Set up and use Kids Plan

Learn how to set up and use Kids Plan.

How to buy Kids Plan

If you're new to Spark, you'll need an eligible Spark Pay Monthly mobile plan. Once you have an eligible plan, you can add up to four Kids Plans on your account.

If you're an existing Spark customer, you can sign in and check if you have an eligible Pay Monthly mobile plan on your account befoe adding up to four Kids Plans. 

My kid is currently on Spark Prepaid, how can I move them to a Kids Plan?

Your child will receive Service Notifications related to their plan. They will not receive direct marketing messages from Spark. 

When a curent Spark Prepaid or Pay Monthly mobile plan changes to Kids Plan, if the child has MySpark set up they will continue to receive marketing messages unless the Account Holder takes some additional steps to activate the marketing email and SMS block. 

After changing the plan to Kids Plan, the Account Holder will need to log in to MySpark via the Spark website and complete the following steps:

Option 1. Account Holder and kid are the only people with MySpark access on your account

Add Kids Access

From the Manage Accounts screen 

1. Select Add User Access
2. Add your child's email address
3. Click Select Access and choose the Kids Plan mobile number
4. Select Confirm

Option 2.  Account Holder, kid and others have MySpark access on your account

Remove existing access

Follow these steps if someone else has Manage Access to your Spark account and can access to the kid's line. After taking these steps, they will no longer be able to view the Kids Plan on their MySpark account.  

1. From the Spark website, sign into MySpark
2. Go to Settings 
3. Go to Manage Accounts
4. Locate their email address under Manage Access and click the X under Action
5. Select Confirm
   
   To add access to other products or services on your account
   
6. Select Add User Access
7. Enter their email address
8. Click Select Access – select the type of access you would like to give them

Add Kids Access

Follow these steps to add MySpark access for your kid

From the Manage Accounts screen 

1. Select Add User Access
2. Add your child's email address
3. Click Select Access and choose the Kids Plan mobile number
4. Select Confirm

After the above is completed, the kid may still continue receiving marketing messages from Spark for up to 48 hours while we complete the process.

How do I invite my kid to the Spark App?

You can invite your kid to the Spark app through MySpark on our website. 

If your child hasn't signed up in the app, they'll first need to set up their Spark ID on our website or in the Spark app. They will need an email address to set up their Spark ID. Set up your Spark ID

To invite your kid:

1. From the Spark website, sign into MySpark
2. Go to Settings
3. Go to Manage Accounts
4. Select Add user access 
5. Add your child's email address
6. Click Select Access and choose the Kids Plan mobile number 
7. Select Confirm

Warning: This action will remove any previous access roles that your child may have.

How do I manage my kid's data?

The Kids Plan includes 2GB of total data. 1GB of data is automatically applied at the start of the billing month. You can view your child's data usage, allocate the second 1GB data allocation at any time during the billing month, and purchase data extras in the Spark app. Extras are charged to the Account Holder. 

How do I add the additional data for my kid?

The additional 1GB of data each billing month can be unlocked by the Account Holder through the Spark app. 

1. From the Spark App, select the Usage tab
2. Select the Kids Plan line
3. Select Allocate 1GB

The additional 1GB will now be available for your kid to use. If you would like to allocate this every month, you will need to do this through the Spark app every billing month at a time that suits you.