Please configure

Set up and use kids' watches

Learn how to use either the Kids Watch by Alcatel and manage the TCLMOVE app or the Spacetalk watch and the AllMyTribe app.

Get the AllMyTribe app

Types of app users

 

Administrators

  • The administrator of the app can change all your child’s settings. This includes school times, safe zones and adding/removing contacts.
  • All other contacts will get alerts, see the location of your child and be able to communicate with them   

Family members / contacts

Family members can receive alerts, see the location of the child and send and receive voice messages.

Check the SIM's phone number

You can check the SIM's phone number in MySpark, or by finding it on the watch:

  1. Swipe to the left on the clock screen
  2. Select Information
  3. Scroll to the phone number

Making calls and sending texts

  • Your kids can only make calls to the list of contacts set up by the parent/guardian using the AllMyTribe app
  • To make a call, swipe to the left on the clock screen until you reach Call. Select Call to choose from a list of contacts to call.
  • Your kid can reply to an SMS on Spacetalk with a template text message and emojis
  • You can create as many text template messages as you like. Do this in the Settings menu using the Kid's messages option.

Add contacts to the watch

  • You can add up to 10 contacts to the AllMyTribe app through the Settings menu
  • You can also choose to block calls from unknown numbers
  • Once you've added contacts to the app, it can take up to two minutes to synchronize with Spacetalk

Check your kid's location

  1. In the AllMyTribe app, there's a button at the top right of the map in the Location tab
  2. Select it, and the AllMyTribe app will scan for your child's GPS location
  3. Shortly after you'll have the most up-to-date location of your child

Safety of your kid's data

  • Spacetalk and the AllMyTribe app have been designed in Australia
  • All the server data associated with the kid's smart watches is stored in Australia
  • Spark's systems incorporate industry best-practice data security and can't be hacked or spoofed like other products like this
  • All data traffic between Spacetalk, the AllMyTribe app and Spark's servers is encrypted. We utilize two-factor authentication in the device-pairing process.
  • Spacetalk and AllMyTribe have been developed by MGM Wireless. They're a leader in school communications systems for over 14 years. MGM has built a reputation for the highest-level data security through its school's business unit.
  • View the full terms and conditions

Spacetalk watch battery level

When calls are made, it will affect the battery level. To improve the battery life of the watch, you can:

  • Change the frequency of location reporting in the AllMyTribe app
  • Reduce the screen brightness on the Spacetalk watch
  • Turn off the lift to wake feature in the settings menu on the Spacetalk watch

There are different ways to check the battery level of the watch.

  • On the watch, swipe down on the clock screen
  • From the AllMyTribe app, select the Spacetalk watch from the menu. The battery level and last update will show on the Location and History screens
  • Spacetalk will send notifications to the AllMyTribe app when the battery level reaches 15% or belowSpacetalk will turn off when the battery level reaches 6%

Contact AllMyTribe in New Zealand

To contact AllMyTribe in New Zealand, call 0800 087 423.

What's the difference between the Spacetalk watch and the Kids Watch by Alcatel?

  • The Spacetalk watch is $399, whereas the Kids Watch by Alcatel is $199
  • The Spacetalk watch supports SMS, the Kids Watch by Alcatel doesn’t - it can send emojis though!
  • The Spacetalk watch is more suited to eight to 12 year olds, and the Kids Watch by Alcatel may better suit five to nine year olds. This is very much up to parents preference though.
  • There are more color options for the Spacetalk watch in comparison with the Kids Watch by Alcatel
  • The watches vary in size due to the different ages they're designed for

Get the TCLMOVE app

  • You'll need the TCLMOVE app from the App Store or Google Play
  • You can load up to 10 contacts into the watch as part of the family members group
  • The watch can have a battery life of up to two days depending on how it's used. If the watch is out of battery you won't be able to see your child's location.
  • Don't wear the watch while swimming, diving or scuba diving. It is dustproof and water resistant up to one metre for up to 30 minutes.

Why the watch may show your child's in a different location

  • The watch uses GPS technology to detect your child's location. When your child's outside of GPS coverage, the watch will provide approximate locations.
  • The app will update and show the location of your child when you sign in to the app and when you re-open it. If you want to force a refresh of the app, select the target symbol on the home screen.

Pair the watch with TCLMOVE app

  1. Insert the SIM into your watch before turning it on
  2. Turn the watch on using the power button
  3. Make sure you have the TCLMOVE app and create an account
  4. Check your SMS messages for a verification code to complete the sign up
  5. The option to add the watch as a new device will show in the app
  6. Scan the QR code on the watch with the app. You can also type in the watch IMEI number into the app. You'll find the IMEI number on the back of the watch.
  7. Create a profile for you and your child following the prompts in the app

Add contacts to the watch

You can add up to 10 contacts to the TCLMOVE app.

  1. Scan the QR code in the account section of the TCLMOVE app
  2. Send the code to the family members who are to be contacts on the watch
  3. The family members need to have the TCLMOVE app and have an account set up

You can also manually add contacts:

  1. Select your child's name on the main screen of the app
  2.  Select Family watch
  3. Select Family watch contacts
  4. Select Family members
  5. Select the blue button with the cross and select Add manually
  6. Enter a name and number for the contact. You can also add a photo if you'd like.
  7. Select Save

SOS feature

  • If the SOS button on the watch is held for more than five seconds, the watch will call the contacts on the watch. It'll call them in rotation from the first contact to the last contact added.
  • In case of an emergency, please call 111
  • You can't cancel an SOS alert once it's been triggered. However, your child will be sent to the family chat screen and they'll be able to communicate with you via voice messages.

Add or delete safe zones

You can set up safe zones on the TCLMOVE app. If your child enters or exits from these zones, a notification will go to the administrator of the app. Notifications aren't instant. They rely on GPS and the Spark 4G network coverage for accuracy.

  1. Select your child's name on the main screen of the app
  2.  Select Family watch and select Safe zone
  3. Select the blue button with the cross
  4. Enter a name and select a location on the map. Select the range.
  5. Select Save
  6. To delete a safe zone, select it and swipe to the left

What's the difference between the Spacetalk watch and the Kids Watch by Alcatel?

  • The Spacetalk watch is $399, whereas the Kids Watch by Alcatel is $199
  • The Spacetalk watch supports SMS, the Kids Watch by Alcatel doesn’t - it can send emojis though!
  • The Spacetalk watch is more suited to eight to 12 year olds, and the Kids Watch by Alcatel may better suit five to nine year olds. This is very much up to parents preference though.
  • There are more color options for the Spacetalk watch in comparison with the Kids Watch by Alcatel
  • The watches vary in size due to the different ages they're designed for
  • The $7.99 Pay Monthly Smart Plan can only be used with the Kids Watch by Alcatel or the Spacetalk watch
  • The SIM you put in the watch uses our Spark network so you won't need to connect to Bluetooth or WiFi to check your kid's location
  • Once you've bought your Smart Plan SIM you'll pay a small monthly fee for connecting your device. This means you can enjoy worry-free monthly pricing as we'll never charge you more than the agreed monthly price.
  • Check your Smart Plan is active in MySpark online. Sign in to MySpark
  • If your child goes overseas, you won't be able to track their location. Roaming isn't available on the Smart Plan.
  • There's no early termination fee, so you can cancel the plan at any time

Using kids' watches with a different plan

We recommend you use the watch with our $7.99 Pay Monthly Smart Plan. If you want to use it with a different Spark plan you'll need to update the mobile network settings in the watch's APN settings. Find Spark's mobile settings

If your watch isn't working

If your watch stops working, take it back to a Spark store and our team will sort this for you. View the full terms and conditions

Was this article helpful for you?
Thanks for your feedback.
Thanks for your feedback.