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There are a few reasons your account may be in credit, for example:
If you're a current Spark customer, any credit on your account will automatically go toward your future bills. If you would prefer to have the credit refunded, complete the refund form and we'll get it back to you.
We'll refund the credit to:
You can also choose to donate your credit to the Spark Foundation or have it applied to another Spark account.
If you recently received a letter or email from us, it will have your old Spark account number and how much you're owed. Go to refund registration form
If you don’t have your old Spark account number handy, or you want to check if you’re owed a refund, try our refund checker form. Go to refund checker form
If you’re an existing customer and want to check on a refund, or for all other refund queries you can Message us
Make sure you get what's yours - information for former Spark customers.
Note: After five years, any unclaimed account balance more than $100 will go to the IRD. This complies with the Unclaimed Monies Act.
Common questions from former Spark customers
Sometimes when you leave Spark, there’s money left on your account.
This could be because of:
If you were a Spark customer in the past, we may owe you some money.
Usually if we owe you money, we’ll send a letter or an email to the most recent address we have for you. Go to refund registration form
Not sure if you're owed a refund, or not sure about your account number? Fill in the refund checker form to get the process started. Go to refund checker form
Fill out the refund form. Go to refund registration form
From there, you can choose to have your money: