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Fix my broadband

If you're having trouble connecting to the internet, run the diagnostic test in MySpark online or in the app to check what's wrong.

For Fibre, VDSL and ADSL connections, run the diagnostic test in MySpark

  • You'll need to sign in to MySpark to run the test. We'll be able to connect with your modem and find out what the issue is. You can also run this test in the Spark app if you can't connect to the internet on your desktop. Run the test
  • If you haven't registered for MySpark, you'll need to do that first. Register for MySpark

Wireless Broadband diagnostic test

If you have the Huawei B315S modem and you can't connect to the internet, use one of these troubleshooters: