. Select which verification method you want to use from the drop-down menu. You can choose any of the methods you've set up.
  5. Get the 6-digit code:
    • If you chose Authenticator app, open your authenticator app and select MySpark to get your code
    • If you chose Mobile number, you'll get a text message with your code
    • If you chose Email address, you'll get an email with your code
  6. Enter your 6-digit code and select Continue.
  7. You're now signed in.

 

Didn't get the code?

If you haven't received the text or email with your 6-digit code within five minutes, hit Continue and you’ll see the option to request a new code.

  1. Select the Passkey sign in option then Continue.
  2. You’ll see a prompt from your device’s passkey manager to select your passkey. Follow its instructions.

    Tip: Your MySpark passkey will usually start with SSC followed by a series of numbers.

  3. You’re now signed in.

Change a verification method

Follow these steps if you have a mobile number or authenticator app set up for verification but need to change it.  

Please note, you can't change an email address. This is because it can only be the same email address you use to sign in to MySpark.

 

First, remove MySpark from your current authenticator app. Download and set up your new authenticator app.

  1. Sign in to MySpark online
  2. Select Settings from the menu on the left.
  3. In your Spark ID settings, select Manage security.
  4. Next to MySpark security, select Manage.
  5. Choose Authenticator app (Change) from the list of options then Continue.
  6. Using your device's camera, scan the QR code that appears and follow the instructions. Once you’re done, select Continue.

    Tip: If you can't scan the code, select the arrow below it to see more options.

  7. Open your new authenticator app to get the 6-digit code.
  8. Enter your 6-digit code then Continue.
  9. You’ll see a message to let you know the change was successful.
  1. Sign in to MySpark online
  2. Select Settings from the menu on the left.
  3. In your Spark ID settings, select Manage security.
  4. Next to MySpark security, select Manage.
  5. Choose Mobile number (Change) from the list of options then Continue.
  6. Enter your new mobile number then Continue.
  7. You’ll receive a text with your 6-digit code. Enter this code then Continue.
  8. You’ll see a message to let you know the change was successful.

 

Didn't get the code?

If you haven't received the text with your 6-digit code within five minutes, hit Continue and you’ll see the option to request a new code.

Remove a verification method

Please note, if you have a passkey you want to keep, you’ll need to keep at least one other verification method as well.

  1. Sign in to MySpark online
  2. Select Settings from the menu on the left.
  3. In your Spark ID settings, select Manage security.
  4. Next to MySpark security, select Manage.
  5. Choose Authenticator app (Remove) from the list of options then Continue.
  6. You'll see a message to let you know it was removed successfully.
  7. Open up your authenticator app and remove MySpark.
  1. Sign in to MySpark online
  2. Select Settings from the menu on the left.
  3. In your Spark ID settings, select Manage security.
  4. Next to MySpark security, select Manage.
  5. Choose Mobile number (Remove) from the list of options then Continue.
  6. You'll see a message to let you know it was removed successfully.
  1. Sign in to MySpark online
  2. Select Settings from the menu on the left.
  3. In your Spark ID settings, select Manage security.
  4. Next to MySpark security, select Manage.
  5. Choose Email address (Remove) from the list of options then Continue.
  6. You'll see a message to let you know it was removed successfully.
  1. Sign in to MySpark online
  2. Select Settings from the menu on the left.
  3. In your Spark ID settings, select Manage security.
  4. Next to MySpark security, select Manage.
  5. Choose Passkey (Remove) from the list of options then Continue.
  6. You'll see a message to let you know it was removed successfully.
  7. Open up your device’s passkey manager and also remove the passkey from there.