Here you'll find terms and conditions for things like promotional offers, competitions, Spark policies and communication terms.

You'll also find retired terms here. 

VDSL Offer Summary before 15 April 2019

ADSL Offer Summary before 15 April 2019

Netflix six and 12 month promo credit

Home Wireless Landline before 22 March 2019

Residential Terms and Conditions before 16 July 2015

Spark Mobile Postpaid Agreement before 16 July 2015

Business Customer Terms Before 16 July 2015

Business Time before 1 July 2015

Total Office before 1 July 2015

Total Office Unlimited before 1 July 2015

Residential Terms and Conditions before 17 March 2015

Business Terms and Conditions before 17 March 2015

Mobile Specific Terms and Conditions Before 17 March 2015

Broadband Terms and Conditions before 17 March 2015

XT Mobile Specific Terms and Conditions from 2 March 2013

Spark Mobile Service Specific Terms and Conditions from 21 September 2012

Spark Mobile Postpaid Agreement from 21 September 2012

Spark Mobile Prepaid Agreement from 1 February 2011

Spark Mobile Prepaid Agreement before 1 February 2011

Spark Mobile Postpaid Agreement before 1 February 2011

Business Terms and Conditions before 1 July 2005

Spark Freedom

Total Home

Spark Mobile Specific Terms before February 2018

Spark Broadband Specific Terms before February 2018

Trade Up

Mobile Trade In

Unlimited Broadband bundle up bonus terms

6 months half price plan terms

Free Socialiser for six months

Free Socialiser

$9 Spark Socialiser terms and conditions

Huawei Mate20 Pro Facebook competition

Ultra Fibre 100 Offer Summary

Ultra Fibre 200 Offer Summary

Ultra Fast FibreMAX Offer Summary

Ultra Fibre BASIC Offer Summary

Student Pack Terms and Conditions

Spark/Sony TV offer terms

Mobile and broadband loyalty credit before 30 June 2019

Unlimited Mobile plan upgrade

Samsung S10/S10+ bonus TV promotion

Xtra Mail account recovery set up - Prezzy® card competition terms

Huawei competition terms

Appy Days promotion terms

Rugby World Cup 2019 competition terms

Rugby World Cup 2019 Tournament Pass offer terms | Business

Rugby World Cup 2019 Tournament Pass offer terms | Residential

Unlimited Mobile offer terms

Broadband Terms

Residential Customer Terms

Unplan and Unplan Entertainment Terms

Unplan and Unplan Entertainment Offer Summaries

ADSL Unlimited Offer Summaries

Wireless Broadband Terms

Home Packages

Spark Unlimited Mobile Plan Terms and Conditions

Updated Consumer Mobile Terms and Conditions

Mobile Service Specific Terms

Mobile Postpaid Agreement

Mobile Prepaid Agreement

Auto Topup and Auto Pay

Global Roaming

Mobile Passwords

Smartphone App

Unlimited Group Plan and Unlimited Companion Plan

Kids Watch and Smart Plan Terms and Conditions

Data Stack

Home Wireless Landline Terms

Credit Card Payments

Interest Free Payments

Abandon Cart eDM

Mates Rates Partner Poster

Enable Door Drop Direct Mail

Fibre ONT Direct Mail

Fibre Pre-Registration Email

Fibre Live Direct Mail

Rolling Fibre Direct Mail

Broadband Offer for Apartments

Wireless Broadband Offer Terms


Personal Terms


Terms that apply to personal customers.

View personal terms

Business Terms


Terms that apply to business customers.

View business terms