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Get a refund of credit on your account
There are a few reasons your account may be in credit, for example:
- Overpayment
- A billing error
- You were a Spark customer in the past and there was a credit balance on your final bill
If you're a current Spark customer, any credit on your account will automatically go toward your future bills. If you would prefer to have the credit refunded, complete the refund form and we'll get it back to you.
If you recently received a letter or email from us, it will have your old Spark account number and how much you're owed. Go to refund registration form
If you don’t have your old Spark account number handy, or you want to check if you’re owed a refund, try our refund checker form. Go to refund checker form
If you’re an existing customer and want to check on a refund, or for all other refund queries you can chat with us. Chat now
Make sure you get what's yours - information for former Spark customers.
- If you have a credit balance on your final Spark account, you can get a refund.
- Ready to claim your refund? Use the Spark account number included in the letter, statement or email we've sent you to complete the online form. Go to refund registration form
- We can pay your refund within seven to 10 working days by:
- Crediting your NZ or overseas bank account
- Transferring the balance to another Spark account (the same legal entity). Note: This excludes Prepaid accounts.
- Donating your refund to Spark Foundation to support its community programmes
Note: After five years, any unclaimed account balance more than $100 will go to the IRD. This complies with the Unclaimed Monies Act.
Common questions from former Spark customers
Why would Spark owe me money?
Sometimes when you leave Spark, there’s money left on your account.
This could be because of:
- An automatic payment issue
- An error with your final payment
- Or we may have charged the wrong amount for something
Who’s owed money?
If you were a Spark customer in the past, we may owe you some money.
How much could I be owed?
In most cases, it’s a few dollars. But some customers are owed a bit more. If you have your old Spark account number handy, use the refund form to check. Go to refund registration form
How do I find out if I’m owed money?
If you’ve left Spark in the last seven years, we’ll send a letter or an email to the most recent address we have for you. Go to refund registration form
Not sure you're owned a refund, or not sure about your account number? Fill in the refund checker form to get the process started. Go to refund checker form
How do I claim my money?
Fill out the refund form. Go to refund registration form
From there, you can choose to have your money:
- Sent to a personal bank account
- Sent to a different Spark account
- Donated to Spark Foundation to support its community programmes
Where's the money now?
If you left Spark in the last six years, your money is set aside waiting to be claimed.
If it’s been more than six years, any credits over $100 get passed on to the IRD by law. That means you’ll need to visit the Unclaimed monies page on the IRD website. Go to IRD website
Credits of less than $100 stay held at Spark, waiting for customers to claim them.
Which Spark customers are you contacting?
We’re getting in touch with customers who’ve left Spark in the last seven years, with an outstanding credit of $1 of more.
We're not contacting customers:
- With government, enterprise or corporate accounts
- In receivership, liquidation or decease estates
- Where mail has been returned to sender before