There are a few reasons your account may be in credit, for example:
If you're a current Spark customer, any credit on your account will automatically go toward your future bills. If you would prefer to have the credit refunded, complete the refund form and we'll get it back to you.
We'll refund the credit to:
You can also choose to donate your credit to the Spark Foundation or have it applied to another Spark account.
If you recently received a letter or email from us, it will have your old Spark account number and how much you're owed. Go to refund registration form
If you don’t have your old Spark account number handy, or you want to check if you’re owed a refund, try our refund checker form. Go to refund checker form
If you’re an existing customer and want to check on a refund, or for all other refund queries you can Message us
Make sure you get what's yours - information for former Spark customers.
Note: After five years, any unclaimed account balance more than $100 will go to the IRD. This complies with the Unclaimed Monies Act.
Common questions from former Spark customers