If you've been a Spark customer in the past, there may be money left on your account. This could be because of:

• An automatic payment issue
• An error with your final payment
• Us charging you the wrong amount for something

Either way, it's your money and we want to give it back.

If you recently got a letter or email from us, it will have your old Spark account number and how much you're owed. Go to refund form

If you don’t have your old Spark account number handy, or you want to check if you’re owed a refund, try our refund checker form. Go to refund checker form

If you’re an existing customer and want to check on a refund, or for all other refund queries you can chat with us. Chat now

Make sure you get what's yours

• If you have a credit balance on your final Spark account, you can get a refund.
• Ready to claim your refund? Use the Spark account number included in the letter, statement or email we've sent you to complete the online form. Go to refund form
• We can pay your refund within seven to 10 working days by:
  • Crediting your NZ or overseas bank account
  • Transferring the balance to another Spark account (the same legal entity). Note: This excludes Prepaid accounts.
  • Donating your refund to Spark Foundation to support its community programmes

Note: After six years, any unclaimed account balance more than $100 will go to the IRD. This complies with the Unclaimed Monies Act.

Bill paid by someone else. Where does the refund go?

• If your bill gets paid by a third party, eg, your employer or Work and Income, you can choose how we refund the money.
• We can send the refund to the third party, or we can send it to you to pass on to them. Remember that it's up to you to let them know what's happening.

Common questions from former Spark customers