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There are a few reasons your account may be in credit, for example:
If you're a current Spark customer, any credit on your account will automatically go toward your future bills. If you would prefer to have the credit refunded, complete the refund form and we'll get it back to you.
If you recently received a letter or email from us, it will have your old Spark account number and how much you're owed. Go to refund registration form
If you don’t have your old Spark account number handy, or you want to check if you’re owed a refund, try our refund checker form. Go to refund checker form
If you’re an existing customer and want to check on a refund, or for all other refund queries you can chat with us. Chat now
Make sure you get what's yours - information for former Spark customers.
Note: After six years, any unclaimed account balance more than $100 will go to the IRD. This complies with the Unclaimed Monies Act.
Bill paid by someone else. Where does the refund go?
Common questions from former Spark customers
Sometimes when you leave Spark, there’s money left on your account.
This could be because of:
We’re working with the Commerce Commission to address a system issue. This issue miscalculated the final payment when customers gave their 30 days’ notice.
If you were a Spark customer in the past, we may owe you some money.
In most cases, it’s a few dollars. But some customers are owed a bit more. If you have your old Spark account number handy, use the refund form to check. Go to refund registration form
If you’ve left Spark in the last seven years, we’ll send a letter or an email to the most recent address we have for you. Go to refund registration form
Not sure you're owned a refund, or not sure about your account number? Fill in the refund checker form to get the process started. Go to refund checker form
Fill out the refund form. Go to refund registration form
From there, you can choose to have your money:
If you left Spark in the last six years, your money is set aside waiting to be claimed.
If it’s been more than six years, any credits over $100 get passed on to the IRD by law. That means you’ll need to visit the Unclaimed monies page on the IRD website. Go to IRD website
Credits of less than $100 stay held at Spark, waiting for customers to claim them.
We’re getting in touch with customers who’ve left Spark in the last seven years, with an outstanding credit of $1 of more.
We're not contacting customers: