There are a few reasons your account may be in credit, for example:
If you're a current Spark customer, any credit on your account will automatically go toward your future bills. If you would prefer to have the credit refunded, complete the refund form and we'll get it back to you.
If you recently got a letter or email from us, it will have your old Spark account number and how much you're owed.
If you don’t have your old Spark account number handy, or you want to check if you’re owed a refund, try our refund checker form. Go to refund checker form
If you’re an existing customer and want to check on a refund, or for all other refund queries you can chat with us. Chat now
Make sure you get what's yours - information for former Spark customers.
Note: After six years, any unclaimed account balance more than $100 will go to the IRD. This complies with the Unclaimed Monies Act.
Bill paid by someone else. Where does the refund go?
Common questions from former Spark customers