Voicemail answers calls to your Spark mobile or landline when you can't. Callers can listen to your greeting and leave a message in your mailbox.
To listen to your messages you'll need your mailbox number and a PIN. Your mailbox number is your phone number with area code, but without the zero at the front. For example, if your phone number is 04 123 4567 your mailbox number is 41234567. You'll choose a PIN when you first set up your voicemail.
When you're in the voicemail menu, voice prompts will guide you in what to do. If you're not sure what to do next, wait for the menu to replay. You can press 0 at any time to get help.
Your mailbox can hold up to 237MB, which is around 1000 messages. Each message can be up to five minutes long. Once your mailbox is full callers won't be able to leave any more messages. It's a good idea to clear them regularly, including your deleted messages.
New, saved and deleted messages are automatically deleted permanently after one year. Once they are permanently deleted you can't access them anymore. So it's a good idea to save a copy of any important messages that you may want to keep longer than a year. Read below for how to do this.